Experience

Cornerstone Finance Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Service Manager

  • Jul 2020 - Present

  Cardiff, Wales, United Kingdom



Sharon Preddy Catering

• Owner

  • Apr 2014 - Present

  Home based Awarded Food Standard Agency Food Hygiene Level 5. Providing bespoke catering to events and functions.



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Partner Development Manager

  • Mar 2012 - Present

  • Involves regional responsibility for the face to face relationship management of the company’s largest partner, Royal Bank of Scotland (RBS) Group as well as a range of other partners (including the Federation of Small Businesses and various SMEs). • Includes accountability for planning lead generation activities as well as monitoring and encouraging lead submission for the territory to ensure consistent achievement of new business targets. • Provide an efficient point of contact for… Show more • Involves regional responsibility for the face to face relationship management of the company’s largest partner, Royal Bank of Scotland (RBS) Group as well as a range of other partners (including the Federation of Small Businesses and various SMEs). • Includes accountability for planning lead generation activities as well as monitoring and encouraging lead submission for the territory to ensure consistent achievement of new business targets. • Provide an efficient point of contact for senior partner stakeholders for all service and account issues, including handling enquiries and complaints. • Undertake detailed analysis of partner usage data and present recommendations to improve business productivity and profitability. • Includes regular organisation and hosting of approximately 6 partner events per month to promote Worldpay as well as representing the brand at business networking events, business shows and expos to generate referrals. • Training and development functions include devising and delivering coaching and product training to RBS and other partner staff to ensure knowledge of Worldpay products and services. • Also deliver training and share product updates as well as providing supporting resources and materials.

• Area Sales Manager

  • Jan 2004 - Mar 2012

  • Oversaw all sales and business development functions across a geographical area spanning South Wales and the Isle of Mann. • Included setting and implementing sales strategy and developing a business plan for the area as well as handling sales planning, forecasting and target setting. • Managed the sales activities of a team of 180 Relationship Managers, including monitoring and appraising performance as well as handling training and development. • Undertook regular analysis of sales… Show more • Oversaw all sales and business development functions across a geographical area spanning South Wales and the Isle of Mann. • Included setting and implementing sales strategy and developing a business plan for the area as well as handling sales planning, forecasting and target setting. • Managed the sales activities of a team of 180 Relationship Managers, including monitoring and appraising performance as well as handling training and development. • Undertook regular analysis of sales performance for the area against a range of KPIs as well as reporting to senior management and partners. • Also personally responsible for managing relationships with key partners (including RBS and FSB) at regional level, ensuring satisfaction with service provision, resolving issues and identifying cross and upselling opportunities. • Partner management function included delivering training and support to RBS and partner staff to develop leads as well as attending meetings and networking to attract new business, acting as the face of Worldpay.



Nat West

• Banking
• 400 - 500 Employee

• Various Roles

  • 1983 - 2003

  • Undertook various customer facing sales and service functions as well as management roles during this period. • Managerial roles included relationship management and management of a team of Customer Service Officers. Responsibilities included staff appraisal, team coaching and achievement of objectives. Roles during this period: • Lending Officer, NatWest, Cardiff, 1998 – 2003 • Lending Officer, NatWest (Lending Centre), Cardiff Bay, 1995 – 1998 • Lending Officer /… Show more • Undertook various customer facing sales and service functions as well as management roles during this period. • Managerial roles included relationship management and management of a team of Customer Service Officers. Responsibilities included staff appraisal, team coaching and achievement of objectives. Roles during this period: • Lending Officer, NatWest, Cardiff, 1998 – 2003 • Lending Officer, NatWest (Lending Centre), Cardiff Bay, 1995 – 1998 • Lending Officer / Mortgage Advisor, 1993 – 1995 • Lending Officer / Customer Service Manager, NatWest Newport, 1992 – 1993 • HR Officer, NatWest Wales Regional Office, 1989 – 1992 • Cashier, Customer Service, Foreign Clerk, NatWest Queen Street, 1983 - 1989 Show less