Experience

Orbis Education

• United States
• Education Management
• 300 - 400 Employee

• Simulation Operations Specialist

  • May 2023 - Present

• Lab Coordinator

  • 2018 - May 2023

  • Provide guided practice and medical simulations for nursing student. • Conduct quarterly system maintenance checks on high and low fidelity patient simulators, task trainers, patient monitors, and Laerdal computer software. • Facilitate simulation scenario and student participation with debriefing sessions. • Troubleshoot and diagnosis system issues on manikin simulators and 80+ computers. • Order medical training supplies for clinical practice labs. • Proctor weekly test… Show more • Provide guided practice and medical simulations for nursing student. • Conduct quarterly system maintenance checks on high and low fidelity patient simulators, task trainers, patient monitors, and Laerdal computer software. • Facilitate simulation scenario and student participation with debriefing sessions. • Troubleshoot and diagnosis system issues on manikin simulators and 80+ computers. • Order medical training supplies for clinical practice labs. • Proctor weekly test and quizzes for 175+ students. • Maintain a clean and safe learning environment for students and instructors. • Complete preliminary paperwork for incoming students. • Prepare and deliver weekly performance report to nursing department director. • Perform basic clerical duties, including document filing, bookkeeping, copying, and faxing. • Assist with campus tours and new student orientation.



NAVEX

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Communications Specialist

  • 2016 - 2018

  • Answer inbound calls and provided customer service according to departmental policies and procedures. • Interview and accurately document plaintiff's experience on ethics and compliance reports. • Ensure quality and accuracy in each report. • Provide empathy to plaintiff during emotionally difficult times. • Answer inbound calls and provided customer service according to departmental policies and procedures. • Interview and accurately document plaintiff's experience on ethics and compliance reports. • Ensure quality and accuracy in each report. • Provide empathy to plaintiff during emotionally difficult times.



Remington College

• United States
• Education Management
• 500 - 600 Employee

• Receptionist/Administrative Assistant

  • 2013 - 2016

  • Greet visitors, answers inquiries about the school. • Answer and transfer calls to appropriate staff. • Update student information into the administrative database. • Administer the Wonderlic entrance evaluation for prospective students. • Assist registrar generate unofficial transcripts. • Process tuition payments. • Take inventory and assemble admissions marketing packets. • Train part-time receptionists. • Proficent in Campus Vue , Sali, and Microsoft office… Show more • Greet visitors, answers inquiries about the school. • Answer and transfer calls to appropriate staff. • Update student information into the administrative database. • Administer the Wonderlic entrance evaluation for prospective students. • Assist registrar generate unofficial transcripts. • Process tuition payments. • Take inventory and assemble admissions marketing packets. • Train part-time receptionists. • Proficent in Campus Vue , Sali, and Microsoft office operating systems. Show less • Greet visitors, answers inquiries about the school. • Answer and transfer calls to appropriate staff. • Update student information into the administrative database. • Administer the Wonderlic entrance evaluation for prospective students. • Assist registrar generate unofficial transcripts. • Process tuition payments. • Take inventory and assemble admissions marketing packets. • Train part-time receptionists. • Proficent in Campus Vue , Sali, and Microsoft office… Show more • Greet visitors, answers inquiries about the school. • Answer and transfer calls to appropriate staff. • Update student information into the administrative database. • Administer the Wonderlic entrance evaluation for prospective students. • Assist registrar generate unofficial transcripts. • Process tuition payments. • Take inventory and assemble admissions marketing packets. • Train part-time receptionists. • Proficent in Campus Vue , Sali, and Microsoft office operating systems. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Representative

  • 2009 - 2013

  • Provide options and solutions in escalated situations. • Educate customer on company products and procedures. • Provide information on international rates and network availability. • Stay informed with competitor’s policy and pricing. • Assist representatives with handling escalations. • Provide options and solutions in escalated situations. • Educate customer on company products and procedures. • Provide information on international rates and network availability. • Stay informed with competitor’s policy and pricing. • Assist representatives with handling escalations.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Emergency Advisor

  • 2002 - 2008

  • Educate customer on Onstar’s product and services. • Provided customer with directional assistance, set up roadside service and help with making hotel reservations. • Provided an assurance to help during emergency calls, while dispatching first responders to customers location. • Analyze account for opportunities of renewal and upgrades. Key achievements: Promoted to Sales Retention Representative in 2005. Promoted to Emergency advisor in 2007. Recognized by company management in… Show more • Educate customer on Onstar’s product and services. • Provided customer with directional assistance, set up roadside service and help with making hotel reservations. • Provided an assurance to help during emergency calls, while dispatching first responders to customers location. • Analyze account for opportunities of renewal and upgrades. Key achievements: Promoted to Sales Retention Representative in 2005. Promoted to Emergency advisor in 2007. Recognized by company management in receiving the 2007 “Power of One” award. An award designated to person who contributed to the companies vision and values. Show less • Educate customer on Onstar’s product and services. • Provided customer with directional assistance, set up roadside service and help with making hotel reservations. • Provided an assurance to help during emergency calls, while dispatching first responders to customers location. • Analyze account for opportunities of renewal and upgrades. Key achievements: Promoted to Sales Retention Representative in 2005. Promoted to Emergency advisor in 2007. Recognized by company management in… Show more • Educate customer on Onstar’s product and services. • Provided customer with directional assistance, set up roadside service and help with making hotel reservations. • Provided an assurance to help during emergency calls, while dispatching first responders to customers location. • Analyze account for opportunities of renewal and upgrades. Key achievements: Promoted to Sales Retention Representative in 2005. Promoted to Emergency advisor in 2007. Recognized by company management in receiving the 2007 “Power of One” award. An award designated to person who contributed to the companies vision and values. Show less