Experience

WAC Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Director Of Operations

  • May 2022 - Present

  ● Defined, implemented, and revised company and department policies and guidelines.● Documented processes and drafted SOPs to comply with company policies.● Met with independent contractors and B2B suppliers to negotiate new initiatives toincrease company productivity while lowering costs.● Oversaw day-to-day production activities in accordance with business objectives.● Evaluated performance, adjusted strategies and maintained agile, sustainableoperations.● Directly managed operations team of 4 employees.● Streamlined Sales and Operations procedures and Operations and Accounting tasks byimplementing new software, including CRM (Salesforce), invoicing/contract compliance (PandaDoc), and client UX(Vamoos).● Liaised with vendors, clients, and internal teams to provide and gather informationenabling customer requirements to be met.

• Accounts Manager

  • Oct 2019 - May 2022

  ● Led contract team in negotiating and managing supplier contracts with internationalvendors.● Reviewed and mitigated project discrepancies to increase sales, reduce costs andstreamline processes.● Handled 100% of accounts receivable invoicing and payments from clients, includingreconciling balances and negotiating payment terms as necessary.● Addressed problems with accounting, billing and service delivery to maintain andenhance client satisfaction.● Managed 50-100 client emails per day.● Created 10+ company training documents in new systems and processes for employeeuse.● Conducted company training sessions in new software or procedures.

• Project Coordinator

  • Feb 2017 - Oct 2019

  ● Drove company profits by developing and strengthening relationships with industrysuppliers via email, phone, and in-person meetings locally and internationally.● Independently managed 100% of company migration to Google Suite, and subsequent training and trouble-shooting. ● Created sales reports by tracking monthly sales figures.● Booked 100% of airfare and hotels for 80+ client accounts.● Acted as primary point of contact during Executive Director’s absence and worked directly with luxury VIP clients to provide top-notch service.● Developed training material for internal use, using MS Powerpoint, Apple Pages, and Google Sheets, increasing productivity and cutting waste.● Create instructional and informative material for clients’ direct use

• Sales Support Executive

  • Nov 2014 - Feb 2017

  ● Increased profits through providing excellent customer service, researching suppliers andcreating customized sales proposals for clients.● Handled customer inquiries by staying up-to-date on travel trends and finding uniquesolutions to issues● Maintained written and verbal communication with international vendors, including negotiating and interpreting contracts.● Managed office and shipping supply inventory.



My Limousine Service

• United States
• Ground Passenger Transportation
• 1 - 100 Employee

• Ground Transportation Specialist

  • Dec 2013 - Sep 2014

  ● Handled a high call volume on a daily basis, with accuracy and expediency, using Voyageur transportation software suite. ● Processed reservations for select VIP clients, per the designation of the department manager. ● Often commended for outstanding attention-to-detail, professionalism, and courtesy by coworkers, management, and clients. ● Handled a high call volume on a daily basis, with accuracy and expediency, using Voyageur transportation software suite. ● Processed reservations for select VIP clients, per the designation of the department manager. ● Often commended for outstanding attention-to-detail, professionalism, and courtesy by coworkers, management, and clients.



SDL Inc.

• Greater New York City Area

• Administrative Assistant

  • 2012 - 2014

  ● Provided clerical support, addressing routine and special requirements. ● Assisted with company travel arrangements. ● Created and maintained an archival system for research library of the owner and CEO. ● Increased office efficiency by helping other departments with daily tasks ad hoc. ● Responsible for general office duties, including filing, scanning, shredding, etc. ● Provided clerical support, addressing routine and special requirements. ● Assisted with company travel arrangements. ● Created and maintained an archival system for research library of the owner and CEO. ● Increased office efficiency by helping other departments with daily tasks ad hoc. ● Responsible for general office duties, including filing, scanning, shredding, etc.



Czech-American Bioarchaeological Field School

• District Breclav, Czech Republic

• Student

  • May 2013 - Jun 2013

  Participated in a five-week archaeological learning experience to gain knowledge in the fields of biological anthropology, archaeology, and cultural resource management. Excavation focused on a 9th century Slavic site in southeastern Czech Republic. Participated in a five-week archaeological learning experience to gain knowledge in the fields of biological anthropology, archaeology, and cultural resource management. Excavation focused on a 9th century Slavic site in southeastern Czech Republic.



Regal Car Service

• Reservation Agent

  • Apr 2011 - Aug 2012



Oakland Spine and Physical Therapy

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Office Assistant

  • 2009 - 2011

  ● Welcomed patients to the office and assisted in individual treatment. ● Prepared, explained, and processed medical procedures and paperwork. ● Scheduled patients for future treatments ● Received and recorded payments from patients for services. ● Welcomed patients to the office and assisted in individual treatment. ● Prepared, explained, and processed medical procedures and paperwork. ● Scheduled patients for future treatments ● Received and recorded payments from patients for services.