Group Sales Operations Director

• Apr 2022 - Present

Leading the sales team on the shop floor to deliver bottom line turnover and profit growth Evolving revenue opportunities by developing bespoke sales strategies based on industry trend and competitor analysis including delivering double digit growth in new customers in successive yearsAnalysing all customer facing activity regularly to identify best practice and operational efficiencies adapting budgets, KPIs and processes in response Developing and implementing budget and sales forecasting best practiceMaintaining a training and coaching plan for all employees to maximise their potentialStreamlining operational efficiencies introducing KPIs to drive performance across the businessUtilising customer insight to enhance experience and improve retention Collaborating with marketing to enhance lead generation for new business and to deliver growth from existing customers through cross selling and up-sellingDeveloping new reward and remuneration packages across the sales functions encompassing multiple job roles and responsibilitiesIntroducing an academy dedicated to successful recruitment and training for new sales professionalsWorking with product development and research to deliver an enhanced experience for customersActing as commercial lead in the acquisition of another business incorporating the sales effort into the existing structure Show less

Group Sales Director

• Jul 2021 - Present

Sales Director

• Apr 2015 - Present

Group Sales Manager

• 1998 - 2010

Leading various sales teams to consistently strong results over a 12 year period Recruiting, onboarding and mentoring high quality sales professionals Managing target creation and KPIs establishing the budgets required to achieve the objectives Having oversight over staff training striving to continuously develop the team Collaborating with the editorial teams to manage content demands from clients Developing and evolving new products in response to client need Completing various aspects of performance management including redundancy processes Show less