Experience

Omni Louisville Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Senior Convention Service Manager

  • Mar 2022 - Present



InterContinental Boston

• United States
• Hospitality
• 1 - 100 Employee

• Conference Services Manager

  • Aug 2018 - May 2022



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Search Coordinator

  • Sep 2020 - Aug 2021



Howard Hughes Holdings Inc.

• United States
• Real Estate
• 400 - 500 Employee

• Group Sales Manager

  • Dec 2017 - Aug 2018

  - Helped event services department with procedures to help execute events - Create relationships with current and new clients that lead to further bookings for The Westin - Continue to meet monthly and quarterly goals - Finished Q1 at 176% of my goal - Conduct telephone solicitation calls, host onsite and off site lunches and plan events to obtain new business with companies that are new to the Hotel - Proficient in ISAC, continue to use the program daily to input event information and pull reports Show less



La Torretta Lake Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • May 2017 - Dec 2017

  - Prospect new clients via off-site visits and networking events. - Collaborate with various departments throughout the resort to ensure optimal customer satisfaction. - Prepare and adjust sales contracts in a manner that is mutually beneficial for the client and the resort. - Consistently meeting quarterly sales goals. - Executing on site tours with potential clients to showcase the resort amenities. - Implement a hands on approach during contract negotiations to ensure repeat business. - Proficient in Delphi, routinely utilize the program to track and book events. Show less



Spectrum Catering, Concessions and Special Events

• Hospitality
• 1 - 100 Employee

• Staffing/Registration | Food Vendor Coordinator

  • Feb 2014 - Oct 2016

  Event Vendor Coordinator: - Contracted and coordinated local food vendors for large-scale events with up to 50,000 patrons producing sales up to $1.7 million. - Managed vendor operations teams at events to provide support for various problems related to individual food vendors. - Collaborated with local health, business and fire departments to ensure that vendors met all licensing requirements. - Assured that all sponsorship needs were met regarding food and beverage. - Designed and approved menus and signage. - Constructed and personalized point of sale systems as it pertained to each specific vendor. Event Staffing Coordinator: - Coordinated multiple staffing agencies throughout the U.S and Canada to ensure all food and beverage locations at PGA tournaments were adequately staffed. - Organized necessary preparations for volunteer and temporary event staff, i.e, staff schedules, locations and uniforms. Additional Items: - Designed contract proposals and potential menu options for Spectrum’s clients. - Constructed and distributed the “Spectrum Connection”, a monthly newsletter for Spectrum’s clients and employees. - Compiled and organized, using an electronic assignment grid, a yearly event schedule detailing the deployment of all Spectrum’s contracted and full-time employees. - Assisted volunteer organizations with the management of cash flow within their beverage stands and provided customer service for any POS system need. - Managed operations of The Woodlands Ice Rink, November – January. o Staffed up to sixty seasonal employees for admissions, skate rentals, concessions, and skate guards. o Scheduled managers for the season’s duration. o Compiled nightly recap reports to track patron turnout and sales progression. Show less



The Loft

• The Woodlands, Texas

• Retail Sales Associate

  • Sep 2013 - Feb 2014

  • Provided excellent customer service in retail settings • Successfully upsold to clients as expected by the company • Worked extended hours to reset the store to uphold corporate standards • Provided excellent customer service in retail settings • Successfully upsold to clients as expected by the company • Worked extended hours to reset the store to uphold corporate standards



The Woodlands Convention and Visitors Bureau

• The Woodlands, TX

• Marketing/Events Intern

  • Aug 2013 - Feb 2014

  - Assisted Special Events team in producing events for The Woodlands Township. (Trick or Treat Trail, Lighting of the Doves, Waterway Nights) o Prepared event site o Organize activities for the event o Arranged give-away bags for patrons attending events - Correlated survey information from events - Participated in Board Meetings, Market Committee and Social Events held for local businesses - Involved in redesigning The Woodlands Convention and Visitor’s Bureau website Show less



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• Rotational Internship

  • Aug 2012 - May 2013

  Front Desk and Housekeeping Associate: - Provided excellent customer service by arranging room reservations, accommodating requests, and checking customers in and out - Ran nightly reports and closed out days - Learned the Micros Point of Sale system - Supported housekeeping staff with cleaning rooms - Ran rounds with executive housekeeper to inspect cleaned rooms Front Desk and Housekeeping Associate: - Provided excellent customer service by arranging room reservations, accommodating requests, and checking customers in and out - Ran nightly reports and closed out days - Learned the Micros Point of Sale system - Supported housekeeping staff with cleaning rooms - Ran rounds with executive housekeeper to inspect cleaned rooms



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • May 2010 - Aug 2012

  • Provided excellent customer service in retail settings • Successfully upsold to clients as expected by the company • Worked extended hours to reset the store to uphold corporate standards • Provided excellent customer service in retail settings • Successfully upsold to clients as expected by the company • Worked extended hours to reset the store to uphold corporate standards



VAM USA

• United States
• Oil and Gas
• 200 - 300 Employee

• Summer Intern

  • May 2010 - Aug 2011

  - Transferred data into a new type of software - Trained current employees how to use new software - Troubleshot ways to do things in the new type of software - Created Excel worksheets to depict how machines were running - Participated in meetings to explain data and other things of importance - Transferred data into a new type of software - Trained current employees how to use new software - Troubleshot ways to do things in the new type of software - Created Excel worksheets to depict how machines were running - Participated in meetings to explain data and other things of importance



Parkway Inn

• Holland, MI

• Hostess

  • Jun 2008 - Aug 2009

  - Controlled rotation of seating people and cleared tables - Took phone orders and prepared to-go meals for take out - Acted as cashier, handling money and reward cards - Controlled rotation of seating people and cleared tables - Took phone orders and prepared to-go meals for take out - Acted as cashier, handling money and reward cards