Chief Executive Officer

• Feb 2018 - Present

Senior Proposal Development Manager

• Nov 2015 - Present

Spearheads the management and coordination of business assistance in the following areas: getting businesses certified with various government agencies; contract and proposal writing for government bids; conduct government training courses; post-bid certification maintenance, license and compliance related documents for the local, state and federal agencies.  Managed the contract sourcing process by searching various government websites (local, state & federal) to match clients with the… Show more Spearheads the management and coordination of business assistance in the following areas: getting businesses certified with various government agencies; contract and proposal writing for government bids; conduct government training courses; post-bid certification maintenance, license and compliance related documents for the local, state and federal agencies.  Managed the contract sourcing process by searching various government websites (local, state & federal) to match clients with the government bid request for the product or service that the business owner provides.  Implementation and rollout various training programs ranging from: Bid Proposal - Verbal Presentation training; Government Contract 101 training; Proposal Writing Training and Bid negotiation training.  Executed bid proposal writing for various businesses to acquire government contracts (small to large companies). Some of these businesses were: Architects, Engineers, Surveyors, Mappers, Construction, Manufacturers and Attorney/Legal.  Assisted clients in acquiring various government certifications ranging from (Small Business Enterprise Certification, Women-Owned Business Certification, Disabled Veteran Business Enterprise Certification, Minority-Owned Business Certification, HUBZONE Program Certification, 8(a) Federal Government Certification, Consultants’ Competitive Negotiation Act (CCNA) Pre-qual. Certification)  Managed post-bid certification maintenance, license and compliance related documents for the local, state and federal agencies.  Responsible for the operations, marketing, strategy, financing, creation of company culture, human resources, hiring, firing, compliance with safety regulations, sales and Public Relations of the company.  Managed a team of 5 individuals which consisted of (1) Acquisition Manager, (2) Acquisition Agents, (1) Office Manager and (1) Finance Manager.

Sales, Proposal & Markerting Manager

• Nov 2016 - May 2018

Spearheaded 80% of the firms marketing and community outreach efforts to include team formation of various construction projects as well as write proposals for the company to seek various marketing and public relations contracts. Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Managed a team of 7 individuals to include: (2) Marketing Associates, (1) Public Relations… Show more Spearheaded 80% of the firms marketing and community outreach efforts to include team formation of various construction projects as well as write proposals for the company to seek various marketing and public relations contracts. Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Managed a team of 7 individuals to include: (2) Marketing Associates, (1) Public Relations Manager, (1) Digital Manager, (1) Graphic Designer, (1) Office Manager and (1) Public Relations Associate. Evaluate the financial aspects of service development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections. Complete proposal writing from content development and configuration to preparing the team for oral presentations upon shortlisted. Conduct and manage team formations for several different developers including the acquisition of sub-contractors for S/M/WBE participation management and outreach. Interview sub-contractors and prospective vendors to identify. Coordinate and manage pre-proposal meetings for various government clients. Manage Grassroots Community outreach including street team promotions; faith-based outreach; nonprofit/civic group partnership engagement, townhall meetings, conferences and seminars. Provides leadership in risk evaluation, subcontractors’ contract and Change Order negotiations. Establish an effective Close-out Plan early in each construction clients’ project which includes the early collection, review and packaging of Contract close-out documents. Ensure that all subcontracts have proper Certificates of Insurance and Bonds on file prior to commencement of work by any subcontractor. Manages the document control processes for all addenda, ASI’s and Drawing Revisions, to include Permit Management. Show less Spearheaded 80% of the firms marketing and community outreach efforts to include team formation of various construction projects as well as write proposals for the company to seek various marketing and public relations contracts. Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Managed a team of 7 individuals to include: (2) Marketing Associates, (1) Public Relations… Show more Spearheaded 80% of the firms marketing and community outreach efforts to include team formation of various construction projects as well as write proposals for the company to seek various marketing and public relations contracts. Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Managed a team of 7 individuals to include: (2) Marketing Associates, (1) Public Relations Manager, (1) Digital Manager, (1) Graphic Designer, (1) Office Manager and (1) Public Relations Associate. Evaluate the financial aspects of service development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections. Complete proposal writing from content development and configuration to preparing the team for oral presentations upon shortlisted. Conduct and manage team formations for several different developers including the acquisition of sub-contractors for S/M/WBE participation management and outreach. Interview sub-contractors and prospective vendors to identify. Coordinate and manage pre-proposal meetings for various government clients. Manage Grassroots Community outreach including street team promotions; faith-based outreach; nonprofit/civic group partnership engagement, townhall meetings, conferences and seminars. Provides leadership in risk evaluation, subcontractors’ contract and Change Order negotiations. Establish an effective Close-out Plan early in each construction clients’ project which includes the early collection, review and packaging of Contract close-out documents. Ensure that all subcontracts have proper Certificates of Insurance and Bonds on file prior to commencement of work by any subcontractor. Manages the document control processes for all addenda, ASI’s and Drawing Revisions, to include Permit Management. Show less

Contract Specialist (IT Dept) - Contract Officer

• Sep 2011 - Oct 2016

Perform administrative duties such as reviewing contracts on the City’s behalf, negotiating and closing deals and ensuring that vendors adhere to contractual obligations.  Oversee and managed the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, software licenses, supplies or services for the I.T. department.  Negotiated with suppliers to draw up procurement contracts: Negotiates, administers, extends, terminates, and renegotiates… Show more Perform administrative duties such as reviewing contracts on the City’s behalf, negotiating and closing deals and ensuring that vendors adhere to contractual obligations.  Oversee and managed the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, software licenses, supplies or services for the I.T. department.  Negotiated with suppliers to draw up procurement contracts: Negotiates, administers, extends, terminates, and renegotiates contracts.  Formulates and coordinates procurement proposals  Directs and coordinates activities of workers engaged in formulating bid proposals.  Formulate bid request packages, in line with the City’s rules and regulations.  Conducted various pre-proposal meeting or conferences for Information Technology related bids.  Conducted and facilitated various community outreach events for the City’s procurement department,  Evaluates or monitors contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations.  Approves or rejects requests for deviations from contract specifications and delivery schedules.  Analyzes price proposals, financial reports, and other data to determine reasonableness of prices.  Serve as liaison officer to ensure fulfillment of obligations by contractors for the Information Technology Department. Show less Perform administrative duties such as reviewing contracts on the City’s behalf, negotiating and closing deals and ensuring that vendors adhere to contractual obligations.  Oversee and managed the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, software licenses, supplies or services for the I.T. department.  Negotiated with suppliers to draw up procurement contracts: Negotiates, administers, extends, terminates, and renegotiates… Show more Perform administrative duties such as reviewing contracts on the City’s behalf, negotiating and closing deals and ensuring that vendors adhere to contractual obligations.  Oversee and managed the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, software licenses, supplies or services for the I.T. department.  Negotiated with suppliers to draw up procurement contracts: Negotiates, administers, extends, terminates, and renegotiates contracts.  Formulates and coordinates procurement proposals  Directs and coordinates activities of workers engaged in formulating bid proposals.  Formulate bid request packages, in line with the City’s rules and regulations.  Conducted various pre-proposal meeting or conferences for Information Technology related bids.  Conducted and facilitated various community outreach events for the City’s procurement department,  Evaluates or monitors contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations.  Approves or rejects requests for deviations from contract specifications and delivery schedules.  Analyzes price proposals, financial reports, and other data to determine reasonableness of prices.  Serve as liaison officer to ensure fulfillment of obligations by contractors for the Information Technology Department. Show less

Registration Manager

• Jan 2008 - Aug 2011

Assisted in the management of the entire Registration Department which held a team of 50 Registration Clerks.  Assisted in the creation, revision, and implementation of operating instructions, policies, and job descriptions to maintain consistent quality.  Train & Supervise all newly hired Registration Clerks on company policy and procedures, system training as well as customer service, based on company standards/objective.  Organized chronologically and alphabetically each… Show more Assisted in the management of the entire Registration Department which held a team of 50 Registration Clerks.  Assisted in the creation, revision, and implementation of operating instructions, policies, and job descriptions to maintain consistent quality.  Train & Supervise all newly hired Registration Clerks on company policy and procedures, system training as well as customer service, based on company standards/objective.  Organized chronologically and alphabetically each patient’s file for easy access and storage as well as conducting meeting and minutes taking. Show less Assisted in the management of the entire Registration Department which held a team of 50 Registration Clerks.  Assisted in the creation, revision, and implementation of operating instructions, policies, and job descriptions to maintain consistent quality.  Train & Supervise all newly hired Registration Clerks on company policy and procedures, system training as well as customer service, based on company standards/objective.  Organized chronologically and alphabetically each… Show more Assisted in the management of the entire Registration Department which held a team of 50 Registration Clerks.  Assisted in the creation, revision, and implementation of operating instructions, policies, and job descriptions to maintain consistent quality.  Train & Supervise all newly hired Registration Clerks on company policy and procedures, system training as well as customer service, based on company standards/objective.  Organized chronologically and alphabetically each patient’s file for easy access and storage as well as conducting meeting and minutes taking. Show less

Customer Service Manager

• Jan 2006 - Jan 2008

Responsible for Improving the customer service experience, create engaged customers and facilitate organic growth  Scheduled regular staff training/meetings to enhance product knowledge, improving customer service by ensuring that proper call procedures are followed, that confidentiality of customer information is maintained by maintaining reports of section performance indicators.  Verified customer service results by measuring skills in use of scripts, product knowledge, sales and… Show more Responsible for Improving the customer service experience, create engaged customers and facilitate organic growth  Scheduled regular staff training/meetings to enhance product knowledge, improving customer service by ensuring that proper call procedures are followed, that confidentiality of customer information is maintained by maintaining reports of section performance indicators.  Verified customer service results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call and provided feedback to representatives by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions Show less Responsible for Improving the customer service experience, create engaged customers and facilitate organic growth  Scheduled regular staff training/meetings to enhance product knowledge, improving customer service by ensuring that proper call procedures are followed, that confidentiality of customer information is maintained by maintaining reports of section performance indicators.  Verified customer service results by measuring skills in use of scripts, product knowledge, sales and… Show more Responsible for Improving the customer service experience, create engaged customers and facilitate organic growth  Scheduled regular staff training/meetings to enhance product knowledge, improving customer service by ensuring that proper call procedures are followed, that confidentiality of customer information is maintained by maintaining reports of section performance indicators.  Verified customer service results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call and provided feedback to representatives by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions Show less