Experience

Anthem

• United States
• Insurance
• 700 & Above Employee

• Sr Account Manager

  • Oct 2013 - Present

• Client Consultant

  • Oct 2013 - Present

• Director, National Implementations

  • Jul 2010 - Oct 2013

  Successfully manage National Implementations for central/west regions. Responsible for all National Accounts Enrollment and Billing, Group Services and Implementations. Establishes and executes best practices to ensure quality and all client deliverables are met. Partner with Sales/AM on all new and renewing business implementations, along with continuous improvement to grow National Account business. Hires, trains, coaches, counsels and evaluates performance of direct reports. Provides direction and resolution to internal/external issues and concerns.

• Manager, National Group Services

  • Jun 2007 - Jun 2010

  Successfully managed Group Service/ID card staff for Central/West regions. Support Am and internal business partners on new and renewing business. Ensure all tracking/reporting is current and accurate. Partner with internal areas on continuous improvement to align an implement consistent processes. Provide direction to staff and internal partners for resolutions to issues/concerns.

• Various Roles

  • Jan 1995 - Jun 2007

  Dental, Customer Service and Group Service analyst