Experience

Oxford Athletic Club

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• • Jun 2019 - Present

  Working remotely for Oxford Atletic Club from North Carolina• Account Management for 2200 plus club Memberships, which includes any changes to their Membership, adding or cancelling dependents on Membership, freezing Membership accounts, updating bank accounts, cancellation of Memberships.• Responsible for billing of the Membership charges on a Monthly basis.• Oversee / manage all accounts receivable, to include the responsibility for “returns” on member accounts.• Responsible for Chargeback disputes, which consist of submitting a rebuttal along with documentation that the charge the are disputing is legitimate.• Developed a manual for other staff to follow on how to bill Members, collect credit card declines and checking account returns, run AR aging reports and send collection letters, as well how to do a rebuttal a chargeback dispute for our new software system.• Responsible for maintaining the Account Receivable and Membership Modules in our club software system.• Instrumental in the conversion of the soft software system in 2020. Show less

• • Oct 2018 - Jun 2019

  • Front Desk staff – Manage, hire, train, and schedule employees • Responsible for developing a training manual for the front desk• Account Management for 2200 plus club Memberships, which includes any changes to their Membership, adding or cancelling dependents on Membership, freezing Membership accounts, updating bank accounts, cancellation of Memberships.• Responsible for billing of the Membership charges on a Monthly basis• Oversee / manage all accounts receivable, to include the responsibility for “returns” on member accounts.• Responsible for Chargeback disputes, which consist of submitting a rebuttal along with documentation that the charge the are disputing is legitimate.• Supervise and aid staff with the club software.• Develop and document the processes to complete and process the Membership forms, which includes Membership Change, Freeze and Cancellation forms. Show less



Club Pilates Hampton

• United States
• Health, Wellness and Fitness

• General Manager

  • Aug 2018 - Oct 2018

  • Oversee two Club Pilates Studios and its sales force and instructors. • Work closely with the owners to coordinate schedules, classes, special events. • Spearhead the sales team and maintain the club membership. • Manage weekly schedules for sales staff, instructors. • Oversee two Club Pilates Studios and its sales force and instructors. • Work closely with the owners to coordinate schedules, classes, special events. • Spearhead the sales team and maintain the club membership. • Manage weekly schedules for sales staff, instructors.



Club Pilates North Hills

• Greater Pittsburgh Area

• General Manager

  • Jan 2018 - Oct 2018

  • Oversee two Club Pilates Studios and its sales force and instructors. • Work closely with the owners to coordinate schedules, classes, special events. • Spearhead the sales team and maintain the club membership. • Manage weekly schedules for sales staff, instructors. • Oversee two Club Pilates Studios and its sales force and instructors. • Work closely with the owners to coordinate schedules, classes, special events. • Spearhead the sales team and maintain the club membership. • Manage weekly schedules for sales staff, instructors.



Team85 Fitness & Wellness

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Administrative Director

  • Jul 2012 - Jan 2018

  Team85 Fitness & Wellness offers 120,000 square feet of integrated wellness services throughout the exquisitely designed country club-influenced atmosphere. Team85 includes 75,000 square feet dedicated to fitness programming and additional 45,000 square-foot indoor turf and multi-sport complex. Team85 opened on February 2, 2016 • Contributed to the Development of the Business Infrastructure of the Health Club and Athlete Training Facility • Designed and wrote department manuals, membership agreement according to New Jersey law, implemented software system, and participated in director hiring. • Work with the Vice President of the complex on a day to day basis • Oversee the operation of all areas of the Team 85 Fitness complex on a day to day basis. • Oversee 8 department directors on a day to day basis and coordinate problem solving. • Manage the fitness complex computer system along with maintaining the hardware, software, network and repairs for the system. • Oversee payroll and schedules for approximately 160 employees. • Oversee the onboarding of new staff, which includes background checks, HR training and Orientation. • Oversee / manage all accounts receivable, to include the responsibility for “returns” on member accounts. • Manage the administrative staff and the front desk for memberships and member issues. • Conduct tours of the facility for new members and coordinate promotional sales events. • Develop and manage for compliance the club policies, procedures and strategic work flow design. Show less



Orangetheory Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Representative

  • Mar 2016 - Sep 2016

  • Implemented pre-sales for membership before club opening. • Assisted with the startup and maintenance of the computer system for the club. • Implemented pre-sales for membership before club opening. • Assisted with the startup and maintenance of the computer system for the club.



New Jersey Athletic Club

• Lawrenceville, NJ

• Collections Manager

  • Oct 2013 - Oct 2014

  • Responsible for bringing membership due returns from 50% to 85% monthly. • Implemented a process for membership returns which increased membership revenue 35% overall. • Part time manager of the facility on a needed basis. • Responsible for bringing membership due returns from 50% to 85% monthly. • Implemented a process for membership returns which increased membership revenue 35% overall. • Part time manager of the facility on a needed basis.



PEAC Health & Fitness

• Wellness and Fitness Services
• 1 - 100 Employee

• Administration Coordinator

  • Apr 1997 - May 2013

  • Account management for a 4,000 plus club membership. • Supervise the clubs member software program. • Manage the scheduling of the service desk staff, trainers, childcare center, and massage therapist. • Responsible for the health clubs computer systems, hardware, network, software maintenance and repair. • Conducted tours for new members and sold memberships. • Account management for a 4,000 plus club membership. • Supervise the clubs member software program. • Manage the scheduling of the service desk staff, trainers, childcare center, and massage therapist. • Responsible for the health clubs computer systems, hardware, network, software maintenance and repair. • Conducted tours for new members and sold memberships.