Sharmistha Rai
Growth Product Manager at OpenLearning Limited (ASX:OLL)- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Spanish Limited working proficiency
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Nepali Native or bilingual proficiency
Topline Score
Bio
Federico Álvarez
We are lucky to have Sharmi on our team, she's awesome! Sharmi has strong Product Management skills in relationship building, stakeholder management, planning, user research, and much more. She has deep product design knowledge and an immense ability to put the user in the center of everything, which is key when it comes to considering aspects like accessibility. In the last few quarters, Sharmi managed to plan and execute several experiments across multiple countries and then coming up with really valuable insights that unlocked our team planning for Q4. She also has technical skills which give her the freedom to understand pieces of the code and come up with great analysis on her own using SQL or other analytics tools. On top of that, Sharmi is a dedicated, passionate, humble, and fun person.
Neri Méndez Martínez
Sharmi is a great colleague and team member, always willing to help and participate in continues improvement plans. She is a valuable analyst, proven by the projects developed in Booking, she is a great communicator and very organized analyst, she is also very responsible and detail-oriented, qualities that make her stand out. She makes sure that everyone is on the same page and focused on the main goal. The collaboration was very smooth and her assistance definitely made a huge impact on our success.
Federico Álvarez
We are lucky to have Sharmi on our team, she's awesome! Sharmi has strong Product Management skills in relationship building, stakeholder management, planning, user research, and much more. She has deep product design knowledge and an immense ability to put the user in the center of everything, which is key when it comes to considering aspects like accessibility. In the last few quarters, Sharmi managed to plan and execute several experiments across multiple countries and then coming up with really valuable insights that unlocked our team planning for Q4. She also has technical skills which give her the freedom to understand pieces of the code and come up with great analysis on her own using SQL or other analytics tools. On top of that, Sharmi is a dedicated, passionate, humble, and fun person.
Neri Méndez Martínez
Sharmi is a great colleague and team member, always willing to help and participate in continues improvement plans. She is a valuable analyst, proven by the projects developed in Booking, she is a great communicator and very organized analyst, she is also very responsible and detail-oriented, qualities that make her stand out. She makes sure that everyone is on the same page and focused on the main goal. The collaboration was very smooth and her assistance definitely made a huge impact on our success.
Federico Álvarez
We are lucky to have Sharmi on our team, she's awesome! Sharmi has strong Product Management skills in relationship building, stakeholder management, planning, user research, and much more. She has deep product design knowledge and an immense ability to put the user in the center of everything, which is key when it comes to considering aspects like accessibility. In the last few quarters, Sharmi managed to plan and execute several experiments across multiple countries and then coming up with really valuable insights that unlocked our team planning for Q4. She also has technical skills which give her the freedom to understand pieces of the code and come up with great analysis on her own using SQL or other analytics tools. On top of that, Sharmi is a dedicated, passionate, humble, and fun person.
Neri Méndez Martínez
Sharmi is a great colleague and team member, always willing to help and participate in continues improvement plans. She is a valuable analyst, proven by the projects developed in Booking, she is a great communicator and very organized analyst, she is also very responsible and detail-oriented, qualities that make her stand out. She makes sure that everyone is on the same page and focused on the main goal. The collaboration was very smooth and her assistance definitely made a huge impact on our success.
Federico Álvarez
We are lucky to have Sharmi on our team, she's awesome! Sharmi has strong Product Management skills in relationship building, stakeholder management, planning, user research, and much more. She has deep product design knowledge and an immense ability to put the user in the center of everything, which is key when it comes to considering aspects like accessibility. In the last few quarters, Sharmi managed to plan and execute several experiments across multiple countries and then coming up with really valuable insights that unlocked our team planning for Q4. She also has technical skills which give her the freedom to understand pieces of the code and come up with great analysis on her own using SQL or other analytics tools. On top of that, Sharmi is a dedicated, passionate, humble, and fun person.
Neri Méndez Martínez
Sharmi is a great colleague and team member, always willing to help and participate in continues improvement plans. She is a valuable analyst, proven by the projects developed in Booking, she is a great communicator and very organized analyst, she is also very responsible and detail-oriented, qualities that make her stand out. She makes sure that everyone is on the same page and focused on the main goal. The collaboration was very smooth and her assistance definitely made a huge impact on our success.
Credentials
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Growth Product Manager Nanodegree
UdacityJan, 2022- Sep, 2024 -
Product-Led Growth Fundamentals
ProductLedNov, 2021- Sep, 2024 -
User Onboarding 101
AppcuesNov, 2021- Sep, 2024 -
Becoming a Product Manager
LinkedInSep, 2021- Sep, 2024 -
Human Computer Interaction
The Interaction Design FoundationSep, 2019- Sep, 2024 -
Membership Certificate
The Interaction Design FoundationJul, 2019- Sep, 2024 -
Become a UX Designer by Brendan Bolton-Klinger
UdemyFeb, 2018- Sep, 2024 -
User Experience Design Fundamentals by Joe Natoli
UdemyJan, 2018- Sep, 2024 -
Fullstack Web Development Certificate
BlocOct, 2016- Sep, 2024
Experience
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OpenLearning Limited (ASX:OLL)
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Australia
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E-Learning Providers
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1 - 100 Employee
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Growth Product Manager
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Nov 2021 - Present
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Change.org
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United States
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Software Development
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100 - 200 Employee
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Product Manager
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Jan 2020 - Oct 2021
Growing, localising, and optimising the petition creation experience across emerging markets. Growing, localising, and optimising the petition creation experience across emerging markets.
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Self-Employed
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Real Estate
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1 - 100 Employee
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Product Designer
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Jan 2018 - Dec 2019
- Built products that have a social-impact or sustainable travel focus - Conducted quantitative and qualitative user-centered research to determine pain points- Designed low and high-fidelity wire-frames and prototypes- Created user interfaces for web and apps using tools such as Sketch, Figma and Adobe Illustrator- Analyzed user reviews and metrics to generate insights and hypotheses in order to iterate on the design - Built products that have a social-impact or sustainable travel focus - Conducted quantitative and qualitative user-centered research to determine pain points- Designed low and high-fidelity wire-frames and prototypes- Created user interfaces for web and apps using tools such as Sketch, Figma and Adobe Illustrator- Analyzed user reviews and metrics to generate insights and hypotheses in order to iterate on the design
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Product Designer (in transition)
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Aug 2018 - Aug 2019
- Built a 𝗞𝗻𝗼𝘄 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿(𝗞𝗬𝗖) 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 that screens over 𝟮𝟴 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 accommodation listings - Owned the entire product design cycle for an 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗳𝗿𝗮𝘂𝗱 𝗱𝗲𝘁𝗲𝗰𝘁𝗶𝗼𝗻 𝘁𝗼𝗼𝗹 that helped analysts identify fraud patterns 𝟱𝗫 𝗳𝗮𝘀𝘁𝗲𝗿.- Designed and implemented extensive 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗯𝗮𝘀𝗲𝘀 𝗮𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗹𝗲 𝘁𝗼 𝗼𝘃𝗲𝗿 𝟭𝟳,𝟬𝟬𝟬 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 on Wordpress and Confluence
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Business Integrity Analyst
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Jul 2018 - Aug 2019
- Implemented the process to identify and investigate 𝗮𝗻𝗶𝗺𝗮𝗹 𝘄𝗲𝗹𝗳𝗮𝗿𝗲 𝗮𝗯𝘂𝘀𝗲 𝗳𝗹𝗮𝗴𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝟮𝟴 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗰𝗰𝗼𝗺𝗺𝗼𝗱𝗮𝘁𝗶𝗼𝗻 𝗹𝗶𝘀𝘁𝗶𝗻𝗴𝘀 𝘄𝗼𝗿𝗹𝗱-𝘄𝗶𝗱𝗲- Built frameworks to tackle topics within the team's scope (international regulations such as Sanctions screening, KYC, Animal welfare)- Ran projects as topic-lead (i.e: animal welfare, operational efficiency)- Queried large data sets using SQL (hue/ MySql) to analyse and identify patterns of fraud, money laundering, and animal welfare abuses
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Junior Fraud Analyst
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Jan 2018 - Jul 2018
- Analyzed large sets of data to determine outcome of escalated issues - Handled and reported fraud and partner behavior cases from start to finish- Communicated and involved relevant internal and external stakeholders- Revised current procedures in partner behavior and fraud teams- Improved Information Architecture of internal resources- On-boarding new hires
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Saylor Academy
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United States
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E-Learning Providers
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1 - 100 Employee
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Junior Web Developer and Product Designer
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Oct 2016 - Dec 2017
- 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗮𝗿𝗼𝘂𝗻𝗱 𝟴𝟱% 𝗶𝗻 𝗱𝗿𝗼𝗽-𝗼𝗳𝗳 𝗿𝗮𝘁𝗲 from the course page by running user research, aligning with stakeholders and implementing front and back-end changes- Led UX research projects using quantitative and qualitative research methods - Created wireframes and designed mockups in Sketch- Improved brand consistency through research, design and copywriting- Shipped production code (HTML/CSS/PHP) - Implemented Front and Back-End changes to the platforms (Moodle and Wordpress) based on data - Identified problems and formulated alternative solutions- Collaborated with other arms of product development team
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Customer Service Executive
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Jul 2015 - Jan 2016
- Answered any incoming questions from customers (system, reservations, etc.);- Managed customer complaints regarding overbooking and hotel amenities/services in a professional manner, resolving the problem through the most effective means possible;- Managed relationships with hotels by providing high levels of customer service and account management support;- Provided guidance to hotels in utilizing and optimizing our systems; - Answered any incoming questions from customers (system, reservations, etc.);- Managed customer complaints regarding overbooking and hotel amenities/services in a professional manner, resolving the problem through the most effective means possible;- Managed relationships with hotels by providing high levels of customer service and account management support;- Provided guidance to hotels in utilizing and optimizing our systems;
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Rev.com
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China
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Technology, Information and Internet
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Captions Writer
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Mar 2015 - Nov 2015
- Provided captions in English for educational videos in a timely manner- Synchronized captions to videos using online software - Provided captions in English for educational videos in a timely manner- Synchronized captions to videos using online software
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English Language Teacher
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Jun 2013 - Nov 2014
- Engaged students (children and adults of varying levels) in conversational English- Prepared adult students to work and find employment in the tourism and hospitality industry- Drafted examinations for students and providing monthly feedback to students and their guardians- Assumed all duties promptly and in accordance with school rules and ethos - Engaged students (children and adults of varying levels) in conversational English- Prepared adult students to work and find employment in the tourism and hospitality industry- Drafted examinations for students and providing monthly feedback to students and their guardians- Assumed all duties promptly and in accordance with school rules and ethos
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STREETS International
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Vietnam
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Non-profit Organizations
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1 - 100 Employee
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Assistant Events Coordinator
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Feb 2014 - Oct 2014
- Assisted in the organization of company events and advertising- Updated and maintained the database of sponsors, partners, participants, donations and invoices- Liaised with other departments on deadlines, and other logistical planning- Proofread and drafted documents used for events - Assisted in the organization of company events and advertising- Updated and maintained the database of sponsors, partners, participants, donations and invoices- Liaised with other departments on deadlines, and other logistical planning- Proofread and drafted documents used for events
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Healthy Home Company
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United States
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Research Data Analyst
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Feb 2014 - Jul 2014
- Researched ingredients in organic products in accordance with the company's protocol- Created a comprehensive database of all ingredients- Proofread labels, brochures, websites and general marketing material - Researched ingredients in organic products in accordance with the company's protocol- Created a comprehensive database of all ingredients- Proofread labels, brochures, websites and general marketing material
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The Montessori School of Chevy Chase
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Education Administration Programs
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1 - 100 Employee
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Teaching Assistant
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Aug 2011 - May 2013
- Facilitated the learning process by addressing children's individual needs (2 to 6 year olds)- Promoted French language in the French immersive program - Nurtured children's emotional and intellectual development and self-actualization.- Prepared and maintained the classroom environment and curriculum according to the Montessoriteaching method - Facilitated the learning process by addressing children's individual needs (2 to 6 year olds)- Promoted French language in the French immersive program - Nurtured children's emotional and intellectual development and self-actualization.- Prepared and maintained the classroom environment and curriculum according to the Montessoriteaching method
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Himalayan Fusion
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United States
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Restaurants
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Restaurant Manager
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2006 - 2011
- Lead staff to continually provide excellent customer service in a large (100 seats), fast-paced environment- Liaised with customers, employees, suppliers, licensing authorities and sales representatives.- Recruited, trained and supervised staff- Ensured compliance with licensing, hygiene and health and safety legislation/guidelines- Promoted and marketed the business- Ensured management and reporting of the restaurant’s finances- Supervised and managed restaurant inventory
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Zen Travels
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Airlines and Aviation
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Travel Writer
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May 2010 - Sep 2010
- Researched and wrote reviews identifying unique businesses in various neighborhoods in and around Kathmandu valley - Researched and wrote reviews identifying unique businesses in various neighborhoods in and around Kathmandu valley
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Grant Writer
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May 2010 - Sep 2010
- Wrote proposals and researched potential donors- Translated marketing and informational documents into French - Wrote proposals and researched potential donors- Translated marketing and informational documents into French
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Education
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2005 - 2009
McGill University
Bachelor of Arts (B.A.), International Development and Hispanic Studies -
2016 - 2016
Bloc
Fullstack, Web Development -
2010 - 2010
International Teacher Training Organization (ITTO)
TEFL/ TESOL Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor -
2019 -
The Interaction Design Foundation
Industry-trusted Course Certificates, UX Design
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