Sharon Friedel
Customer Care Specialist at Virtual OfficeWare Healthcare Solutions- Claim this Profile
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Bio
Experience
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Customer Care Specialist
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Virtual Officeware Inc
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United States
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Technology, Information and Internet
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Customer Service Representative
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Jun 2008 - Dec 2015
Provided customer service to over 200 clientele to troubleshoot Centricity medical software to include Application, Clearinghouse and Technical support. Kept current with all new releases of software. Trained on Meaningful Use protocols. Wrote up developmental requests for customization of reports and/or forms. Escalated cases to GE when required. Provided customer support to all "add-on" software. Ran SQL scripts when necessary to resolve issues. Have personal NPS score of 91%. Provided customer service to over 200 clientele to troubleshoot Centricity medical software to include Application, Clearinghouse and Technical support. Kept current with all new releases of software. Trained on Meaningful Use protocols. Wrote up developmental requests for customization of reports and/or forms. Escalated cases to GE when required. Provided customer support to all "add-on" software. Ran SQL scripts when necessary to resolve issues. Have personal NPS score of 91%.
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Education
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2006 - 2008
Kaplan Career Institute-Pittsburgh
Associate's degree, Cybercrime
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