Experience

RiskRecon, A Mastercard Company

• United States
• Computer and Network Security
• 1 - 100 Employee

• Senior Customer Success Advisor

  • Nov 2022 - Present



Marqeta

• United States
• Financial Services
• 700 & Above Employee

• Customer Success / Customer Operations Manager

  • Jul 2019 - May 2022

  Unique hybrid role managing a portfolio of some of Europe's top Fintechs, combined with driving operational readiness and efficiencies across customer touch points. Unique hybrid role managing a portfolio of some of Europe's top Fintechs, combined with driving operational readiness and efficiencies across customer touch points.



Modulr

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Implementation Manager

  • Aug 2018 - Dec 2018

  Leading the onboarding of B2B clients on Modulr’s API driven payments platform Leading the onboarding of B2B clients on Modulr’s API driven payments platform



WEX

• United States
• Software Development
• 700 & Above Employee

• Customer Onboarding Manager

  • Nov 2016 - Jul 2018

  Driving and overseeing a seamless B2B Onboarding process to deliver business goals Driving and overseeing a seamless B2B Onboarding process to deliver business goals



American Express

• United States
• Financial Services
• 700 & Above Employee

• Project Manager

  • Sep 2011 - May 2016

  End to end project management supporting the creation & maintenance of a robust e-money platform/ infrastructure, to facilitate the issuance of Prepaid products across EMEA. End to end project management supporting the creation & maintenance of a robust e-money platform/ infrastructure, to facilitate the issuance of Prepaid products across EMEA.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Client Manager

  • 2010 - 2011

  Managing all aspects of the American Express’ merchant relationship with key strategic Merchants in the Travel industry.

• Implementation Manager

  • Jan 2007 - Oct 2010

  Facilitating the onboarding and technical set-up of large merchants to the American Express Network



American Express

• United States
• Financial Services
• 700 & Above Employee

• Sales Support Coordinator - Account Development

  • 2000 - 2006

  Providing sales & administrative support to a large team of Account Development Managers & outsourced partner.

• Senior Foreign Exchange Clerk

  • 1994 - 2000

  Managing Foreign Exchange Implants within large corporate clients, with annual turnover in excess of £3.5 million.



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Cash/Pay Office Clerk

  • 1991 - 1994

  Providing banking services to employees/suppliers and the preparation of weekly/ monthly payroll. Providing banking services to employees/suppliers and the preparation of weekly/ monthly payroll.



National Commerical Bank

• Jamaica

• Bank Teller

  • 1985 - 1990

  Various roles within a commercial banking environment Various roles within a commercial banking environment