Experience

Utmost International

• Financial Services
• 200 - 300 Employee

• Business Implementation + Support Team Lead

  • Mar 2021 - Present

• Business Implementation Analyst

  • Jul 2020 - Mar 2021

  Utmost (formally Generali)



Generali Link

• Navan, Leinster, Ireland

• Senior Administrator New Business

  • Jul 2016 - Jul 2020

  • Administer New Business Proposals, Single Premium Top-ups and Premium Increase for both PB and Unit link. To ensure that at all times the speed and quality of new business processing matches or exceeds agreed standards. To ensure that for all cases AML criteria has been met • Ensuring that the pipeline reports, management information systems and performance indicators are kept up to date. • Developing and maintaining effective working relationships with business introducers and regional offices with the focused aim of fostering customer loyalty. • Ensuring that all computer-generated documentation and replies to correspondence are sent out promptly and efficiently. • Champion for all PTP correspondence and ensuring all documentation is up to date • Engaged with TL for on-going Unit Link Process review & alteration • Key point of contact for queries from Client Services & Sales Managers • Key staff member responsible for communication of weekly & month end stats & reporting • Analytical mind-set with strength in questioning processes • Open communicator with AML department & other teams to ensure that we have 100% accuracy in our development of knowledge base with the team • Buddy/Trainer for new starters Show less



ME Bank

• Australia
• Banking
• 700 & Above Employee

• Quality Assurance Analyst, Risk and Compliance

  • Aug 2014 - Feb 2016

  - Completion of monthly monitoring and testing in accordance with business unit Quality Assurance Program.- AML - Complete incident and breach reporting, and support the business with root cause analysis and identification of treatment plan actions in respect to incidents identified through first line monitoring testing activity.- Writing effective reports recommending action in response to findings, for inclusion in the monthly Risk and Compliance report to Executive and Customer Leadership Group.- Maintain effective relationships with internal business units, key contacts and relevant third parties (eg. customers, suppliers, regulators) to produce successful business results.- Provide assistance and coaching to Customer team members in understanding compliance requirements.- Identify, recommend and implement process improvements to key Customer processes.- Assist in writing and delivering effective training solutions in response to findings- Operational Plan tasks associated with this role completed in accordance with time and cost targets and achieve the stated objective. Show less

• Account Origination Consultant

  • Dec 2011 - Aug 2014



Energie Fitness Franchise

• Ashbourne, drogheda

• Administrator, receptionist, swim instructor

  • Apr 2004 - Apr 2011

  Contracts administrator, swimming instructor, receptionist Contracts administrator, swimming instructor, receptionist