Experience

Projectmates by Systemates Inc.

• United States
• Software Development
• 1 - 100 Employee

• Client Relationship Manager

  • Mar 2022 - Present



Jet Linx

• United States
• Airlines and Aviation
• 200 - 300 Employee

• Personal Flight Consierge

  • Sep 2020 - Feb 2022

  Single point of contact to aircraft owners, business partners and Jet Card clientele. Single point of contact to aircraft owners, business partners and Jet Card clientele.



JetSuite

• Dallas/Fort Worth Area

• JetSuite Account Manager

  • Jun 2018 - Apr 2020

  Creating innovative flight management solutions for premium clients. Collaborate with a team to create the Account Management Program at JetSuite. Create and implement new processes for Account Managers and Guest Services. Mentor and lead junior staff. Creating innovative flight management solutions for premium clients. Collaborate with a team to create the Account Management Program at JetSuite. Create and implement new processes for Account Managers and Guest Services. Mentor and lead junior staff.



Prime Turbines

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Sales Support Analyst

  • Oct 2016 - May 2018

  Directed cross functional teams including Production, Engineering, Support, Stores / Retail, Quality Assurance, Sales and User Experience that delivered numerous quick hit initiatives in an agile environment that drove substantial value compared to the investment. Directed cross functional teams including Production, Engineering, Support, Stores / Retail, Quality Assurance, Sales and User Experience that delivered numerous quick hit initiatives in an agile environment that drove substantial value compared to the investment.



Integrity Health Plus

• National Account Manager

  • Jul 2015 - Oct 2016

  Lead a team that partnered with 3rd party vendors to manage long-term customer relationships, define forecasted targets, track results against the forecast, identify growth opportunities and implement strategies for sales growth. Lead a team that partnered with 3rd party vendors to manage long-term customer relationships, define forecasted targets, track results against the forecast, identify growth opportunities and implement strategies for sales growth.



Flexjet

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Technical Publications Administrator

  • Aug 2013 - Aug 2015

  Manage virtual and physical technical library. Annually review contracts, manage vendor relationships. Liaise between operational and development teams. Working directly with developers and QA team to ensure requirements are understood and delivered as requested by the business. Initiate, review and authorize vendor and manufacturers contracts.

• Customer Account Manager

  • Jan 2010 - Aug 2013

  - Develop and maintain strong personal relationship with clients and function as a resource and trusted advocate throughout the term of their contract after signing- Train and coach co-workers as needed in monthly billing- Collaborated with IT and Account Managers on a team to create new Crystal Reports, determining the objective and requirements- Perform research, analysis and report on various client needs including aircraft utilization, sales and billing- Responsible for all aspects of customer experience- Booking trip, processing changes, flight following, billing, issuing resolutions, communications both externally and internally while maintaining contractual compliance - Using independent judgment to determine the best outcome for customers - Verify flight data with feasibility, operations and international to ensure accuracy- Authoritative responsibility for customer relations- Prepare and mail monthly invoices Show less



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• International Rates Coordinator

  • Nov 1996 - Aug 2009

  Lead Customer Care Agent complying with CFR 14, designed and wrote numerous training documents ranging from pamphlets, classroom instruction and instructional DVD’s, coached agents on techniques for handling difficult customers, United Way Coordinator, Social Committee Coordinator. Lead Customer Care Agent complying with CFR 14, designed and wrote numerous training documents ranging from pamphlets, classroom instruction and instructional DVD’s, coached agents on techniques for handling difficult customers, United Way Coordinator, Social Committee Coordinator.



Polar Services Alaska, LLC

• Owner / Operator

  • Apr 2003 - Oct 2005

  -Created and oversaw daily operations of asphalt maintenance business. -Managed crew of 5 during contracts. -Facilitated installation of asphalt patches and new construction. -Implemented policy and presented to others. -Created and presented bids for major corporations and individuals. -Consulted with bankers and temporary agencies. -Bought and sold equipment with fellow business leaders and at auctions. -Created and oversaw daily operations of asphalt maintenance business. -Managed crew of 5 during contracts. -Facilitated installation of asphalt patches and new construction. -Implemented policy and presented to others. -Created and presented bids for major corporations and individuals. -Consulted with bankers and temporary agencies. -Bought and sold equipment with fellow business leaders and at auctions.