Experience

Allstar Solutions

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Inside Sales Coordinator

  • Aug 2020 - Present



Datacom

• New Zealand
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative – Contract for Services Australia (Centrelink) Jobseeker Program

  • May 2020 - Jul 2020

  • Reviewing, processing and conducting outbound calls for Return to Sender and Youth Allowance customers. • Reviewing, processing and conducting outbound calls for Return to Sender and Youth Allowance customers.



Coca-Cola Europacific Partners

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Sales Specialist

  • Oct 2019 - Feb 2020

  • Worked in Inbound and Outbound Sales of all beverages and assets (fridges, signage, etc.) • Sales support (asset maintenance) and order management processing including scheduling deliveries; • Assistant to a Business Development Executive and selling in Cantonese. • Targets included upselling, following planned call processes and customer satisfaction surveys. • Worked in Inbound and Outbound Sales of all beverages and assets (fridges, signage, etc.) • Sales support (asset maintenance) and order management processing including scheduling deliveries; • Assistant to a Business Development Executive and selling in Cantonese. • Targets included upselling, following planned call processes and customer satisfaction surveys.



The Pregnancy Pause

• Public Policy Offices
• 700 & Above Employee

• Mother

  • Sep 2018 - Oct 2019

  • Event Planner; • Focusing on maintaining and enhancing my skill set by reviewing online courses on Project Management. • Event Planner; • Focusing on maintaining and enhancing my skill set by reviewing online courses on Project Management.



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Global Senior Internal Project Administrator/Coordinator (Group PMO)

  • Sep 2017 - Sep 2018

  • Provided general administrative support and assistance to Internal Project Managers, Programme Managers and project teams in Group PMO;• Collated and prepared project related documentation and reports using Waterfall and Agile Methodologies;• Coordinated and documented meetings with internal and external stakeholders including 5 regions, vendors, commercials and activities across mergers and acquisitions.• Cost tracking of project related costs including invoices and payments related to the project budget;• Primarily involved in a Global Internal Cyber Security Revamp Project deploying endpoint, DNS and vulnerability management tool across 40,000 assets in time for the Tokyo Olympics 2020.• Took ownership of coordinating the project for training the region’s security teams for an endpoint protection tool which involved liaising with the vendor and internal regions for training, onboarding and feedback.• Assisted with internal audits in compliance to ISO standards.• Documented processes on content collaboration tool, Confluence. Show less

• Order Management Associate

  • Feb 2015 - Sep 2017

  • Showed account management skills by being responsible for one of Australia’s largest supermarket accounts, Woolworths and their national group WiFi project. This was a hybrid role as a client support associate and order management associate. Coordinated with the client, project management teams, engineers, solution architects, account managers, change management team, vendors and warehouse team for the smooth running of all project and order deployments.• Created work instructions highlighting the processes for quoting complex Woolworths quotes (hardware, software, licenses and solutions), the return process for decommissioning Woolworths Masters’ Cisco phones, ordering process of new Cisco phones which required configuring and the reuse of refurbished hardware. • Overall tasks included liaising with clients, vendors, sales team and other stakeholders to smoothly manage the end to end process of the order management lifecycle: preparing quotations, processing orders, organising project deliveries and returns. • Showed leadership skills as a senior team member and train new team members. • Two-time winner of the department’s monthly Sales Operations Achiever Award at Dimension Data Australia– October 2016 & April 2017. Show less



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Food and Beverage Attendant

  • Apr 2013 - Apr 2016

  • Peopleology – partook in a customer service and satisfaction program; • Objective selling, processing transactions, stocktake, managing gaming and TAB. • Peopleology – partook in a customer service and satisfaction program; • Objective selling, processing transactions, stocktake, managing gaming and TAB.



KTF (Kokoda Track Foundation)

• Australia
• Civic and Social Organizations
• 1 - 100 Employee

• Industry Project Team Member (University Project)

  • Mar 2013 - Nov 2013

  • Problem solving including liaising with tour operators over the phone; • Working with deadlines whilst team building. • Problem solving including liaising with tour operators over the phone; • Working with deadlines whilst team building.



UTS University Exchange

• Hangzhou City, Zhejiang, China

• Exchange Student

  • Feb 2012 - Feb 2013

  Exchange in China as part of BA in International Studies degree (China Major) Exchange in China as part of BA in International Studies degree (China Major)



Sydney Harbour Foreshore Authority

• Australia
• Government Administration
• 1 - 100 Employee

• Digital Marketing Intern

  • Oct 2011 - Jan 2012

  • Updating and processing upcoming events and promotions for The Rocks and Darling Harbour websites via the Content Management System (CMS) 6.0; • Performed data entries and analysed the statistics for the research questionnaire; • Managing social media webpages, email queries and processing E-newsletters. • Updating and processing upcoming events and promotions for The Rocks and Darling Harbour websites via the Content Management System (CMS) 6.0; • Performed data entries and analysed the statistics for the research questionnaire; • Managing social media webpages, email queries and processing E-newsletters.



Cold Rock

• Food and Beverage Services
• 1 - 100 Employee

• Food and Beverage Attendant

  • Dec 2009 - Aug 2011

  Sales and customer service which included supervising. Sales and customer service which included supervising.



Anspec (Pharmaceutical Exporter)

• Macquarie Park, New South Wales, Australia

• Customer Support Assistant

  • Feb 2009 - Apr 2009

  • Processing order entries and invoicing; • Managing documents and process payments for the Finance Department. • Processing order entries and invoicing; • Managing documents and process payments for the Finance Department.