Sharon Garnett
Human Resources Manager at Revital LTD- Claim this Profile
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Bio
Credentials
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CIPD employment law
CIPD -
Human resources Management
CIPD
Experience
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Revital LTD
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United Kingdom
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Retail Office Equipment
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Human Resources Manager
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Apr 2011 - Present
Over the course of eight years, I’ve steadily grown the HR department’s visibility by providing support, optimising our people and talent capabilities and reinforcing sustainable business growth. I’m able to achieve this by managing HR operations impacting an average of 300 employees. I’ve been able to deliver results by modernising operations through initiatives, functional strategies and operational excellence. In the interim, I continue to support projects by collaborating with the CEO to ensure their successful execution. At the same time, I champion needed transformation by guiding management through change and ensuring proper HR strategies are fully implemented. I also keep management and the business updated on relevant employment law, amending our policies as needed. Making decisions and moves that directly impact employees, I oversee redundancies from start to finish, maintain the salary review system, lead TUPE/integration and work to minimise the effect of business transfers on our staff. I administer a spectrum of routine HR functions spanning payroll, immigration, and employee documentation/filing to HR systems and data interfaces. In this position, I report to the CEO. Manage the entire recruitment lifecycle from drafting job descriptions, staff planning and performing interviews to leading induction training. Enforce strict adherence to relevant European Union (EU) laws and regulations. Regulate employment and health/safety (H/S) at work legislation, whilst leading full H/Including risk assessments, audits and revisions of policy/procedure. Deliver strategic advice to management on employee relations (ER), engagement, performance management and succession planning. Resolve ER issues by working with people managers in investigations, absenteeism, counselling and grievance/disciplinary matters, assuming ownership for escalated claims. Show less
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RBS
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Russian Federation
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Business Consulting and Services
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1 - 100 Employee
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Deputy Branch Manager
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Jun 2005 - Dec 2010
On a monthly and weekly basis, I consistently achieved set sales targets, both over the phone and face-to-face, in collaboration with the branch manager. On behalf of my team, I negotiated fair, yet aggressive sales targets and outlined courses of action to help them achieve their targets. Alongside managing day-to-day operations, I ensured all internal/external regulatory, operational, compliance, credit and key control systems/procedures were strictly adhered to. Whilst booking appointments, answering queries and addressing complaints, I provided superior customer service, leading to higher satisfaction rates. As I made sales and trained staff on sales and product techniques, I demonstrated my in-depth knowledge of our products. Working in tandem with line management and the branch/mortgage team, I contributed to implementing a targeted customer contract strategy. Summary of Achievements: Yielded sales by leading structured sales interviews, identifying customer needs/priorities, cross-selling products and delivering advice/services accordingly. Reinforced long-term business growth by comparing performance against target, focusing on customer retention and new business strategy. Relayed regular feedback on leads and appointments to the team. Show less
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Senior Accounts Manager/Acting Branch Manager
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Jun 2002 - May 2005
Driving performance within the branch, I accomplished all weekly and monthly targets by monitoring and placing outbound calls and booking appointments, whilst averaging a minimum of 70 leads per week. Maintaining responsibility for a highly-driven sales team, I trained new sales members, providing them with the tools and knowledge to succeed, while resolving customer complaints. Prioritising customer service, I identified and matched their needs to relevant products, following-up with all individuals. Show less
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Education
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2013 - 2015
CIPD Level 5
Human Resources Management, Level 5 Diploma -
CIPD ASSOCIATE
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1995 - 2000
Featherstone high school
GCSE -
Featherstone High School
CIPD, Human Resources Management and Services -
featherstone
Community
