Experience

DesAcc

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Head Of Professional Services

  • Jan 2021 - Present

• Project Manager

  • Jan 2020 - Jan 2021



SLP Associates Ltd

• Director

  • Nov 2011 - May 2022

  Multiple Contacts include: EMC Various NHS Trusts • Operational procedures for all new virtual healthcare system deployments • Process discovery and definition of service improvement initiatives. • Gap analysis on target processes, recommendations for efficiency improvement and standardisation, redefining of roles and responsibilities. • Review and improve ICT process integration points with non-IT business units such as Estates, Purchasing and HR. • Improvements to BAU… Show more Contacts include: EMC Various NHS Trusts • Operational procedures for all new virtual healthcare system deployments • Process discovery and definition of service improvement initiatives. • Gap analysis on target processes, recommendations for efficiency improvement and standardisation, redefining of roles and responsibilities. • Review and improve ICT process integration points with non-IT business units such as Estates, Purchasing and HR. • Improvements to BAU management of installed base infrastructure. • Formulation of SLA criteria. • Procurement of new Systems. • Review and Improvement of Service Delivery processes. Consultancy covering Service Strategy: Financial Management of IT Services Service Portfolio Management Relationship Management Consultancy covering Service Design: Service catalogue creation and Management. Service Level Management Supplier/Vendor Management Business Continuity and Disaster Recovery strategy and consultancy. Consultancy covering Service Transition: Change Management. Configuration Management. Knowledge Management. Incident Management. Problem Management. Request Fulfilment. Service Desk. Show less



Arkphire UK Ltd

• Business Operations Manager, Director of Program Management,

  • Nov 2014 - Jan 2021

• Program Manager

  • Jun 2014 - Oct 2014

  London Program Manager for Arkphire UK, delivering the Digital Breast Tomosynthesis (DBT) VNA pilot at HCA International. DBT is based on a newly developed form of three-dimensional imaging. Role covered Program Management and co-ordination of Infrastructure implementation ( Storage, network, VM's ), Perceptive Acuo Vendor Neutral Archive Software delivery and guidance on HCA operational processes to support this new Service.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Service Manager, IT Quality, Global Banking & Markets

  • Jan 2007 - Nov 2011

  Canary Wharf, London • Implementing ITIL and maturing Global processes across all business areas within Global Banking and Markets (GB&M) • Contributor to HSBC Global standards on behalf of GB&M for Incident, Problem and Configuration Management. • Standards definition for GB&M use of group Incident/Problem and Change tool. • Consultancy role ensuring the customisation of CA Service Desk Manager delivered GB&M a globally efficient support structure. • Ongoing continuous improvement… Show more • Implementing ITIL and maturing Global processes across all business areas within Global Banking and Markets (GB&M) • Contributor to HSBC Global standards on behalf of GB&M for Incident, Problem and Configuration Management. • Standards definition for GB&M use of group Incident/Problem and Change tool. • Consultancy role ensuring the customisation of CA Service Desk Manager delivered GB&M a globally efficient support structure. • Ongoing continuous improvement programme. • Implementation of single efficient global process to undertake and complete customisation activities by Offshore team. Training and ongoing management of Offshore team for BAU delivery tasks. • Problem Manager for GB&M EMEA, preparation and chairing of Daily Quality Review meetings and follow up Problem Management activities. Daily and monthly reporting on Service availability for over 700+ Services. • Key contributor to design and delivery of Service reporting tool and Service catalogue for GB&M introducing major efficiencies through consistency and process improvements. • Cross regional engagement with counterparts in Asia Pacific and United states. Cross regional communication with all IT Production Support teams globally for Problem Management activities, Project delivery • Running 18 month Service Improvement Programme for Global Back Office Trade processing service involving Application development, Production Support and multiple Infrastructure and middleware teams. • Running 6 month Service Improvement Programme for 7 Global Foreign Exchange Services engaging multiple Production Support teams, and multiple Infrastructure and middleware teams across 3 regions.

• Technical Relationship Manager

  • Jan 2005 - Jan 2007

  Canary Wharf, London • Programme Management of E-Commerce related projects • Liaison between IT Operations and multiple business units for E-Commerce Initiatives • Matrix Management of staff seconded to E-Commerce Projects

• Service Improvement Manager

  • Jan 2004 - Dec 2004

  Canary Wharf, London •01/04-06/04 - Initiation, definition and management of multiple service improvement work streams relating to the improvement of applications services delivered to the Investment bank business units •06/04-08/04 - Manager of task force responsible for recovering failing UK Print Consolidation Project •08/04-12/04 - Manager of all IT service improvement projects for HSBC Investment Bank . Work streams include SAN & IP storage, IP networks and email • Matrix Management of staff… Show more •01/04-06/04 - Initiation, definition and management of multiple service improvement work streams relating to the improvement of applications services delivered to the Investment bank business units •06/04-08/04 - Manager of task force responsible for recovering failing UK Print Consolidation Project •08/04-12/04 - Manager of all IT service improvement projects for HSBC Investment Bank . Work streams include SAN & IP storage, IP networks and email • Matrix Management of staff seconded to task forces

• Manager - Cross Platform Services, IT Operations

  • Mar 2003 - Jan 2004

  Canary Wharf, London • Line Management of fifteen full time employees • Responsibility for the delivery and support of all cross platform technologies including - EMC storage, systems monitoring (including HP Openview), systems management • Resource and financial budgeting • Continuous improvement of process, employee capability and best practices

• Programme Manager – IP Networks

  • Jan 2000 - Mar 2003

  City, London, United Kingdom • Line Management of 8 full time project managers • Responsible for delivery of all Network components with a project budget in excess of £10,000,000 to facilitate move of staff from 17 City based buildings to new Headquarters in Canary Wharf. • Programme completed on time and on budget

• Consultant – Networks

  • Jan 1997 - Dec 1999

  City, London, United Kingdom

• Support Analyst – James Capel Investment Bank

  • Apr 1996 - Dec 1996

  City, London, United Kingdom IT and Desktop Support



ANZ

• Australia
• Banking
• 700 & Above Employee

• Trainee Accountant and IT Support Analyst

  • Apr 1991 - Mar 1996

  London, United Kingdom Assist with production of management accounts, programming internal accounting systems, REmote support of offices in other locations such as Qatar, Zaire to ensure timely upload of monthly accounting data as well as desktop, Server and application support