Experience

LeMoyne-Owen College

• Higher Education
• 100 - 200 Employee

• Adjunct Professor

  • Jan 2023 - Present

  Business Adjunct Professor responsible for ensuring the relevant resources are available to students studying Business Business and Economic Development prepares today’s business students to be tomorrow’s business leaders in urban and local communities. Teaches a diverse population of traditional students, working adults, and returning students with a wide variety of backgrounds seeking to learn more about Business and Economics. Foster / Enhance professional writing and oral presentation in a business environment. Heavy emphasis is placed on the writing and oral presentation of business letters, memoranda, reports, and executive summaries. Provide Students with instruction and feedback on preparing for a presentation, content and use of visual aids and technology; effective delivery, handling of questions and criticisms. Assign students with group projects to help to improve their ability to interact within small groups. Require and Encourage students to: 1. Think creatively, critically, logically, and analytically using both quantitative and qualitative methods for problem solving; 2. Communicate effectively (listen, speak, read, and write) on formal and informal levels; 3. Attain motivational, personal management, interpersonal skills, professional development and research experience, as well as resourcefulness that will form the basis for a career and/or further educational experiences. Show less



St. Jude Children's Research Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lab Manager

  • Jul 2022 - Present

  Manages a team of both direct reports and indirect reports Collaborates with Private Investigators and clinical research staff to assess their needs and develop technical and maintenance processes to meet their necessities Utilizes lean principles to keep operational and capital budget requests under $137,321 yielding 9-15% cost savings for the department Review, negotiate and manage service contracts for Laboratory services equipment. Manage all aspects related to staffing and employee performance. Troubleshoot, identify, and analyze problems as they develop, research their cause(s), and propose solutions. In the absence of staff and during peak service times, clean, prepare and sterilize glassware, calibrate and repair pipettes, and prepare media, and deliver materials to research areas. Perform to meet the goals and objectives of the department and institution. Show less



City of Memphis

• United States
• Government Administration
• 700 & Above Employee

• Fleet Maintenance Coordinator- (Admin/ Management)

  • May 2021 - Jul 2022

  Monitor and Maintain over 450 fleet asset units estimated at about 90 Million Dollars for the City of Memphis (Solid Waste Division). Works under the direction of an assigned Administrator to coordinate, implement, and monitor the management and preventive maintenance program for the fleet of vehicles and related equipment. Oversees the establishment of preventive maintenance schedules for all vehicles and related equipment and maintains service records of repairs. Manages and monitors the vehicle repair and maintenance annual budget. Confers with management to obtain and/or provide information pertaining to vehicle availability, use, maintenance, repair, etc. as needed. Serves as a liaison to internal divisions and external agencies/vendors and monitors the efficiency and effectiveness of service delivery. Monitors and ensures compliance with federal (DOT/OSHA/TOSHA), state, and City policies and procedures as it relates to vehicle maintenance and safety. Establishes and performs safety training programs for division employees. Prepares bid specifications for vehicle and equipment purchases and verifies bid specification compliance upon delivery. Monitors for suspected vehicle abuse and prepares and submits reports as requested. Assists with the investigation of accidents involving departmental vehicles, and recommends and administers vehicle and equipment training. Attends and participates in professional fleet association meetings and seminars to remain current on new trends in equipment purchasing, maintenance, and repairs.Project lead on Implemented/built out new systems, reports, and processes within Samsara smart devices. Show less

• Senior Inventory Control- (Public Works)

  • Mar 2017 - May 2021

  Supervises and assigns duties and work schedules to employees; posts incoming items to stock cards from material received reports; computes average prices; posts " on order " items to stock cards from requisitions and purchase orders; assigns code numbers to new materials; removes code numbers on items scrapped or removed to inactive status.Dispatch Class A CDL driver to job sites as needed to deliver heavy equipment and assign driver daily duties. Assists in monitoring and reviewing contracts (WBE, SBE, MBE) and payments for proper documentation and authorization, as it pertains to invoices, Petty cash, and City Of Memphis Credit card. Operate with the given budget and analyze projects to forecast potential costs to perform such operations. Coordinate with vendors to negotiate contracts and build rapport between the City Of Memphis and its customers. Supervises taking of annual inventories; prepares machine tabulating cards, indicating the quantity, location, and description and description of new or reconditioned materials; checks inventory sheets from branch storerooms and assists in identifying questionable items; reports inventory or price corrections to tabulating department and notes corrections on stock records. Assists in proof-reading purchase requisitions; estimates the total cost of requisitions; checks purchase orders against purchase requisitions and calculates unit prices of all items on purchase orders.Compiles monthly fuel oil and lubricants reports; studies or researches projects on request; maintains a record of reels, drums, and other containers on deposit and posts information as received from the accounting department; maintains continuous review of stock cards for re-order and transfer of slow-moving items to inactive status. Work closely with management to coordinate daily routine for foremen and crews. Show less



ServiceMaster

• United States
• Construction

• Data Analytics Specialist- Quality Assurance

  • Dec 2015 - Mar 2017

  Quality Assurance / Key responsibilities in this role were performing root cause analysis on customer data and working with multiple business areas to identify opportunities for more effective, efficient, and customer-focused business practices. Responsibility for successfully implementing six sigma process improvement methodologies. Helping call center representatives operate at optimal efficiency. measure and gauge all activities of the call center.Responsible for making sure employees provide excellent customer service when they are speaking with customers. Makes sure call center employees to give accurate information in a courteous and professional manner. Help call center representatives use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals. Provide training, coaching, feedback, and assistance to call center representatives to make sure they understand new policies and procedures for quality. Focus on tracking and analyzing diverse data of call center operations. Identify the functioning of the call center in terms of efficacy and quality in order to increase call center performance. Call Center Analyst jobs involve creating and maintaining individual scorecards and organizational systems. Updating databases, analyzing seasonal trends, and tracking historical call volume. Provide qualitative analysis of productivity, trends, and service reports on excel report while also quantifying the data. Show less

• Commercial Customer Service Representative

  • May 2014 - Dec 2015

  Flexible work in a fast-paced and energetic call center, responding to incoming customer calls and helping them to resolve a variety of service and billing issues. Consolidated and apply payments to commercial invoices. Provided strong customer focus with the ability to maintain a positive professional demeanor even in the most challenging situations while bringing success to the ServiceMaster brand. Displaying confident and assertive strong analytical, critical thinking, and problem-solving skills.Exhibits excellent verbal and written communication and interpersonal skills as well as the ability to easily establish rapport and credibility with a wide range of potential customers. Receive and/or places telephone calls that are basic and routine to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution.Cultivated and maintained ongoing customer relationships. Use a computerized system for tracking, information gathering, and/or troubleshooting. Show less



Disney Store

• United States
• Retail
• 700 & Above Employee

• Guest/Customer Service Representative (Supervisor)

  • Mar 2013 - May 2014

  Provided presidential service to the guests by resolving complex problems concerning Disneystore.com. Submit and place orders for guests and authorize guests' payment information. Maintains consistent follow-up on the status of all prior orders. Review authorization on current and past orders to determine if the order was approved/denied. Assure guests that their order will be processed in a timely fashion by collaborating with other Cast Members and departments to process guest's orders. Update guest account within the database with most current information and assure guest of order expectations. I met and exceeded established booking conversion rates, average handling time guidelines, and other performance metrics associated with the position. Facilitate scheduling order delivery and pick-ups. Aid in communication between the guest, third party bank or Credit Card Company, vendors, warehouse, Disney Parks, and others as required meeting the guest's needs and expectations. Created magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Material Handler

  • Sep 2010 - Mar 2013

  increasing Freight transfer rate from 308 to 400+ per hour. Tracking and Recording the amount of hazardous material allocated to the plane each night. Assigning and delegating tasks to peers and ensuring that specific task is followed through. Receive materials into an organization and verify materials against invoices to ensure the accuracy of the delivery. Contact the vendor/ shipper when the shipment is inaccurate to rectify the discrepancy increasing Freight transfer rate from 308 to 400+ per hour. Tracking and Recording the amount of hazardous material allocated to the plane each night. Assigning and delegating tasks to peers and ensuring that specific task is followed through. Receive materials into an organization and verify materials against invoices to ensure the accuracy of the delivery. Contact the vendor/ shipper when the shipment is inaccurate to rectify the discrepancy



University of Tennessee-Health Science Center College of Medicine

• Higher Education
• 100 - 200 Employee

• Laboratory Technician

  • May 2009 - Aug 2010

  Extracting CD9 from smooth muscle cells. Assisting with flow cytometry and creating western cell blots. Responsible for washing cells in protein buffer and feeding. Cultivating cells, Recording/ entering data for laboratory reports, and the state of Tennessee data as well. Mixing solutions and chemicals. Conduct laboratory tests that aid in the detection, diagnosis, and treatment of disease. Collect samples of blood, tissue and urine, label them, and conduct simple tests on them. Sterilize instruments; prepare, stain, and label slides; and keep records of tests. Slides of body tissue for examination by clinical laboratory technologists and pathologists. Freeze tissue so that it can be cut into paper-thin slices. Show less