Sharna Williams
Solution Analyst at Ausconnex- Claim this Profile
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Experience
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Ausconnex
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Australia
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Utilities
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1 - 100 Employee
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Solution Analyst
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Oct 2022 - Present
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Project Coordinator
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Jul 2020 - Oct 2022
- Providing support to the delivery team, including: + Commencing and closing out projects + Development of project documentation + Billing and debtor management + Resolving technical, operational, and financial problems- Managing accounts payable and accounts receivable processes- Publishing reports relating to operational performance, enabling initiatives and other business performance measures- Preparing monthly revenue and expense accruals- Managing the procurement process for goods and services- Developing the business' Microsoft Dynamics 365 CRM instance through custom applications and solutions- Creating custom Power BI reports from various data sources- Documenting business processes and publishing work instructions- Facilitating training sessions for relevant stakeholders- Owning the new starter on-boarding process- Providing IT support for the business as required Show less
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NTT Ltd.
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Project Administrator
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Nov 2018 - Jul 2020
- Project Managing various network delivery projects simultaneously.- Maintaining multiple large Microsoft Excel spreadsheets for tracking project progress.- Generating and placing orders to various service providers such as Telstra, Optus, Vocus, and AAPT.- Monitoring and tracking project progress to ensure adherence to timelines and deadlines.- Identifying and managing risks and mitigating their impact on the project delivery by escalating appropriately when necessary.- Building strong relationships with internal and external stakeholders.- Liaising with internal pricing team and NTT ICT affiliates to generate and manage client contracts.- Providing general administrative support within the team when required. Show less
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Bid Administrator
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Nov 2017 - Nov 2018
- Assisted in preparing bid/tender reports for business units.- Coordinated the bid process to ensure that accurate content was prepared, and that agreed timeframes were met.- Ensured that the bid/tender response document was compliant with the customer's formatting and response requirements.- Project managed the bid/tender process, ensuring correct documentation was gathered and submitted within the required timeframe.- Regularly updated the team's library of response content for bids/tenders.- Liaised with stakeholders to ensure the bid/tender response information was compiled from the appropriate knowledge expert. Show less
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Education
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Western Sydney University
Bachelor of Information and Communications Technology, Information Technology