Experience

Prisons and Probation Ombudsman

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Operational Learning and Impact Officer

  • Nov 2022 - Present

  - Use knowledge of PPO findings and recommendations to draft papers, briefings and correspondence. - Liaise with investigation teams and the ombudsman about any rejected recommendations. - Monitor the issue, acceptance and implementation of national policy recommendations. - Assist colleagues in identifying trends in findings from investigations and determining how best to share learning effectively with services in remit. - Monitor responses to thematic learning from services in remit and identify areas that require attention/action - Build relationships with external stakeholders to ensure our learning is disseminated quickly and effectively and that recommendations are implemented. Show less



Her Majesty's Prison and Probation Service (HMPPS)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Prison Offender Manager

  • Sep 2022 - Nov 2022

• Senior Case Administrator

  • Jan 2022 - Nov 2022

  Promoted to senior case administrator, leading in sentence calculations and predominantly focusing on preventing releases in error. Achieved 100% in the basic sentence calculation assessments and 98% in the advanced sentence calculation assessments. Responsible for disseminating information received from the Chief Operating Officer Prisons as well as implementing changes such as the Acquisitive Crime Project and expectations of the department. Assisting the Hub Manager with matters relating to Public Protection and safeguarding victims. Provide support to colleagues and prisoners. Show less

• Case Administrator

  • Apr 2021 - Jan 2022

  Responsible for processing releases (conditional release date/Home Detention Curfew) and creating licenses for prisoners ensuring additional license conditions are legally enforceable. Complete transfer checks and ensure release dates have been calculated correctly. Processing paperwork for prisoners who have reached their Release on Temporary License Eligibility Date. Researched policy frameworks and the correct procedures to ensure department compliancy and created step by step guides for colleagues to use. Assisted prisoners with filling out forms related to release. Show less



Sinclairslaw

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Receptionist/Administration Assistant

  • Feb 2019 - Dec 2019

  I was responsible for the smooth running of the office, managing office supplies and answering telephone calls. My administration duties included: sending out all post and DX, photocopying, scanning, archiving, dead filing and occasionally putting court bundles together.

• Legal Assistant

  • Oct 2018 - Feb 2019

  Due to the expansion of the firm, I amalgamated the wills and deeds from all offices into one storage area and uploaded them all on to the certainty website whilst liaising with members of the law society

• Legal Secretary

  • Jul 2018 - Oct 2018


Waitrose & Partners
• United Kingdom
• Retail
• 700 & Above Employee
• Customer Service

  • Jun 2017 - Mar 2019
• Intern

  • Jun 2017 - Aug 2017

  Shadowed solicitors and barristers on their daily work Aided in research for cases Attended consultations with clients Filing Shadowed solicitors and barristers on their daily work Aided in research for cases Attended consultations with clients Filing


House of Fraser
• United Kingdom
• Retail
• 700 & Above Employee
• Sales Advisor

  • Mar 2015 - Mar 2017