Shafali Sharma
RPA Developer/Operations Analyst, Process Excellence at RBC Wealth Management- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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French Elementary proficiency
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Punjabi Limited working proficiency
Topline Score
Bio
Gulzar Saini
I've worked for Shafali for almost 9 months and in those months, I've seen her quickly take on new responsibilities. By inheriting tasks like resolving technical issues of the customer through calls and emails, both of which extend beyond the scope of our team. Shafali is as great a person as she was an e-commerce specialist, and her next employer will be lucky to have her. I wish her all the best for her future endeavours.
Monika Yadav
Shafali is a deeply committed and hard working person. She carries a wonderful attitude to learn and has the quality to question the basics which enriches the knowledge from the roots. During my tenure in Gexel, I always felt that she was very enthusiastic to learn and had willingness to go a step ahead and excel in each and every assignment that she took. All the best Shafali, I am sure you will achieve great heights with this positive attitude.
Gulzar Saini
I've worked for Shafali for almost 9 months and in those months, I've seen her quickly take on new responsibilities. By inheriting tasks like resolving technical issues of the customer through calls and emails, both of which extend beyond the scope of our team. Shafali is as great a person as she was an e-commerce specialist, and her next employer will be lucky to have her. I wish her all the best for her future endeavours.
Monika Yadav
Shafali is a deeply committed and hard working person. She carries a wonderful attitude to learn and has the quality to question the basics which enriches the knowledge from the roots. During my tenure in Gexel, I always felt that she was very enthusiastic to learn and had willingness to go a step ahead and excel in each and every assignment that she took. All the best Shafali, I am sure you will achieve great heights with this positive attitude.
Gulzar Saini
I've worked for Shafali for almost 9 months and in those months, I've seen her quickly take on new responsibilities. By inheriting tasks like resolving technical issues of the customer through calls and emails, both of which extend beyond the scope of our team. Shafali is as great a person as she was an e-commerce specialist, and her next employer will be lucky to have her. I wish her all the best for her future endeavours.
Monika Yadav
Shafali is a deeply committed and hard working person. She carries a wonderful attitude to learn and has the quality to question the basics which enriches the knowledge from the roots. During my tenure in Gexel, I always felt that she was very enthusiastic to learn and had willingness to go a step ahead and excel in each and every assignment that she took. All the best Shafali, I am sure you will achieve great heights with this positive attitude.
Gulzar Saini
I've worked for Shafali for almost 9 months and in those months, I've seen her quickly take on new responsibilities. By inheriting tasks like resolving technical issues of the customer through calls and emails, both of which extend beyond the scope of our team. Shafali is as great a person as she was an e-commerce specialist, and her next employer will be lucky to have her. I wish her all the best for her future endeavours.
Monika Yadav
Shafali is a deeply committed and hard working person. She carries a wonderful attitude to learn and has the quality to question the basics which enriches the knowledge from the roots. During my tenure in Gexel, I always felt that she was very enthusiastic to learn and had willingness to go a step ahead and excel in each and every assignment that she took. All the best Shafali, I am sure you will achieve great heights with this positive attitude.
Credentials
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Blue Prism Certified Developer
SS&C Blue PrismSep, 2022- Sep, 2024 -
Foundation Training
Blue PrismJul, 2021- Sep, 2024 -
Lean Six Sigma Yellow Belt (ICYB)
6sigmastudy - The global certification body for six sigma certificationsNov, 2020- Sep, 2024 -
RPA Starter
UiPathNov, 2020- Sep, 2024 -
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and AgileNov, 2020- Sep, 2024 -
Power BI Essential Training
LinkedInJul, 2020- Sep, 2024 -
Tableau Essential Training (2020.1)
LinkedInJul, 2020- Sep, 2024 -
Standard First Aid, CPR and AED
Lifesaving Society CanadaOct, 2018- Sep, 2024
Experience
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RBC Wealth Management
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Canada
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Financial Services
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700 & Above Employee
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RPA Developer/Operations Analyst, Process Excellence
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Sep 2021 - Present
• Currently performing all aspects of the process life cycle from execution to implementation: requirement analysis, development, testing, troubleshooting, coordination of releases and production rollout• Working on Wealth Management Canadian Process migration from BP v6.5.1 to v6.10.3• Working on Blue Prism Queue Management, Session Management, Packaging and Releases• Extensively using Blue Prism process studio and object studio to develop Business processes• Working with Spying Methods UIA, AA, HTML Mode, Accessibility Mode, Region Mode and Win-32 modes• Developing RPA solutions that meet business and technical requirements by executing process evaluation, re-engineering and Blue Prism automation• Creating and maintaining supporting documentation, including IPAs, solution document, test procedures, release notes and results
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Operations Associate
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Jan 2021 - Sep 2021
• Responsible for the fulfillment and servicing of complex client transactions, using extensive knowledge of RBC products and applications.• Providing the processing support to Accounts Transfers-In team by reviewing, verifying, and initiating Account Transfer requests.• Evaluating current procedures and providing recommendations on improving processing time and efficiency.
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Gexel Telecom
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Canada
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Telecommunications
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300 - 400 Employee
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Ecommerce Specialist
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Nov 2019 - Jul 2020
• Resolved the functional and technical errors, provided update patches to the clients, and gave resolutions within expected SLA of 95%.• Demonstrated Subject Matter Expertise to the clients on the available products.• Compiled Standard Operating Procedures to streamline the operation flow reducing cycle time by 32%.• Handled critical incidents and performed the root cause analysis of the reoccurring issues within the system.• Coordinated with cross-functional departments to ensure the completion of product delivery lifecycle.
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Proplarity Infrastructure Private Limited
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Real Estate
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Operations Analyst
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Sep 2013 - Aug 2016
•Redesigned process flow which resulted in saving the company $10k per year in contracted labor expenses.•Reduced 15% defects by developing metrics to determine areas for improvement across systems.•Overhauled custom inventory management database contributing to efficient inventory control using MySQL.•Developed efficient business reporting and tracking tools to validate results in the form of key performance indicators (KPIs) and presented biweekly dashboards in SAP ERP. •Redesigned process flow which resulted in saving the company $10k per year in contracted labor expenses.•Reduced 15% defects by developing metrics to determine areas for improvement across systems.•Overhauled custom inventory management database contributing to efficient inventory control using MySQL.•Developed efficient business reporting and tracking tools to validate results in the form of key performance indicators (KPIs) and presented biweekly dashboards in SAP ERP.
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Education
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2018 - 2019
Dalhousie University
Master of Engineering - MEng, Industrial Engineering -
2009 - 2013
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Engineering - BE, Information Technology
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