Experience

South Carolina Department of Revenue

• United States
• Government Administration
• 200 - 300 Employee

• Revenue Officer

  • May 2017 - Present

  Columbia, South Carolina Area Working hard to ensure we responsibly administer, collect, and distribute taxes and tax laws amongst the state.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Senior Credit Risk Analyst

  • Jun 2013 - May 2017

  Columbia, SC Manage consumer credit portfolio for over 300 businesses. Minimize DSO, account balances over 90 days past due and unapplied payments while increasing percent current. Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers. Contact delinquent customers. Use collections metrics to monitor success and adjust collections strategies when appropriate. Ensure follow-up phone contact is established with delinquent customers. Actively monitor… Show more Manage consumer credit portfolio for over 300 businesses. Minimize DSO, account balances over 90 days past due and unapplied payments while increasing percent current. Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers. Contact delinquent customers. Use collections metrics to monitor success and adjust collections strategies when appropriate. Ensure follow-up phone contact is established with delinquent customers. Actively monitor accounts for fraud. Actively document customer issues including promises to pay and customer payment issues. Work with customers, Accounts Payable, management and internal departments to determine alternative payment options when necessary. Actively monitor and document customers whose aging becomes severe. Promote strong collaborative relationships between the Collections teams and all other Staples internal teams, especially Sales, Accounts Receivable and Customer Service. Recognize and proactively communicate potential billing and collections issues/risks. Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Technical Service Representative

  • Sep 2007 - May 2010

  West Columbia, SC Attempt to troubleshoot customer cable, telephone and internet issues. Schedule field service calls when necessary. Document customer transactions accurately in ACSR and complete required paperwork for filing. Respond to inquiries in a manner which meet high quality, productivity and other performance standards. Sell and upgrade cable, phone and internet services in accordance with company requirements and customer needs and provide retention efforts to save customers from disconnecting… Show more Attempt to troubleshoot customer cable, telephone and internet issues. Schedule field service calls when necessary. Document customer transactions accurately in ACSR and complete required paperwork for filing. Respond to inquiries in a manner which meet high quality, productivity and other performance standards. Sell and upgrade cable, phone and internet services in accordance with company requirements and customer needs and provide retention efforts to save customers from disconnecting services whenever possible. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Rep

  • Sep 2005 - Sep 2007

  Elgin, SC Assist customers with various cellular service issues to include billing, payments, and technical support. Handled a high volume of calls on a daily basis. Served as team lead while supervisor was away from desk for meetings, emergencies etc. Chosen out of hundreds of reps to travel to Chicago and train a new call center of customer service reps. Served as part of the companies special events team.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Personnel Specialist

  • Sep 2001 - Sep 2005

  Fort Jackson, SC Maintained enlisted Sailors service records to include name changes, beneficiary updates, documenting awards, and other official correspondence. Issue military I.D. Cards. Provided enlisted individuals with information about opportunities for general education and job training, requirements for promotion. Responsible for documenting and submitting all correspondence of disciplinary action. Maintained payroll databases and processed pay for over 300 drilling reservist. Transfer and… Show more Maintained enlisted Sailors service records to include name changes, beneficiary updates, documenting awards, and other official correspondence. Issue military I.D. Cards. Provided enlisted individuals with information about opportunities for general education and job training, requirements for promotion. Responsible for documenting and submitting all correspondence of disciplinary action. Maintained payroll databases and processed pay for over 300 drilling reservist. Transfer and prepare personnel for retirement/Fleet Reserve duties. Lastly, mail collection and distribution. Show less