Experience

LocoMobi World Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • Oct 2019 - Present



Scheidt & Bachmann

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Field Services Engineer

  • Oct 2018 - Oct 2019

  Oversees installations, maintenance, and upkeep of TTC Presto Fare collection equipment in the Toronto area. ▪ Ensures operation of equipment by completing preventive maintenance requirements; troubleshooting malfunctions; following repair instructions; evaluating new equipment and techniques ▪ Maintains vehicle inventory, and warehouse inventory by maintaining equipment inventories on salesforce ▪ Communicates equipment status by completing required reports ▪ Provides onsite information to customer representatives also worked with Metrolinx Network team to resolved stubborn technical issues.



NCR Retail

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Engineer Representative II

  • Jun 2017 - Oct 2018

  Service electromechanical equipment such as Automated Tell Machines (ATMs) and Self-Checkout Systems within an assigned territory ▪ Oversees hardware maintenance, installation, network management, multivendor maintenance, and software support. ▪ Work on products such as peripherals, large system printers, plotters, enterprise level servers. ▪ Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). ▪ Conduct preventative measures to correct any and all technical problems before they happen. ▪ Capture customer information to facilitate invoicing ▪ Build great working relationships among colleagues and customers based on the Company’s Customer Service Level Agreements (SLAs). ▪ Respond to issues by either solving them, or by getting the proper associate, team member, or territory manager involve.



AXSO Global Ltd. (Government of Anguilla Commercial Registry)

• Senior System Engineer/System Administrator

  • Apr 2009 - Dec 2009

  ▪ On-site System Administrator and Technical Support for local and international users of the Registry’s system. ▪ Administered and maintained local infrastructure including network connectivity, e-mail access and shared network resources. ▪ Maintained an off-site and onsite backup schedule and provide maintenance to the server room infrastructure. ▪ Monitored and regulated (Electrical system) UPS load balancing for the entire building included Server room. ▪ Performed hardware and software repairs, created procedures for routine operation and equipment warranty replacement database. ▪ Assisted in specifying and ordering equipment to be used in their operations. ▪ Managed Network hardware comprising Dell application servers, switches, and storage devices ▪ Assisted in specifying and ordering equipment to be used in the Registry’s operations.



Senior System Engineer/System Administrator

• Jamaica

• Senior Customer Service Representative

  • Jun 1997 - Mar 2009

  Maintained and deployed large-scale computer systems for major clients in Banking, Telecommunications, Government, Manufacturing, and other industries. ▪ Maintained a high SLA for end-users through a quick resolution to network and computer issues. ▪ Installed and repaired desktops and laptops. ▪ Supported Hitachi, Dell, and EMC SAN products. ▪ Installed and repaired Dell, Sun, HP, and Fujitsu servers. ▪ Installed and repaired Fujitsu ABM/ATM Machines Island wide. ▪ Worked closely with logistic for customer installation and orders.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Services Engineer

  • Jan 1997 - Jan 2009

  Maintained and deployed large-scale computer systems for major clients in Banking, Telecommunications, Government, Manufacturing and other Industries. Maintained a high SLA for end users through quick resolution to network and computer issues. Installed and repaired desktops and laptop. Supported Hitachi, Dell, and EMC SAN products. Installed and repaired Dell, Sun, HP and Fujitsu servers. Installed and repaired Fujitsu ABM/ATM Machines Island wide. Worked closely with logistic for customer installation and orders.



Management Control Systems Limited (MC Systems)

• Jamaica
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Engineer

  • Sep 1992 - Sep 1997

  Management Control Systems Limited, Jamaica Provided Technical support to Customers. Repairing of standalone PCs Terminals, Printers, Plotter and UPS devices. Installed structural cabling system. Management Control Systems Limited, Jamaica Provided Technical support to Customers. Repairing of standalone PCs Terminals, Printers, Plotter and UPS devices. Installed structural cabling system.