Sharon Hamilton
Director of Customer Support at Zirrus- Claim this Profile
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Bio
James Clavelli, PP, AICP
Sharon is an excellent team member, wonderful advocate for her clients, and fountain of knowledge for her organization. She was was a huge asset for me while I was working with complex enterprise clients. She always knew what was going on with the clients in her portfolio, and always had the right technical response to requests and challenges. I relied on her very much during my time working with her, and she always came through. She would be a great addition to any team.
AJ (Tony) DiBianca
Sharon possesses a rare combination of technical, organizational and people skills that allow her to excel in product support and customer care. Her team not only respects her, but trusts her to have their backs while setting the bar for customer satisfaction at the highest level. She can
James Clavelli, PP, AICP
Sharon is an excellent team member, wonderful advocate for her clients, and fountain of knowledge for her organization. She was was a huge asset for me while I was working with complex enterprise clients. She always knew what was going on with the clients in her portfolio, and always had the right technical response to requests and challenges. I relied on her very much during my time working with her, and she always came through. She would be a great addition to any team.
AJ (Tony) DiBianca
Sharon possesses a rare combination of technical, organizational and people skills that allow her to excel in product support and customer care. Her team not only respects her, but trusts her to have their backs while setting the bar for customer satisfaction at the highest level. She can
James Clavelli, PP, AICP
Sharon is an excellent team member, wonderful advocate for her clients, and fountain of knowledge for her organization. She was was a huge asset for me while I was working with complex enterprise clients. She always knew what was going on with the clients in her portfolio, and always had the right technical response to requests and challenges. I relied on her very much during my time working with her, and she always came through. She would be a great addition to any team.
AJ (Tony) DiBianca
Sharon possesses a rare combination of technical, organizational and people skills that allow her to excel in product support and customer care. Her team not only respects her, but trusts her to have their backs while setting the bar for customer satisfaction at the highest level. She can
James Clavelli, PP, AICP
Sharon is an excellent team member, wonderful advocate for her clients, and fountain of knowledge for her organization. She was was a huge asset for me while I was working with complex enterprise clients. She always knew what was going on with the clients in her portfolio, and always had the right technical response to requests and challenges. I relied on her very much during my time working with her, and she always came through. She would be a great addition to any team.
AJ (Tony) DiBianca
Sharon possesses a rare combination of technical, organizational and people skills that allow her to excel in product support and customer care. Her team not only respects her, but trusts her to have their backs while setting the bar for customer satisfaction at the highest level. She can
Experience
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Zirrus
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United States
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Telecommunications
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1 - 100 Employee
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Director of Customer Support
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Mar 2023 - Present
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Tech Support Manager
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Mar 2021 - Mar 2023
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Intrado
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director of Client Engagement
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Jul 2020 - Mar 2021
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Performance Manager
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Jan 2018 - Mar 2021
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Product Support Manager
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Nov 2016 - Jan 2018
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EagleAir, Inc.
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United States
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Customer Service Manager
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Nov 2015 - Oct 2016
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PhoneTree
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United States
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Software Development
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1 - 100 Employee
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Product Support Technican
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Feb 2013 - Oct 2015
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Product Support Specialist
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Oct 2010 - Jan 2013
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Education
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1997 - 2001
University of North Carolina at Chapel Hill
Bachelor of Science (BS), Mathematics and Computer Science
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