Experience

ASA

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Director of Information Technology

  • Jun 2010 - Present

  ASA provides accreditation and education for appraisers worldwide and provides a 5000+ database for consumers, lawyers, businessmen, and others to find an appraiser for their appraisal needs. ■ Designed and implemented help desk ticketing solution to stream line requests and analyze strengths and weaknesses of staff knowledge . ■ Established tiered help support utilizing multiple departments to improve support and time management. ■ Initiated documentation of SOPs and How To for frequently asked support issues to empower other staff members and improve internal processes for higher efficiency. ■ Managed and launched complete redesign of website to promote a solid branding and provide an intuitive user experience. Lead the team through each milestone starting from analysis, design, server environments setup, CMS installation and configuration, and testing. ■ Reduced IT maintenance substantially by implementing VMWare solution. ■ Increased productivity of the database system thought database consolidation. ■ Reduced annual budget by replacing SaaS election platform with an integrated custom system. ■ Increased staff efficiency dramatically by customizing AMS to manage officer elections, ethics infractions, and other external operations. Eliminated double entry and multiple system access to one consolidated system. ■ Recommended and implemented new processes for each departments' daily tasks for improved AMS performance, data integrity, and staff efficiency. ■ Implemented new backup system using Veeam for improved reliability and redundancy. ■ Increased exposure to members through the implementation of a Learning Management System (LMS) integrated to the AMS system to provide OnDemand learning. ■ Improved applications for better performance, new features and security through regular updates. Applications include Aptify, ListManager, accounting application, and Microsoft Office. ■ Reduced staff time by automating processes in the AMS system using .Net Framework. Show less