Experience

The Edgewater Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Human Resources Manager

  • Aug 2023 - Present

  Seattle, Washington, United States Iconic hotel, great location, brand new team! So thankful for the opportunity! Feels like coming home!



Moovn Technologies

• United States
• Software Development
• 1 - 100 Employee

• People Development & Operations, Consulting Role

  • Apr 2020 - Present

  Seattle, Washington, United States Consults on company's strategic and long-range goal planning function. Supports company in overseeing organizational reviews, communicating results with top management, and developing strategies based on organizational reviews or goals.



WHOLEFOODS MARKET

• E-Commerce Team Lead

  • Apr 2022 - Aug 2023

  Lynnwood, Washington, United States *effectively drives the execution of product, labor, and customer demand metrics *performs many micro-functions including but not limited to people management tasks, non-inventory management, account management, and problem solving *where the path forward is dynamic, partners and drives solutions with our store support teams *the front-line contact and first point of entry for our team members and business partners *keeps focus on the safety, quality, customer experience, and… Show more *effectively drives the execution of product, labor, and customer demand metrics *performs many micro-functions including but not limited to people management tasks, non-inventory management, account management, and problem solving *where the path forward is dynamic, partners and drives solutions with our store support teams *the front-line contact and first point of entry for our team members and business partners *keeps focus on the safety, quality, customer experience, and productivity of the department *executes a best-in-class process, resulting in reduced costs *the main point of contact for in-store shoppers and cross-department partners, requiring excellent people skills *invents new strategies that will help improve our team member and customer experience *operates in a highly ambiguous environment, communicating and interacting with your direct store leadership daily *a subject matter expert on all WFMOA processes, execution and tracking towards program KPI goals *oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing metrics and capacity *reviews hourly, daily and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders *fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In Store Shopper/E-Commerce Team and cross-functional team needs *consistently supports and models WFM Leadership Principles and Core Values

• Associate

  • Dec 2020 - Apr 2022

  Lynnwood, Washington, United States Checks out customer groceries efficiently and accurately. Upholds government regulations concerning sale of alcoholic beverages and taxation. Follows proper check, ATM, and credit procedures. Uses proper tares procedures when ringing up scalable items. Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary. *Follows all cash handling procedures – meeting and exceeding regional cashier variance policy. *May assist… Show more Checks out customer groceries efficiently and accurately. Upholds government regulations concerning sale of alcoholic beverages and taxation. Follows proper check, ATM, and credit procedures. Uses proper tares procedures when ringing up scalable items. Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary. *Follows all cash handling procedures – meeting and exceeding regional cashier variance policy. *May assist with training of new Cashier and Courtesy Team Members. *Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time. *Proactively participates in Regional Front End programs as directed by leadership. *Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings. *Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. *Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product. *Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices. *Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards. *Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing. *Immediately reports safety hazards and violations. *Performs other duties as assigned by store, regional, or national leadership.



OBI Seafoods, LLC

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Human Resources Generalist

  • Jul 2021 - Jan 2022

  Seattle, Washington, United States *Answers questions in a friendly and timely manner regarding benefit eligibility, coverage dates and enrollment status. *Administers bi-weekly payroll changes for key corporate staff and collaborating with OBI’s payroll department to ensure timely processing. *Monitors leave requests and documentation to ensure compliance with company leave policies and regulatory requirements. *Supports the HR Manager with the leave process by creating and tracking paperwork for qualified… Show more *Answers questions in a friendly and timely manner regarding benefit eligibility, coverage dates and enrollment status. *Administers bi-weekly payroll changes for key corporate staff and collaborating with OBI’s payroll department to ensure timely processing. *Monitors leave requests and documentation to ensure compliance with company leave policies and regulatory requirements. *Supports the HR Manager with the leave process by creating and tracking paperwork for qualified employees. *Provides support on confidential HR matters, e.g., phone hearings, employee investigations, and legal requests. *Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. *Assists and Supports with Benefits administration. *Other duties as assigned. Show less



Amazon Go Grocery and Amazon Fresh

• Associate

  • Sep 2020 - Jul 2021

  Overlake and Factoria *Inventory, Replenishment *Restocking, Expiry *Guest Service *Amazon Lockers *Maintained Produce department (AmazonGo) *Guest Service team (Amazon Fresh) *Opened both AmazonGo & Amazon Fresh *JWO (just walk out) technology knowledge



Hotel Interurban

• United States
• Hospitality
• 1 - 100 Employee

• Director of Rooms

  • Mar 2018 - Feb 2020

  Tukwila, WA Duties and responsibilities include: *coordinating the organization and administrative functions in all areas of the Rooms Division; *ensuring total compliance with standards of operation; *ensuring that staffing is maintained at an appropriate level to match business demand; *participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; *establishing monthly reporting system to monitor; *handling all guest complaints… Show more Duties and responsibilities include: *coordinating the organization and administrative functions in all areas of the Rooms Division; *ensuring total compliance with standards of operation; *ensuring that staffing is maintained at an appropriate level to match business demand; *participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; *establishing monthly reporting system to monitor; *handling all guest complaints expeditiously to complete resolution; *closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; *providing solutions to improve problem areas and assisting in implementing corrective measures. Show less



Motif Seattle Hotel

• Director of Housekeeping

  • May 2016 - Mar 2018

  1415 5th Ave, Seattle Managing the biggest department in the hotel with upwards of 50+ employees. Competencies required to be successful in this command include: * Being proficient in various computer systems to include Microsoft products, Outlook and guest reservations systems. * Being able to lead by example and follow hotel standards and policies. * Being able to convey information and ideas clearly, both oral and written. * Having the ability to lead, provide direction and guidance to staff… Show more Managing the biggest department in the hotel with upwards of 50+ employees. Competencies required to be successful in this command include: * Being proficient in various computer systems to include Microsoft products, Outlook and guest reservations systems. * Being able to lead by example and follow hotel standards and policies. * Being able to convey information and ideas clearly, both oral and written. * Having the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc. * Bring responsible for the overall hiring, scheduling, leadership, organizing of activities, employment recognition, etc. of the Housekeeping Department. * Being able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary. * Being effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution. * Having the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet constraints of a particular need. * Being able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines. * Being able to collaborate with other department leaders and supervisors and members of the Executive Committee. * Being able to multi-task and plan work for the day, week and month for self and others. Show less



Provenance Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Area Human Resources Manager

  • Dec 2014 - Jan 2016

  Seattle, Washington •Conduct and document investigations pertaining to Department of Labor, unemployment, and harassment and discrimination complaints in accordance with company guidelines & state law. Provide recommendations for appropriate resolution of investigations. •Coach Managers and supervisors utilizing company values, through coaching process, conflict management/resolution, discipline/corrective action procedures, and labor law compliance. •Respond to all UI claim inquiries within established… Show more •Conduct and document investigations pertaining to Department of Labor, unemployment, and harassment and discrimination complaints in accordance with company guidelines & state law. Provide recommendations for appropriate resolution of investigations. •Coach Managers and supervisors utilizing company values, through coaching process, conflict management/resolution, discipline/corrective action procedures, and labor law compliance. •Respond to all UI claim inquiries within established service-level agreements established by vendor or state. •Work closely with hotel leaders to help create, implement and manage the people plan to align with business objectives. •Lead the talent management/succession planning process and plan for assigned hotels to build capability, diversity, manage performance, retain and grow talent. •Partner with area General managers and leaders to develop plans to address short and long term talent needs. •Leads the succession planning and Individual Development Plans of high performing Team Members in respective area. •Train management in all areas of human resources to include policy, talent acquisition, performance management, and leadership and management skills. •Facilitate training of new company programs, HR courses and other initiates as needed. •Participate in the selection process for managers and department heads as requested. •Participate in business leadership meetings as a strategic partner to identify Team Member impact (development, Team Member relations, compensation, talent management, and performance management and diversity initiatives) relative to business strategies. •Visit hotel locations on a regular basis independently and with field leadership to identify trends and issues, provide guidance and coaching to hotel leaders on all HR related issues. Specific focus to include staffing, scheduling, training, productivity/performance, Team Member engagement, career development and compliance). Show less



Hotel 1000

• United States
• Hospitality
• 700 & Above Employee

• Director Of Human Resources

  • Nov 2012 - Dec 2014

  seattle, wa Responsibilities to include but not limited to: •planning and managing recruitment and selection of staff •planning and conducting new employee orientation •identifying and managing training and development needs for employees •developing and implementing human resources policies and procedures •administering HR policies and procedures •administering compensation and benefits •ensuring compensation and benefits are in line with company policies and… Show more Responsibilities to include but not limited to: •planning and managing recruitment and selection of staff •planning and conducting new employee orientation •identifying and managing training and development needs for employees •developing and implementing human resources policies and procedures •administering HR policies and procedures •administering compensation and benefits •ensuring compensation and benefits are in line with company policies and legislation •benchmarking compensation and benefits •supporting annual salary review •implementing and monitoring performance management system •handling employee complaints, grievances and disputes •administering employee discipline processes •conducting exit interviews •reviewing and updating employee rules and regulations •maintaining the human resource information system and employee database •coordinating employee safety, welfare and wellness •maintaining knowledge of legal requirements and government reporting regulations affecting HR functions *active member of Hotel Advisory Committee

• Director of Housekeeping

  • Apr 2006 - Nov 2012

  Seattle, WA Summary: I was responsible for setting up and building this new department in a brand new luxury hotel. I was 90% green in the chemicals used in the department. Through training and follow up, this department was able to maintain a 95% score in cleanliness for at least 6 years consecutively. I designed a type of sheet used on beds, not used anywhere in the industry, that cut back injuries due to bedmaking down to zero. • Very strong influencing skills and proven success in establishing… Show more Summary: I was responsible for setting up and building this new department in a brand new luxury hotel. I was 90% green in the chemicals used in the department. Through training and follow up, this department was able to maintain a 95% score in cleanliness for at least 6 years consecutively. I designed a type of sheet used on beds, not used anywhere in the industry, that cut back injuries due to bedmaking down to zero. • Very strong influencing skills and proven success in establishing credibility with senior business leaders • Built a solid, results-driven team that produced a 96% satisfaction cleanliness score and the highest Market Metrix quality score since 2006 • Achieved #1 ranking in Trip Advisor and scored #15 in best destinations, nationwide, in Conde Naste • Strong business acumen and use it to identify key issues for the business and be able to apply HR knowledge to drive solutions • Enjoy developing and implementing solutions to business challenges, enjoy working with brilliant people, and able to build strong working relationships clients and teammates • Create department’s budget: salary and wages, other expenses • Control department’s labor & other expenses • Establish departmental standard operating procedures • Create hotel inspection processes and avenues that provide associate accountability and results • Provide avenues of growth for all levels of team • Provide work safety and guest relation training for department • Interview, reference check, process, new hires; termination; coaching and counseling of associates • Maintain department moral through positive role modeling, positive reinforcement, constructive feedback, and creating an environment of fun and respect • Task force and project experience facilitating openings, renovations, management transitions and turnarounds with a focus on aligning financial performance and service standards with brand image and ownership expectations.



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Assistant Director of Housekeeping

  • Oct 2003 - Apr 2006

  Seattle, WA Provide managerial support to all levels of operations; directly responsible for 100+ employees • Control department’s payroll, staffing, and scheduling requirements; responsible for meeting department goals set in the department's Smart Plan • Responsible for seamless operations from shift to shift • Improve training for proper work place safety, new hire training, and all personnel sensitivity awareness issues • Improve inventory and inventory tracking procedures in the… Show more Provide managerial support to all levels of operations; directly responsible for 100+ employees • Control department’s payroll, staffing, and scheduling requirements; responsible for meeting department goals set in the department's Smart Plan • Responsible for seamless operations from shift to shift • Improve training for proper work place safety, new hire training, and all personnel sensitivity awareness issues • Improve inventory and inventory tracking procedures in the department • Task force and project experience facilitating openings, renovations, management transitions and turnarounds with a focus on aligning financial performance and service standards with brand image and ownership expectations • Provide employee feedback at all levels in maintaining and achieving department standards • Direct departmental ad-hoc and special projects • Work with outside janitorial contractor in maintaining the standards and conditions of all public spaces • Direct interaction with Union representative – procedures, grievances, etc. Show less



Bellevue Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Supervisor

  • Feb 2003 - Oct 2003

  Started as Contract employee helping Director of Housekeeping to develop training manual for the department. Phased back into working full time. Assisted in daily operational duties from scheduling, inventory, rooms activity, laundry, training. Summary: • Provide feedback, supervision to housekeeping employees • Develop and implement department training program • Inspect all rooms of hotel and public areas



PCI

• Property Manager

  • Jun 2000 - Oct 2003

  Property Manager in Edmonds, WA. Managed 20 units, privately owned townhomes. Did everything from property upkeep to turning units over upon tenant departure. Collected monthly rent, worked with vendors to maintain certain things on property (e.g. fire extinguishers, roof cleaning, etc.), worked with credit check company to determine strength of applicants considering us as their choice of home.



Sheraton Seattle Hotel & Towers

• Assistant Director of Housekeeping

  • Sep 1993 - Jul 1998

  Assistant Director Housekeeping Department • Provided managerial support to all levels of operations; directly responsible for 100+ employees • Prepared Annual Staffing Guide, Operating Plan, Expense Budget, and Business and Capital Plans • Lead Total Quality Management teams to improve business processes and service quality • Responsible for meeting department goals set in the department's Operating Plan • Furnished job skills training to all levels of… Show more Assistant Director Housekeeping Department • Provided managerial support to all levels of operations; directly responsible for 100+ employees • Prepared Annual Staffing Guide, Operating Plan, Expense Budget, and Business and Capital Plans • Lead Total Quality Management teams to improve business processes and service quality • Responsible for meeting department goals set in the department's Operating Plan • Furnished job skills training to all levels of management and staff • Implemented training for proper work place safety and all personnel sensitivity awareness issues • Supervised operating supply inventories and purchasing; maintained vendor records and files • Developed management training for yearly management retreats (e.g. Developing a Business Plan, Communication Styles and Skills, etc.) • Created and implemented department's Internship Program Quality Assurance Manager 9/94 - 10/96 • Assisted Director and Assistant Director in all administrative and operational functions • Assisted in the preparation of the Annual Staffing Guide, Business and Operating Plan, and Expense Budget • Managed Printing and Stationary inventories and purchasing, and maintained records and files for respective vendors • Monitored departmental special projects, payroll, staffing and scheduling • Organized departmental meetings • Provided new hire and follow up training, work skills retraining, Total Quality Management task force training, and workplace safety training • Provided management support to all line staff shifts • Monitored and maintained quality assurance premium performer program through room inspections • Provided on-going, one-on-one feedback to all room attendants • Made personnel decisions involving hiring/terminations • Co-instructed in the Sheraton's English as a Second Language course (ESL) Show less