Sharna Smart

Customer Service Advisor at Hood Group Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Canterbury, England, United Kingdom, UK

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Bio

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Ryan Gibbons

Sharna is an outstanding Student Ambassador, always happy to get any job done and help any guest that came her way. She is polite and friendly in person at our Open Days or over the phone during our call campaigns.

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Credentials

  • Safeguarding Awareness Training
    The Bridge Renewal Trust
    Jun, 2022
    - Nov, 2024
  • Safeguarding Against Radicalisation - The Prevent Duty
    The CPD Certification Service
    Dec, 2021
    - Nov, 2024
  • Safeguarding children - level 1
    The CPD Certification Service
    Nov, 2021
    - Nov, 2024
  • International Computer Drivers License (ICDL,)
    ICDL Europe
    Mar, 2017
    - Nov, 2024

Experience

  • Hood Group Ltd.
    • United Kingdom
    • Insurance
    • 100 - 200 Employee
    • Customer Service Advisor
      • Jun 2023 - Present

  • Haringey Circle
    • London, England, United Kingdom
    • Haringey Circle Project Officer
      • Jun 2022 - Jun 2023

      my role requires me to manage the requests for Circle services and rostering staff / contractors. To use the CRM system for recording details of members, rostering for the home help, handyperson and gardening services and invoicing members for membership fees and services. To deal with all telephone enquiries and respond to all email requests for membership, services, and other communications. my role requires me to manage the requests for Circle services and rostering staff / contractors. To use the CRM system for recording details of members, rostering for the home help, handyperson and gardening services and invoicing members for membership fees and services. To deal with all telephone enquiries and respond to all email requests for membership, services, and other communications.

  • ELOP~LGBT Mental Health & Wellbeing Charity
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Social Media Assistant and support group worker
      • Mar 2022 - Jun 2022

      I Ran the social media for the Tower Hamlets LGBT+ Forum! this job included creating posts using Canva, scheduling posts and looking at our contents engagement figures in terms of how large of an audience the posts were reaching. I Ran the social media for the Tower Hamlets LGBT+ Forum! this job included creating posts using Canva, scheduling posts and looking at our contents engagement figures in terms of how large of an audience the posts were reaching.

  • Canterbury Christ Church University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • SCE ambassador
      • Oct 2021 - Jun 2022

  • Fenwick
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Retail Assistant
      • Sep 2021 - Mar 2022

  • Daley's coffee house
    • Southend-on-Sea, England, United Kingdom
    • Food Preparation Kitchen Aide & Waitress
      • Feb 2018 - Sep 2019

  • Olympus IMS
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 200 - 300 Employee
    • Technical Advisor
      • Nov 2016 - Dec 2016

      My first experience in a work environment was as a technical advisor, which allowed me to develop my skills in a variety of ways through different challenging situations. This consisted of learning how to appropriately engage and approach customers, being able to help fulfil the customers’ needs in different circumstances, and to discover my abilities to work in a team. My first experience in a work environment was as a technical advisor, which allowed me to develop my skills in a variety of ways through different challenging situations. This consisted of learning how to appropriately engage and approach customers, being able to help fulfil the customers’ needs in different circumstances, and to discover my abilities to work in a team.

Education

  • Canterbury Christ Church University
    Politics, Public Policy Analysis
    2019 - 2022
  • The King Edmund School
    A- Level, Sociology, History, Media studies
    2017 - 2019

Community

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