Experience

Norse Atlantic Airways
• Norway
• Airlines and Aviation
• 400 - 500 Employee
• Commercial Manager, Inflight Product

  • Apr 2022 - Present


easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• • Aug 2020 - Apr 2022

  Responsible for developing profitable commercial relationships with easyJet’s corporate travel partnerships.Key Skills• B2B partner management • Commercial leadership• Contract negotiation• Proposition and product management• Markerting

• • Feb 2020 - Aug 2020

  •Responsible for Commercial Partnerships within easyJet’s ancillary revenue partnerships of Car Hire, Insurance and Airport Transport proposition.•Managed both the strategic and day to day commercial & marketing performance of the businesses•Lead the business to deliver a COVID-19 crisis centre project. Collaborating with cross functional teams and defined, implemented and managed end-to-end cross-functional processes to define customer welfare policies and anticipate the on-sale date of winter schedule Show less

• • May 2017 - Feb 2020

  •Day to day revenue management for Italian and German bases •Responsible for monitoring competitor developments within these bases; recommending and implementing actions where appropriate •Optimising load factors and yields across the entire Italian and German portfolio through thorough analysis and commercial awareness •Working closely with key stakeholders to deliver continuous improvements to the systems we use to consistently drive more revenue for the business Key Skills•Yield Management•Pricing Strategy•Competitor Analysis •Inventory Management•Customer and Market Analysis•Project Management •SQL Show less

• • Dec 2013 - May 2017

  •Lead day to day contact responsible for the account management of high volume easyJet partners through committed allotments •Managed the setup of new business, involved in new contract negotiations, payment and operational process•Established and developed relationships with key internal and external stakeholders•Worked closely with internal and external key stakeholders to simplify processes for the development of B2B allotments, bespoke groups and charter aircraft propositionsKey Skills• Customer relationship management • Stakeholder management • Complaint handling and resolving • Process improvement • Customer and shareholder value • Workload prioritisation Show less

• • Apr 2013 - Dec 2013

  •Managed a specialist team to execute against objectives and meet set deadlines •Responsible for auditing a set of sensitive data on internal investigations •Developed a detailed reports from the data recorded, paying strong attention to detail•Generated classifications for policy breached to allow for reporting •Reported areas of improvement for training and processes to minimise future risk•Used the reported data to suggest new ways to improve customer experience