Experience

Four Seasons Hotel San Francisco

• United States
• Hospitality
• 1 - 100 Employee

• Banquet Manager

  • Aug 2022 - Present

  • Interim banquet director and stewarding manager. • Led new conceptualizing and reinventing banquets project with the goal of modernizing and elevating service • Oversaw set up and maintenance of all meeting space and work closely with customers in providing superior levels of customer service. Current event space 15,012 sq ft. with 13 rooms. Directly accountable for the delivery of services and smooth group programs and events. • Responsible for operational duties for both departments including staffing, scheduling, reduction of overtime/ labor cost, maintaining inventory, hiring and training. • Assist in Restaurant, Bar and In room dining. Show less



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• • Aug 2019 - Aug 2022

  • Responsible for the execution of events including conceptualizing event themes, managing event timelines, coordinating technical aspects, managing event staff, processing checks, and expenditure reports. • Executed and managed both social and corporate events ranging from 20 guests to 1000 guests. • Event Space 86,000sq ft with 32 rooms with outdoor space.

• • Aug 2017 - Aug 2019

  • Acted as Supervisor in different food and beverage outlets including Members Lounge Club Restaurant, In Room Dining, Outlaw Taproom, Banquets, Events Services, Conference services, and Resort Pool Bar. • Responsible for daily operational duties including maintaining guest satisfaction rates, managing guest complaints, and ensuring excellent customer service is provided to guests. • Created, developed, and standardized training manual for all F&B managers Show less