Sharmain Saldana
Sales Manager at Sapphire Hotels & Resorts- Claim this Profile
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Learning, Italian -
Topline Score
Bio
Credentials
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American Counceling Assoc
ACAAug, 2020- Oct, 2024 -
NRS 119A
Licensed Vacation Ownership Agent
Experience
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Sapphire Hotels & Resorts
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United States
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Hospitality
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1 - 100 Employee
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Sales Manager
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May 2019 - Present
Primary Responsibilities: counseling, coaching one-on-one team members, taking over the sale, close sales, initiate the purchasing process, training, developing, motivating, and providing leadership to salesforce, increase retention. Primary Responsibilities: counseling, coaching one-on-one team members, taking over the sale, close sales, initiate the purchasing process, training, developing, motivating, and providing leadership to salesforce, increase retention.
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Hilton Grand Vacations
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United States
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Hospitality
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700 & Above Employee
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Interim Sales Manager
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Apr 2017 - May 2019
Primary Responsibilities: counseling, coaching one-on-one team members, taking over the sale, close sales, initiate the purchasing process, training, developing, motivating, and providing leadership to salesforce. Conducted performance appraisals and coached all new hire sales consultants. Primary Responsibilities: counseling, coaching one-on-one team members, taking over the sale, close sales, initiate the purchasing process, training, developing, motivating, and providing leadership to salesforce. Conducted performance appraisals and coached all new hire sales consultants.
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Holiday Inn Club Vacations
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United States
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Hospitality
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700 & Above Employee
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Sales Manager
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Jan 2015 - Apr 2017
Primary Responsibilities: counseling, coaching one-on-one team members, taking over the sale, close sales, initiate the purchasing process, training, developing, motivating, and providing leadership to salesforce. Mentored a team to meet specific sales goals. Additionally, assisted in recruiting, selecting, and hiring new sales team members. Primary Responsibilities: counseling, coaching one-on-one team members, taking over the sale, close sales, initiate the purchasing process, training, developing, motivating, and providing leadership to salesforce. Mentored a team to meet specific sales goals. Additionally, assisted in recruiting, selecting, and hiring new sales team members.
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Orange Lake Resorts, Holiday Inn Club Vacations
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United States
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Hospitality
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1 - 100 Employee
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TACTICAL MANAGER
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Jan 2015 - Jun 2015
Primary Responsibilities: Staff Manager/Closer ensured a superior guest experience and takeover proficiency. Staff Manager/Closer worked closely with Sales Managers, Sales Trainers (Action, Elite & R.C.I.), Customer Care, and the Latitudes/Exit departments to ensure guests excellent customer service. Exceeded company standards in all departments. Primary Responsibilities: Staff Manager/Closer ensured a superior guest experience and takeover proficiency. Staff Manager/Closer worked closely with Sales Managers, Sales Trainers (Action, Elite & R.C.I.), Customer Care, and the Latitudes/Exit departments to ensure guests excellent customer service. Exceeded company standards in all departments.
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Wyndham Vacation Ownership
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United States
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Hospitality
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700 & Above Employee
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Sales Executive
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Nov 2013 - Feb 2015
Primary Responsibilities: Developed relationships with prospective owners from the acquisition of referrals and leads received. Catered the sales experience to each potential owner's individual needs and preferences and follow through with the sales contract process. Maintained the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and develop future business opportunities (i.e., reloads, referrals, additional sales). Primary Responsibilities: Developed relationships with prospective owners from the acquisition of referrals and leads received. Catered the sales experience to each potential owner's individual needs and preferences and follow through with the sales contract process. Maintained the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and develop future business opportunities (i.e., reloads, referrals, additional sales).
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U.R.U Decor
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France
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Construction
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Owner / Operator
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Jun 2009 - Jun 2014
Primary Responsibilities: Owned, operated, and established a successful storefront retail shop to acquire 55 individual consignors and vendors. Recruited individuals to lease shop space, calculated statements daily, tracked inventory, designed and distributed advertising and marketing materials, implemented schedules for operating hours, finalized and distributed payroll, oversaw purchasing and receiving, created and modified displays. Developed a more efficient tracking and accounting system, trained and promoted staff to higher responsibility areas while implementing a retention plan for consignees and employees.
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Southwest Autism & Behavioral Solutions
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Individual and Family Services
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1 - 100 Employee
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A.B.A. Interventionist Internship
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Oct 2013 - Dec 2013
Primary Responsibilities: Directed and instructed children with Autism and Behavioral Disorders providing direct one-on-one intervention to children ages 3-to-22 years of age. Taught children with Autism and Behavioral Disorders new adaptive skills in language, functional communication, functional play, pro-social behaviors, and self-help through positive reinforcement. Worked directly with A.B.A. interventionists and the Behavioral Consultants. Worked in a one-on-one environment within a natural residential and clinical setting.
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Helendale Elementary School
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United States
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Student Internship
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Mar 2012 - Jun 2012
Primary Responsibilities: Observation and interaction of learning behaviors and patterns. Collected and recorded data, coded and measured behavior, applied psychological theory to behavior-modifying learning behaviors, aided and assisted Teachers within a natural classroom setting. Primary Responsibilities: Observation and interaction of learning behaviors and patterns. Collected and recorded data, coded and measured behavior, applied psychological theory to behavior-modifying learning behaviors, aided and assisted Teachers within a natural classroom setting.
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Baker University
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Higher Education
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300 - 400 Employee
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Advancement Services Assistant
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May 2010 - Jul 2011
Primary Responsibilities: implemented and coordinated a comprehensive stewardship system utilizing Donor 2, Talisma Fundraising software program; receipt, audit, and recognize daily. Promoted interaction and recognition of donors at all levels while sustaining a positive and mutually rewarding relationship between the University and its donors. Assisted and collaborated with Development Directors to determine the best strategies for effective stewardship of donors. Networked with internal and external constituencies; advised on recognizing events and coordinating activities for donor societies. Met timely deadlines for productivity and efficiency
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Para-Educator Speech Assistant Internship
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Aug 2008 - Jun 2009
Primary Responsibilities: Assisted and individually taught school-aged and preschool children cognitive, behavioral, and psychosocial skills. Applied life application rehabilitation to children with special needs. Needs included children with autism, chromosome deficiency, cerebral palsy, and down syndrome. Worked daily in scheduled sessions with students to improve speaking skills through a series of structured techniques. Recorded and documented playtime and social time to track the psychosocial improvement of the student's behavior in class. Worked in a substitute teacher capacity in the absence of the Teacher.
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Senior Sales Executive
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Dec 2003 - Mar 2008
Primary Responsibilities: Contributed to the Marriott Vacation Ownership sales' success in the closing and sales processes. Converted prospective owners to owners, with a 3000 VPG. Responsible for one-on-one counseling for team members, developed relationships with guests with the one-on-one counselor approach with prospective owners. Tailored the sales experience to the guest's needs and followed through with the sales contract process. Maintained customer relationship post-sale to ensure continued owner satisfaction. Cultivated future business for owner upgrades, reloads, and referrals.
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Education
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2020 - 2023
Liberty University
Masters Clinical Psychology Mental Health Counseling, Behavioral Sciences -
2011 - 2020
Liberty University
Bachelor of Applied Science (B.A.Sc.), Behavioral Sciences -
2008 - 2011
Highland Community College
Associate of Arts - AA, Psychology
Community
