Experience

New York University, Division of Libraries

• United States
• Libraries
• 1 - 100 Employee

• Computer Support Technician

  • Jul 2023 - Present

  As a Computer Support Technician, I manage Helpdesk tickets on ServiceNow. I set up and perform service appointments throughout the library. This includes imaging and setting up PCs and iMacs for staff use, troubleshooting software/hardware issues, creating staff domain accounts, training new and returning students on updated department policies, and assisting students with printing refunds and fines for loaner machines.

• Desktop Support Assistant

  • Aug 2021 - Jul 2023

  As a Desktop Support Assistant, I assist full-time technicians with Helpdesk tickets. Other responsibilities include answering the Helpdesk phone, installing hardware and software, fulfilling computer maintenance requests, participating in projects, and setting up/moving computer equipment.As of Fall 2021, the Helpdesk is sharing the responsibilities of the Bobst Library Client Center. In addition to the listed tasks above, the Helpdesk will also maintain printers, loan various electronic devices such as MacBooks, PCs, chargers, etc. to students and faculty, and assist customers returning loaned-out devices. Show less



Center for K-12 STEM Education at NYU Tandon

• Brooklyn, New York, United States

• Summer STEM Instructor

  • Jun 2021 - Aug 2021

  I was one of six instructors for the Science of Smart Cities (SoSC) Program. Under this program, I helped teach middle school students about STEM principles and topics that make cities more sustainable, efficient, and safe. Some of the subjects taught in this course included electricity, power, energy, landfills, algorithms, smart transportation, and waste and water management. An introduction to basic circuitry, programming, and CAD modeling was also taught to the students; they were provided with a kit that included an Arduino board, breadboard, and various electrical components (LEDs, capacitors, etc.). The programming language used for the Arduino boards was C++. Show less