Experience

Performance Education

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Operations Manager - National Placements

  • Aug 2021 - Present

  Managing a national and offshore team of Placement Consultants/Internship Administrators. Strong solutions focus and knowledge of compliance and reporting requirements. Motivational leader that empowers team to meet deadlines and work towards company goals and ensuring positive internship outcomes for all students.

• Operations Manager - Student Services

  • Aug 2020 - Jul 2021

  Managing national and offshore team of customer centric professionals within the Student Services and Admissions Teams. Working closely with Sales, Delivery and Compliance Teams to ensure ongoing process improvement and maintaining adherence to professional body guidelines. Responsible for performance management, training and contributing towards maximising enrolments and positive professional outcomes.



Work and Travel Company

• Office and Operations Manager

  • May 2004 - Jul 2020

  Office and Operations Manager managing 10 staff in Sydney and Melbourne and overseeing day to day operations. Responsibilities include all HR task within the business, providing guidance to deal with all aspects of customer service including complaint handling and dispute resolution, liaising with agents, partners, clients, suppliers to ensure the best commercial outcomes and smooth running of the business at all times. I also work closely with the Managing Director on strategy and planning for the future development and growth of the business.



Hays Recruitment, Sydney

• Recruitment Consultant

  • Aug 2002 - Apr 2004

  Worked with recruitment teams and HR representatives to accomplish hiring objectives, arranged interviews between prospective employers and candidates. Screened all applicants based on qualifications and background to meet client’s requirements, plus operated and maintained applicant tracking and candidate management systems. Administered candidate testing and evaluations where required, promptly corresponded with all candidates and clients and verified candidate references and employment details. Conducted extensive business development to develop and identify new business opportunities.