Head of Operations

• Jan 2023 - Present

Operations Manager

• Aug 2021 - Jan 2023

Operations Manager

• Jul 2020 - Aug 2021

1-Managing Clients, Landlords & daily operation activity. 2- Revenue management. 3- House keeping management. 4- maintenance & related activity. 5- Business cycle and sales activity. 6- Sales and marketing management 1-Managing Clients, Landlords & daily operation activity. 2- Revenue management. 3- House keeping management. 4- maintenance & related activity. 5- Business cycle and sales activity. 6- Sales and marketing management

Operations Manager

• Feb 2018 - Jul 2020

1-Managing Clients & daily operation activity. 2- Revenue management. 3- House keeping management. 4- maintenance & related activity. 5- Business cycle and sales activity. 1-Managing Clients & daily operation activity. 2- Revenue management. 3- House keeping management. 4- maintenance & related activity. 5- Business cycle and sales activity.

Senior Facilitator/ Community Management/ Leasing head

• Apr 2015 - Feb 2018

1- financial forecasting/budgeting 2- property acquisition and/or disposal 3- planning and overseeing building work/renovation 4- lease management 5- allocating and managing space within buildings 6- managing building maintenance activities 7- coordinating cleaning, catering and parking services 8- organizing security and general administrative services 9- ensuring that facilities meet government regulations and environmental, health and security standards 10- advising on energy efficiency and cost-effectiveness supervising multi-disciplinary teams of staff including maintenance, grounds and custodial workers 11- preparing documents to put out tenders for contractors; 12- project management and supervising and coordinating work of contractors; 13- investigating availability and suitability of options for new premises; 14- calculating and comparing costs for required goods or services to achieve maximum value for money; 15- planning for future development in line with strategic business objectives; 16- managing and leading change to ensure minimum disruption to core activities; 17- directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling; 18- ensuring the building meets health and safety requirements and that facilities comply with legislation; 19- keeping staff safe: 20- planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises; 21- checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies; 22- coordinating and leading one or more teams to cover various areas of responsibility; 23- using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement; 24- responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences. Show less

Front Office/ Night supervisor (536 + rooms)

• Jun 2014 - May 2015

1- Ensure standard check-in & check-out. 2- Handle guest complaint and resolve effectively. 3- Handle the complete operation as a Night In-charge and resolve all the minor and major issues & incident take place during night operation. 4- Perform night audit and control the rooms allocation. 5- Set up the up selling target monthly and yearly and complete the target to increase the revenue of the hotel. 6- Attend on-job & off-job training to perform effectively in the operation. 7- Handle all the reservation coming through all the channels (including corporate booking, travel agencies, online channel, government etc.) Show less

Guest relation (346+ rooms)

• Jul 2012 - Feb 2014

1- Ensure standard check-in & check-out. 2- Handle guest complaint and resolve effectively. 3- control the rooms allocation. 4- Set up the up selling target monthly and yearly and complete the target to increase the revenue of the hotel. 5- Attend on-job & off-job training to perform effectively in the operation. 6- Handle all the reservation coming through all the channels (including corporate booking, travel agencies, online channel, government etc.) 1- Ensure standard check-in & check-out. 2- Handle guest complaint and resolve effectively. 3- control the rooms allocation. 4- Set up the up selling target monthly and yearly and complete the target to increase the revenue of the hotel. 5- Attend on-job & off-job training to perform effectively in the operation. 6- Handle all the reservation coming through all the channels (including corporate booking, travel agencies, online channel, government etc.)

Sales & Promotion (Internship)

• Mar 2011 - May 2011

To bring the new market strategy to increase the business and new promotions for existing customers. To bring the new market strategy to increase the business and new promotions for existing customers.

International Culture coordinator (Internship)

• Mar 2011 - May 2011

To understand the difference between all International culture and bring all Foreign students together to advice how to handle culture shock and adapt other culture with respect. To understand the difference between all International culture and bring all Foreign students together to advice how to handle culture shock and adapt other culture with respect.