Experience

Arrow Fabricated Tubing

• United States
• Consumer Goods
• 1 - 100 Employee

• National Key Account Manager

  • Oct 2017 - Present

  • Develop strategic plans for each Key Account for Arrow Fabricated Tubing; achieved 7%+ revenue growth in the first year. • Improve market position and achieve financial growth through the management, retention, and revenue growth of existing Key Accounts.• Develop and maintain a pipeline of new customer opportunities.• Visit with customers, compile Quarterly Business Reviews, and give presentations on solutions and services that meet or predict future needs.• Member of the Senior Leadership team at Arrow, offering daily reflections directly to the owners.• Travel 3-4 times per month. • Maintain previous responsibilities as CSM. Show less

• Customer Service Manager

  • 2007 - Oct 2017

  • Worked closely with purchasing, production, and engineering on new projects, engineering changes, or process improvements.• Generated all the forecasts from customers into demand forecasts to drive materials and production. • Facilitated daily meetings with production to ensure focus is on priority items.• Responsible for coordinating with customers, materials, logistics, packaging, and internal production.• Traveled 2-3 times per year to oversee customer relations and attended industry conventions. Show less

• Master Production Scheduler

  • 1996 - 2007

  • Coordinated with purchasing, production, sales and management all schedules to meet customer demand as requested and promised. • Implemented BOMs, process routings, and all aspects of tracking the manufacturing process. Later was identified as a power user and key member of the next software implementation, identifying and laying out the timeline for the project.• Implemented new projects.• Maintained on time delivery of 95% or greater.• Coordinated with customers directly for strategic planning and conflict resolution.• Entrusted by customers to decide delivery schedule. • Purchased expense items, and all braze/welding supplies/gases. • Coordinated temporary employment company, all temporary staff request, payments, and time sheets.• Traveled as required to visit customers, 1-2 times per year. Show less