Experience

RE/MAX Premier Realty

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Realtor

  • Nov 2017 - Present

  The Villages, Florida, United States



Shaklee Corporation

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Owner of Healthy & Harmony

  • 1993 - Present

  The Villages, Florida, United States



WebSphere z/OS

• Staff Software Engineer

  • Apr 2001 - Nov 2017

  part of this time I was a contractor before I rejoined IBM) Provided worldwide L2 support for WebSphere Application Server which included Took ownership of million dollar customer situations - analyzed and recreated their problems, driving to problem resolution Identified code defects, opened APAR's and verified with customers that the problem was fixed As the 'IBM face' to the customer, provided a closed loop process with other worldwide IBM teams to drive problem to… Show more part of this time I was a contractor before I rejoined IBM) Provided worldwide L2 support for WebSphere Application Server which included Took ownership of million dollar customer situations - analyzed and recreated their problems, driving to problem resolution Identified code defects, opened APAR's and verified with customers that the problem was fixed As the 'IBM face' to the customer, provided a closed loop process with other worldwide IBM teams to drive problem to resolution Demonstrated leadership in role as Queue Monitor to ensure an equitable distribution of pmrs to the RTP WSAS zOS team. Participated in weekend/shift pager coverage Handled a large call volume and worked difficult PMRs Presented soft skills training to internal and many external departments as part of TSSGT (Technical Support Skills Growth Team) Show less



IBM Software Group

• WebSphere Level 2 (z/OS)

  • 2001 - Nov 2017

  Application and Integration Middleware Software



NCP support

• IBM Level 2

  • Mar 2000 - Apr 2001

  Worked with team to support NCP customers Authored article published in NCP and 3745/46 Today



IBM S390 Networking Family of Services

• supplemental

  • Jan 1999 - Feb 2000

  by IBM as a supplemental employee in the S390 Networking Family of Services Addressed configuration issues for customers' systems Provided question/answer support for TCP/IP



SEER Technologies, Inc

• Senior Specialist

  • Jul 1997 - Jan 1999

  Worked as a specialist for technical development and customer support for a CASE tool - HPS (High Productivity Systems) - which runs under IMS and CICS. Analyzed dumps and worked with customer in the US and Internationally to solve their problems and answer their technical questions



Resource Solutions International

• Senior Software Engineer

  • Feb 1996 - Jul 1997

  Worked at IBM in TCP/IP Level 2 working with external worldwide customers to resolve problems Worked on both the front end queue and the more technically challenging specialized queues



SDM International

• Software Engineer

  • Jan 1995 - Feb 1996

  Provided technical customer support for ATM banking software or defects. Developed code for this product



CTG

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Software Engineer

  • Dec 1991 - Dec 1994

  by CTG as a contractor at IBM to test an unannounced 3174 project Employed by CTG to continue work in CICS level 2 (transitioned from IBM to CTG)



IBM Software Group

• Senior Associate Programmer

  • Jul 1979 - Dec 1991

  Provided remote diagnostic support of CICS for customers and field personnel Provided assistance to team members and taught internals of CICS. This same assignment was continued when I left IBM and joined CTG and became a contractor - rated number 1 in my department by peers and management and received many letters of commendation from customer for excellent service Coordinated several internal IBM departments and interfaced with several external departments to assure adequate testing… Show more Provided remote diagnostic support of CICS for customers and field personnel Provided assistance to team members and taught internals of CICS. This same assignment was continued when I left IBM and joined CTG and became a contractor - rated number 1 in my department by peers and management and received many letters of commendation from customer for excellent service Coordinated several internal IBM departments and interfaced with several external departments to assure adequate testing and quality of the Realtime Programming System for Series/1 in my role as component test coordinator for the overall team Show less