Global Digital Experiences Specialist

• Sep 2022 - Present

Global Digital Experiences Marketing Coordinator

• Apr 2021 - Sep 2022

Marketing Executive

• Nov 2019 - Jul 2020

• Creating and maintaining the overall positioning of the hotel within the Sydney market as a brand new built • Responsible in setting up all platforms for the opening of the hotel • Extensive content writing and creation for all marketing and promotional materials for the hotel as well as individual food and beverage outlets of the hotel • Constant monitoring and adhering to all brand guidelines i.e. ensuring all internal and external collaterals aligns to the overall branding of Crowne Plazas • Responsible for updating and hygiene, but not limited to social medias, websites, online booking agents

Digital Marketing Executive

• Jul 2019 - Oct 2019

• Responsible for all American Express offer set-ups in Australia and New Zealand • Experienced with using various platforms including Saleforce, Merchant force and Marketing Delivery Tools • Developed insightful post-offer reports for all merchants • Responsible for all American Express offer set-ups in Australia and New Zealand • Experienced with using various platforms including Saleforce, Merchant force and Marketing Delivery Tools • Developed insightful post-offer reports for all merchants

Marketing Executive

• Jul 2015 - Dec 2018

Project Coordinator: - Australia Seniors Expo 2018 - TVB Australia Carnival 2016-2018 - Miss Australia Chinese Pageant Grand Final 2016-2018 Project Assistant: - Miss Australia Chinese Pageant Grand Final 2015 - Sing My Song Australia Auditions 2015 Other duties: - Translation of materials from Chinese to English (and vice versa) - Coordination of marketing materials - Research and anlaysis - Administrative day-to-day duties - Assistance with content compiling and writing for monthly issued magazine - External liaison for marketing and promotions - Manage and monitor the smooth production of monthly issused magazine - Graphic design using Photoshop/Illustrator/InDesign for magazine, promotional material and poster designs - Organise and execute different scale events - e.g. press conferences, celebrity autograph sessions, etc.

Sales and Customer Service Representative

• Mar 2015 - May 2015

Data Cleansing

• Sep 2014 - Dec 2014

Contract role for FindLaw Australia - assisting with the cleansing of database - contacting stakeholders in regards to their listings on the website - successfully updated and verified 3000+ listings within contract period Contract role for FindLaw Australia - assisting with the cleansing of database - contacting stakeholders in regards to their listings on the website - successfully updated and verified 3000+ listings within contract period

Guest Service Agent

• Aug 2011 - Aug 2014

- Providing check-in and check-out services for guests staying within the hotel in a timely and friendly manner. - Assisting guests with their needs when travelling to and from the hotel to airport, local attractions, etc. - Providing services and information for guests for hotel facilities. - Providing check-in and check-out services for guests staying within the hotel in a timely and friendly manner. - Assisting guests with their needs when travelling to and from the hotel to airport, local attractions, etc. - Providing services and information for guests for hotel facilities.

Food and Beverage Attendant

• Nov 2009 - Nov 2011

- Catering for various events and functions from weddings to birthdays to annual dinners for both corporate and individual groups. - Catering for conferences: assisting conference groups with their needs and requests to hold and run corporate meetings. - Assisting the restaurant with breakfast/lunch/dinner by providing guests with the services which will enhance their dining experience - Delivering meals for in house guests in a timely and orderly manner, ensuring that the correct food is delivered within a specified time frame.

Marketing Intern

• Jul 2011 - Aug 2011

- Contacting various potential sponsors and organisations for assistance and promotion of Horizons Crossing Premiere (including radios, newspapers, local shopping centres, schools, etc) - Promoting a local student produced film, Horizons Crossing, to various individuals, groups and organisations. - Assist with the running of the Horizons Crossing Premiere. - Collaborating information and ideas in generating publicity for the movie premiere. - Contacting various potential sponsors and organisations for assistance and promotion of Horizons Crossing Premiere (including radios, newspapers, local shopping centres, schools, etc) - Promoting a local student produced film, Horizons Crossing, to various individuals, groups and organisations. - Assist with the running of the Horizons Crossing Premiere. - Collaborating information and ideas in generating publicity for the movie premiere.