Experience

MicroSpec / TIX123

• Canada
• Events Services
• 1 - 100 Employee

• Onsite Event Specialist

  • Apr 2022 - Present

  - Coordinating with the client to be prepared for all on-site event needs.- Testing of equipment pre-show to ensure all pieces function correctly.- Participating in pre-show and post show meetings to facilitate timely and accurate communication regarding the event.- Setting up, maintaining, and troubleshooting routers, switches, internet wires, power wires, B2B registration stations and box office terminals, badge and ticket scanning hardware and software onsite to ensure smooth and steady service to clients.- Monitoring of entrance experiences for all B2B and consumer events to ensure excellent customer service.- Onsite support for Lead Retrieval to ensure exhibitors receive leads in a safe and timely manner.- Training local staff on proprietary software for accuracy and professionalism.- Supporting scanning requirements at B2B and consumer events to facilitate ease of entry to events.- Packing of crates to make sure all equipment ships safely and in a timely manner to and from venues and office. Show less

• Ticketing Coordinator

  • Jan 2018 - Present

  - Created and maintained clients’ ticket selling web pages to ensure smooth sales and excellent customer service.- Responsible for client reporting suite, discounts and promotions, placement of banners and promotional graphics on client web pages and assisted with client merchant account processors.- Lead all onsite operations of ticket selling across Canada and the U.S. which included the setup and maintenance of routers, switches, internet wires, power wires, box office terminals, ticket scanning hardware, etc., to ensure smooth and steady service to clients.- Trained, monitored, and supervised onsite staff for accuracy and professionalism.- Communicated accurately and professionally with the public and clients through phone, email, and in person.- Other duties as assigned by the Ticketing Department Lead. Show less



BBW Canada

• Toronto, Canada Area

• Event Staff

  • Jun 2004 - Dec 2017

  Part-time event staff - room monitoring, registration, special event set up and tear down. Part-time event staff - room monitoring, registration, special event set up and tear down.



Informa Exhibitions - Canada

• Canada
• Events Services
• 1 - 100 Employee

• Assistant Talent Coordinator, Fan Expo HQ (contract)

  • Apr 2016 - Sep 2016

  - Reviewed guest contracts to ensure accuracy of agreements and details - Recorded details of guest contracts in spreadsheets to track legal obligations - Liaised with hotels to confirm accuracy of reservation information - Created weekly reports for various Fan Expo HQ divisions to assist in releasing the information in an accurate and timely manner to attendees - Recruited, interviewed, liaised with, and managed volunteer guest liaisons for Fan Expo HQ consumer shows in Canada and the US - Liaised with operations team, talent coordinator, guest liaisons, talent agents, and guests onsite at Fan Expo HQ consumer shows in Canada and the US to assist in the successful deployment of the guest department Show less



David Youngson & Associates

• Toronto, ON

• Customer Service/Claims/AP

  • May 2013 - Sep 2015

  Claims/Accounts Payable – October 2014 – September 2015 - Managed all customer claims from receiving claim to completing credit procedure with manufacturers to confirm accuracy of information - Data input of all manufacturers’ invoices and credit notes to A/P system to ensure timely A/P reporting Customer Service – May 2013 – October 2014 - Answered company phones - Liaised with manufacturers, DYA sales reps and customers regarding orders, via phone, email or fax, to record and correct any issues with the placement or reception of manufacturers’ orders to customers - General office duties as required Show less



Hallmark Canada

• Canada
• Manufacturing
• 1 - 100 Employee

• Retail Rep

  • Jul 2009 - Feb 2013

  - Maintained Hallmark installations in various grocery, dollar and department stores to ensure customer satisfaction by cleaning display, ordering and placing stock in display, dealing with customer inquiries - Worked with store management, receiving staff and general staff to uphold Hallmark’s high standards of merchandising their product - Filled in for vacationing retail representatives in their stores - Assisted with installations and revisions of Hallmark displays in other stores - Maintained Hallmark installations in various grocery, dollar and department stores to ensure customer satisfaction by cleaning display, ordering and placing stock in display, dealing with customer inquiries - Worked with store management, receiving staff and general staff to uphold Hallmark’s high standards of merchandising their product - Filled in for vacationing retail representatives in their stores - Assisted with installations and revisions of Hallmark displays in other stores



Plum Communications Inc. dba PlumCom

• Canada
• Events Services
• 1 - 100 Employee

• Event Coordinator

  • Oct 2007 - May 2011

  - Liaised with show manager, venue, exhibitors, third-party vendors, and speakers to determine and implement successful set up, operation and tear down of conferences and trade shows for 500+ attendees - Managed exhibitor, speaker, third-party vendor, and attendee data in both spreadsheet and CRM software to ensure accurate and timely communication with all invested individuals - Managed website design and content to ensure accuracy of information - Coordinated and executed mass emailings to exhibitors and attendees to ensure timely communication - General reception and filing duties as were required Show less