EIS Manager

• Jul 2022 - Present

Responsible for oversight of a team of business systems analysts and business intelligence analysts in the Enterprise Information Systems unit focused on providing business analysis, process improvement, reporting, and ERP consulting services for the university’s Enterprise Resource Planning (ERP) system, Ellucian Banner and ERP related applications. Lead a team of business analysts that serve as Banner subject matter experts responsible for Finance, HR/Payroll, Financial Aid, and Student… Show more Responsible for oversight of a team of business systems analysts and business intelligence analysts in the Enterprise Information Systems unit focused on providing business analysis, process improvement, reporting, and ERP consulting services for the university’s Enterprise Resource Planning (ERP) system, Ellucian Banner and ERP related applications. Lead a team of business analysts that serve as Banner subject matter experts responsible for Finance, HR/Payroll, Financial Aid, and Student systems support functions for the University. This includes supporting and optimizing critical university functions such as Employee benefits enrollment, payroll cycles, financial year end close, student registration, graduation periods, day to day support, training, as well as leading strategic initiatives, enterprise projects/programs, and business enhancements. Responsible for managing, tracking and assessing progress on assigned initiatives for the business analysis and reporting team as well as providing hands on systems support. Partner closely with leaders across the university, to ensure delivery of business solutions for departmental, or enterprise-wide projects and initiatives. Drive process and workflow improvements and automation throughout the university using tools such as Banner Document Management, Ethos, and Jaggaer, etc.

Information Technology Business System Analyst

• Oct 2017 - Jul 2022

Identifies and implements technological solutions with goal of improving operational performance and efficiency. Facilitates implementation of technology solutions by determining the requirements of a project or program and communicating them clearly to stakeholders, facilitators, and partners. Liaison between functional offices and technical developer to gather and translate requirements to technical specifications, and ultimately ensure the outcome is valuable to the organization.

Interim Manager, Business Analysis & Reporting

• Aug 2021 - Feb 2022

Provide leadership to the Business System Analysts, Business and Technology Application Specialists, and Business and Technology Application Technicians. Accomplishes department objectives by managing staff; planning and evaluating department activities. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results. Coaches, counsels, and disciplines employees. Develops, coordinates, and… Show more Provide leadership to the Business System Analysts, Business and Technology Application Specialists, and Business and Technology Application Technicians. Accomplishes department objectives by managing staff; planning and evaluating department activities. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results. Coaches, counsels, and disciplines employees. Develops, coordinates, and enforces systems, policies, procedures, and productivity standards. Establishes strategic goals by gathering pertinent business, financial, service, and operations information. Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes. Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. Contributes to team effort by accomplishing related results as needed.

Certified Lifestyle & Spiritual Coach

• Aug 2017 - Present

E-Business Consultant - Technical Data Analyst

• Feb 2008 - Sep 2017

Act as a liaison/consultant between client and technical departments for enhancement of product services. Responsible for coordinating business and technical requirements for processes. Works with user groups to provide training, resolve questions, assess user needs and make necessary changes to the database(s). Serve as a project coordinator for small to medium sized projects relating to process changes ranging from basic to moderate levels of complexity. Assist more experienced… Show more Act as a liaison/consultant between client and technical departments for enhancement of product services. Responsible for coordinating business and technical requirements for processes. Works with user groups to provide training, resolve questions, assess user needs and make necessary changes to the database(s). Serve as a project coordinator for small to medium sized projects relating to process changes ranging from basic to moderate levels of complexity. Assist more experienced consultants on large or more complex projects. May provide some training to client group on use of website, database or new methodology. Ability to work under intense pressure with multiple tasks on multiple platforms with minimum of 40 projects. Facilitate training for new hires. Not limited to and includes duties as a Business System Consultant. Show less Act as a liaison/consultant between client and technical departments for enhancement of product services. Responsible for coordinating business and technical requirements for processes. Works with user groups to provide training, resolve questions, assess user needs and make necessary changes to the database(s). Serve as a project coordinator for small to medium sized projects relating to process changes ranging from basic to moderate levels of complexity. Assist more experienced… Show more Act as a liaison/consultant between client and technical departments for enhancement of product services. Responsible for coordinating business and technical requirements for processes. Works with user groups to provide training, resolve questions, assess user needs and make necessary changes to the database(s). Serve as a project coordinator for small to medium sized projects relating to process changes ranging from basic to moderate levels of complexity. Assist more experienced consultants on large or more complex projects. May provide some training to client group on use of website, database or new methodology. Ability to work under intense pressure with multiple tasks on multiple platforms with minimum of 40 projects. Facilitate training for new hires. Not limited to and includes duties as a Business System Consultant. Show less

Case Manager/ Monitor

• Aug 2007 - Jun 2008

Provided one to one and group interaction with persons and/or families on a daily and weekly basis Conducted home visits and follow-up services for those clients completing short-term transitional housing program In conjunction with the client, developed comprehensive service plan to meet clients’ needs with a goal toward self-sufficiency Evaluated all goals of the client service plan on a weekly basis Gave appropriate referrals to clients in need of other community… Show more Provided one to one and group interaction with persons and/or families on a daily and weekly basis Conducted home visits and follow-up services for those clients completing short-term transitional housing program In conjunction with the client, developed comprehensive service plan to meet clients’ needs with a goal toward self-sufficiency Evaluated all goals of the client service plan on a weekly basis Gave appropriate referrals to clients in need of other community resources Kept concise, accurate, and thorough records on each case Stayed informed concerning other agencies’ policies in an effort to better serve clients Attended agency and professional group seminars and conferences to increase professional knowledge Networked and communicated with other professionals in Forsyth and surrounding counties and do so in a professional manner Show less Provided one to one and group interaction with persons and/or families on a daily and weekly basis Conducted home visits and follow-up services for those clients completing short-term transitional housing program In conjunction with the client, developed comprehensive service plan to meet clients’ needs with a goal toward self-sufficiency Evaluated all goals of the client service plan on a weekly basis Gave appropriate referrals to clients in need of other community… Show more Provided one to one and group interaction with persons and/or families on a daily and weekly basis Conducted home visits and follow-up services for those clients completing short-term transitional housing program In conjunction with the client, developed comprehensive service plan to meet clients’ needs with a goal toward self-sufficiency Evaluated all goals of the client service plan on a weekly basis Gave appropriate referrals to clients in need of other community resources Kept concise, accurate, and thorough records on each case Stayed informed concerning other agencies’ policies in an effort to better serve clients Attended agency and professional group seminars and conferences to increase professional knowledge Networked and communicated with other professionals in Forsyth and surrounding counties and do so in a professional manner Show less

Implementations Consultant

• Jan 2006 - Jul 2007

Reviewed and analyzed business processes of higher education customers, anticipated and/or identified customer needs, and developed business process improvements through the use of our technology. Reviewed end user requirements and incorporated those needs into the software Formed relationships with the customer and to present ideas in user-friendly language Installed and configured/coded Nolij software Administered end-user, administrative (security) and technical (programming)… Show more Reviewed and analyzed business processes of higher education customers, anticipated and/or identified customer needs, and developed business process improvements through the use of our technology. Reviewed end user requirements and incorporated those needs into the software Formed relationships with the customer and to present ideas in user-friendly language Installed and configured/coded Nolij software Administered end-user, administrative (security) and technical (programming) customer training Provided functional and technical support to system users, answered client questions regarding system functionality, responded to special requests, logged trouble reports, and investigated and resolved client issues in real time Helpdesk operations: performed fact gatherings, reviewed procedures, observed work operations, and consulted with other specialists to solve problems Working Knowledge of SCT Banner, Oracle RBDMS, SQL Server, Informix, MS Access, Excel and DB2, Database programming used SQL, PL/SQL, SQR, ODBC, OLEDB. Database Development tools used SQL*Plus and Toad. 75% travel. Show less Reviewed and analyzed business processes of higher education customers, anticipated and/or identified customer needs, and developed business process improvements through the use of our technology. Reviewed end user requirements and incorporated those needs into the software Formed relationships with the customer and to present ideas in user-friendly language Installed and configured/coded Nolij software Administered end-user, administrative (security) and technical (programming)… Show more Reviewed and analyzed business processes of higher education customers, anticipated and/or identified customer needs, and developed business process improvements through the use of our technology. Reviewed end user requirements and incorporated those needs into the software Formed relationships with the customer and to present ideas in user-friendly language Installed and configured/coded Nolij software Administered end-user, administrative (security) and technical (programming) customer training Provided functional and technical support to system users, answered client questions regarding system functionality, responded to special requests, logged trouble reports, and investigated and resolved client issues in real time Helpdesk operations: performed fact gatherings, reviewed procedures, observed work operations, and consulted with other specialists to solve problems Working Knowledge of SCT Banner, Oracle RBDMS, SQL Server, Informix, MS Access, Excel and DB2, Database programming used SQL, PL/SQL, SQR, ODBC, OLEDB. Database Development tools used SQL*Plus and Toad. 75% travel. Show less

Functional Consultant

• Apr 2005 - Jan 2006

Computer Consultant

• Oct 1999 - Mar 2005