Experience

PerchPeek

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Customer Success Manager, Global Relocation Specialist

  • Nov 2021 - Present

  Managing global relocation needs for multiple clients at any one time, including large account holders. Responsible for the customer’s entire life cycle from initiation to relocation. Communicating the mover and company’s needs for a smooth relocation experience. Experienced with CRM HubSpot, ClickUp and AI-based applications. Managing global relocation needs for multiple clients at any one time, including large account holders. Responsible for the customer’s entire life cycle from initiation to relocation. Communicating the mover and company’s needs for a smooth relocation experience. Experienced with CRM HubSpot, ClickUp and AI-based applications.



The Wright Brows

• Canada
• Consumer Services

• Business Owner

  • Jan 2015 - Nov 2021

  Managing studio based Permanent Makeup business offering elite services to clients in a safe, public health approved facility. Responsible for running day to day operations while facilitating new business growth, promoting client retention, creating and distributing marketing content, community management, bookkeeping, purchasing, and accounting services. Managing studio based Permanent Makeup business offering elite services to clients in a safe, public health approved facility. Responsible for running day to day operations while facilitating new business growth, promoting client retention, creating and distributing marketing content, community management, bookkeeping, purchasing, and accounting services.



Jazz Aviation LP

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Manager, Inflight Operations

  • May 2011 - Jan 2012

  Responsible for managing multiple teams totaling over 100 flight attendants while leading our customer service team on their mission to deliver consistent high performance. Continuously met profitability and budget goals while ensuring compliance with Transport Canada regulations and always treating team members fairly and equitably. Regularly demonstrated strong administrative and analytical abilities to keep individual teams and collaborative projects on target. Successful in leading and motivating employees in a working team environment with decisive decision making in a demanding and ever moving industry. Appointed as the Designated Occupational Health and Safety (OHS) Representative role for the company, responsible for ensuring regulations and standards were not only followed, but regularly exceeded. Show less



Sunwest Aviation

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Account Manager, Supervisor, Onboarding Manager

  • Jul 2005 - Nov 2010

  As a Charter Sales Manager and Supervisor of Flight Coordination with Sunwest, responsible for providing both account and travel services to enhance the business and personal lives of our clients. Regularly demonstrated the ability to handle large enterprise clientele while determining their needs and remaining within company budget parameters. As Onboarding Manager, consistently managed new accounts and associates within the organization using CRM (FOS). Focused on team development through facilitating training, mentoring, and coaching for new hires and existing team members. As Account Manager, Responsible for maintaining relationships with many 7-figure accounts, driving relationships with MBR’s and QBR’s. Forecasting future volumes and requirements using quantifiable data. Establishing targets and milestones to project further growth. Show less



WestJet

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Customer Experience | CSA

  • Feb 2001 - Jul 2005

  Customer Experience Manager with West Jet throughout Canada various bases such as Fort McMurray, Hamilton, St.John's, Toronto and Calgary. Group member responsible for moving West Jet base from Hamilton to Toronto and establishing a new Eastern core base and facilitate training. Cargo representative for both Fort McMurray and St. John's responsible for cargo drop off and collection to billing and loading. Air Ground Support staff responsible for airplane arrival, loading, deicing, deplaning and proper distribution of loads and cargo which was coordinated and communicated to Aircrew. Completed many team lead training and mentorship programs. Show less



Imperial Oil

• Canada
• Oil and Gas
• 700 & Above Employee

• Data Entry Specialist

  • Mar 2000 - Oct 2003

  Data entry clerk for Imerial oil Borealis division, responsible for excel spreadsheets and fuel purchasing and consumption. Using excel and formulas to record loss and gains and bill accordingly to vendors. filing and keeping records of all transactions and month and year end audits. Data entry clerk for Imerial oil Borealis division, responsible for excel spreadsheets and fuel purchasing and consumption. Using excel and formulas to record loss and gains and bill accordingly to vendors. filing and keeping records of all transactions and month and year end audits.



Air Mikisew

• Cargo Manager/Account Manager/ Pilot

  • Jan 2000 - Oct 2003

  Cargo Manager, responsibilities include sorting cargo for flights into remote northern communities. Organizing pick up, delivery and processing of waybills and payments for shipments. Tracking and approval of accounts for companies and individuals. Customer experience specialist and OHS Manager. Account Manager, responsible for building relationships with new accounts, Bi-Weekly and Quarterly reporting, forecasting future needs and altering contracts accordingly. Cargo Manager, responsibilities include sorting cargo for flights into remote northern communities. Organizing pick up, delivery and processing of waybills and payments for shipments. Tracking and approval of accounts for companies and individuals. Customer experience specialist and OHS Manager. Account Manager, responsible for building relationships with new accounts, Bi-Weekly and Quarterly reporting, forecasting future needs and altering contracts accordingly.



Bridgeport Inn

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Manager

  • Mar 2000 - Apr 2003

  Front desk manager responsible for check in and check out, training, accounts payable, accounts receivable, hiring, terminations and coaching. staff payroll and data entry. room inspections and facilitating any moves and complaints to exceed the guest experience. follow up for any complaints and rectifying any issues. Front desk manager responsible for check in and check out, training, accounts payable, accounts receivable, hiring, terminations and coaching. staff payroll and data entry. room inspections and facilitating any moves and complaints to exceed the guest experience. follow up for any complaints and rectifying any issues.