Experience

Assured Futures

• United Kingdom
• Insurance
• 1 - 100 Employee

• • Mar 2020 - Present

  Getting the right customer journey is vital and my role is about offering the right solutions for our customers, getting them on cover quicker, making the complicated simple all whilst providing a personal, friendly experience. Key to our customer experience is the relationship we have with our partners; an excellent customer journey delights our clients but also delivers more business on risk quicker for our partners.

• • Sep 2019 - Mar 2020

• • Sep 2016 - Sep 2019

  Responsible for delivery of sales targets through effective development of people and strategic advancement in Financial Services markets.

• • Mar 2013 - Sep 2016



PPS

• Shirley

• Associate Recruiter

  • Oct 2012 - Mar 2013

  Graduate Recruiter for RPO company PPS. Graduate Recruiter for RPO company PPS.



Endsleigh Insurance

• United Kingdom
• Insurance
• 200 - 300 Employee

• • Feb 2007 - Oct 2012

  Reporting to the Head of Human Resources, responsible for delivering the People Strategy. Partnering senior managers and working cross functionally to ensure key deliverables of Performance Management, Resourcing, Colleague Engagement, Organisational Development, and Leadership Development are achieved. Complete accountability for delivery of HR goals through the direct line management of a team of Business Partners

• • Jan 2005 - Feb 2007

  Created and implemented Endsleigh’s management development training whilst developing the Training function to be a key business partner, created a culture of business improvement through people performance. Managed the delivery of all corporate training interventions.



Endsleigh Insurance

• United Kingdom
• Insurance
• 200 - 300 Employee

• • Apr 2003 - Apr 2004

  Delivered and developed induction, sales, customer service and systems training for new and existing staff to management level.

• • Apr 2001 - Apr 2003

  Co-ordinated recruitment of sales advisors across Scotland and North East England.