Group Quality Assurance Manager

• May 2022 - Present

Hygiene Officer

• Mar 2018 - May 2022

Quality Assurance Coordinator

• Nov 2016 - Mar 2018

• Conducts daily inspection and assures all systems from cleaning and sanitation, grooming and personal hygiene, food preparation, cooking, cooling, storing and serving are conforming the company and Dubai Municipality food safety standards. • Helps outlets to correct non-conformances through immediate coordination with responsible departments • Has experience in handling food safety inspections in restaurants and commissary by Dubai Municipality • Investigate complaints involving physical and chemical food safety hazards, food spoilage and allergen contamination and provides recommendations to avoid recurrence • Creates presentations and prepares materials for in-house food safety trainings • Delivers on-the-job and classroom trainings regarding food safety SOPs to different mix and size of audience • Member of the team working for HACCP accreditation of IMG central kitchen Show less

Quality Management Specialist

• Jan 2015 - Aug 2016

• Certified by the internal audit team to conduct audit in both Franchised and Company-Owned stores according to standards set by the JFC from food quality, process, cleanliness, service and food safety • Certified to conduct construction HACCP audit after store renovation and/or opening • Certified to conduct Quality Management System audit covering selected parameters • Conducts SWOT Analysis to nationwide performance of compliance • Coaches the store with long term Corrective Action Plans (CAP) after audit to improve performance • Recommends new processes and standards to the system that are beneficial to the store • Investigates and validates Major to Critical complaints from customers with holistic report from Root Cause Analysis (RCA) to necessary recommendations • Evaluates pilot stores with new processes and reviews impact to operations • Provides stores with quality reference materials such as Quick Reference Guides and Bulletins. One of the principal authors of Mang Inasal Quick Reference Guide. • Conducts trainings such as Food Safety, Quality Management Systems, Quality Validation and Measurement System and Audit Approach from Store Managers to Operation Managers. • In-charge in monitoring Quality Management System performance on its pilot year • Oversees the overall Service performance of all stores Show less

Product Specialist

• Jul 2014 - Dec 2014

• Developed NEW business accounts in the flour milling and feed milling industries• Successfully revived accounts that are loyal to competition• Trained to operate industry’s most recent technologies in rapid microbial testing• Conducted product presentations and seminars on food and feed safety to audience of different size and profiles (Topics include sSOP, GMP and HACCP to Food and Feed Safety)• Provided product training and technical troubleshooting of our products in client’s facility• Delivered assistance and recommendation to clients initially putting up their QA laboratory• Finished internal training that covers rapid microbial principles and testing, GMP, sSOP, HACCP and Food Safety. Show less

Technical Services Associate

• May 2013 - Jul 2014

• Targeted assigned quota for the month (February 2014) and the first quarter of 2014• Developed NEW business accounts in the flour milling and feed milling industries• Created “NEW” market in the flour milling industry• Successfully revived accounts that are loyal to competition• Devise proposals per account• Conducted product presentations and seminars on food and feed safety to audience of different size and profiles (Topics include sSOP, GMP and HACCP to Food and Feed Safety)• Provided product training and technical troubleshooting of our products in client’s facility• Delivered assistance and recommendation to clients initially putting up their QA laboratory Show less

Food Chemistry Student Assistant

• Jun 2012 - Apr 2013

• Performed proximate analyses of different food matrices and converting results to nutrition facts of the food (i.e. Crude Fiber, ascorbic acid) • Evaluated sensory properties of the food of different food samples (per research basis) • Preparation of laboratory set-up for experimental set-ups of Food Chemistry course • Performed proximate analyses of different food matrices and converting results to nutrition facts of the food (i.e. Crude Fiber, ascorbic acid) • Evaluated sensory properties of the food of different food samples (per research basis) • Preparation of laboratory set-up for experimental set-ups of Food Chemistry course

Quality Assurance Trainee

• Apr 2012 - May 2012

• Performed quality assurance and quality control testing in tetra pack juice production, meat processing and canning. • Tasks: performing chemical analysis, packaging material inspection, raw material inspection and sensory evaluation of ingredients, consumer testing on all food products of MFIC • Performed quality assurance and quality control testing in tetra pack juice production, meat processing and canning. • Tasks: performing chemical analysis, packaging material inspection, raw material inspection and sensory evaluation of ingredients, consumer testing on all food products of MFIC