Business Development Specialist

• Jun 2020 - Present

Customer Relationship Management Specialist

• Feb 2019 - Mar 2020

Branch Manager

• Mar 2016 - Aug 2018

Identifies trendsetter ideas by researching and/or attending industry and related events, publications, and announcements, tracking individual contributors and their accomplishments.Locating or proposing potential business deals by contacting potential partners, discovering and exploring opportunities.Evaluating potential business deals by analyzing market strategies, deal requirements and potential revenue.Closing new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations.Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.Ensures continued relationships with existing accounts and strives to increase business. Show less

Manager in Training

• May 2014 - Mar 2016

Discount Car and Truck Rentals was established in 1980 in Hamilton, Ontario by Herb and Rhoda Singer. Still proudly run by the Singer family, Discount Car and Truck Rentals is the only national car and truck rental company that is owned and operated by Canadians. From the beginning, Discount set out to be the first car and truck rental company in Canada to focus on the insurance replacement business. That mission has greatly expanded over the years as Discount today offers industry leading car and truck rental services to all types of customers, including: leisure renters, commercial truck renters, dealership service centers, collision repair centers, Responsibilities Managed rentals in dealerships across Edmonton (Lexus ,GMC,Ford) Lead and developed team to achieve company goals Acted as a coach and mentor to assist in the career development of branch team members Worked as a team player within the branch as well as with other branches to optimize productivity and sales Reviewed store performance in order to assess sales targets, labour costs and return on sales Reviewed and used the monthly profit and loss statements to achieve revenue and cost budgeting Developed marketing and sales plans with detailed targets and then work with team to achieve those targets Act as primary contact for corporate, body shop and dealership accounts Supported business development initiatives by following up on leads generated by branch team members and completing both cold calls and maintenance sales calls Responsible for gaining new business for the branch and training staff on business to business sales Examine reports (e.g., fleet inventory,KPI, sales and daily reports) to determine the operational activities of the branch Ensure that all employees adhere to company policies and procedures Investigate and resolve any customer service issues to ensure customers’ expectations are exceeded every time Tracked and managed payroll advisory for employees. Show less

Sales Team Lead

• Apr 2013 - May 2014

 Be a WIND Mobile Brand Ambassador – live out our Core Values each and every day so as to provide exceptional customer service, ensure an engaging and rewarding workplace for yourself and your peers, and drive continuous sales results  • Be responsible for opening and closing the Store per Operating policies, maintaining keys to the Store, and accountable for ensuring the Store and Company assets are properly safeguarded and secured at all times  • Communicate sales performance results to share progress updates with the Team and provide clear, easy to execute action plans to drive sales results, as required, in the absence of the Store Manager  • Execute store operations during scheduled shifts in absence of Manager or as assigned, which may include, but are not limited to: Inventory Management (RMAs, Shipping, and Receiving), Banking (Cash Management, Daily Deposits), Merchandising, etc.  • Assist in providing on-the-job training for new hires and the continued training and development of team members by providing on the floor peer coaching/observations as needed. Provide feedback to Store Manager on Wind Specialist performance during shift  • Provide information to our customers on warranties, care and maintenance of their devices, activating or troubleshooting their devices, and hardware specifications. Answer customer and colleague inquiries and/or assist in the resolution of any escalations, in the absence of the Store Manager Show less

Brand Representative

• Jan 2012 - Jan 2013

• Assessed customers’ needs and provided assistance and information on product features and benefits • Enhanced the customer experience through digital offerings • Actively engaged with customers in the store • Ensured customer never leaves disappointed • Handled all returns and customer issues courteously and professionally • Maintained the store to meet brand standards • Executed all operational processes effectively and efficiently • Demonstrated values and behaviors • Achieved goals and sales target • Performing other duties as assigned Show less

Client Service Representative

• Jan 2009 - Dec 2011

Help create promotional sales pieces for ADVANCE offerings in a specific group of healthcare markets.Help prepare materials to support sales efforts as needed for products and services. Get together content for online media kits and other supporting pieces. Develop concepts and copy for ads promoting print and digital e-newsletter subscriptions, websites, print and online features, contests and surveys, & products. Participate in meetings with sales, editorial and merchandise as needed. Prepare SEO copy. Also, help coordinate step by step procedures for hosting webinars as needed. Help or schedule planned seasonal spring & fall job fairs. Managed social media and communication channels for India  Worked closely with the sales team to ensure alignment on goals  Created and manage case studies  Worked with corporate marketing global projects  Developed and refresh content for clients  Planned and execute user acquisition campaigns through Social Media platform  Managed communications (announcements and engagement activities)  Monitored the pulse of the community and address outstanding issues  Planed and managed creative campaigns Show less