Experience

AdmitExpert
• Education Management
• 1 - 100 Employee
• Inside Sales Manager

  • May 2022 - Present


PR Newswire

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Client Relationship Officer

  • Jan 2016 - Feb 2019

  ■ Experienced professional in Inside Sales functions working with IT related products & solutions for domestic and global market. Have been working in different roles like Market Research, Lead Generation, Opportunity Qualification, Business Development & Account Management. ■ Reliable and hard working individual who can perform well under pressure individually as well as a team player with minimum supervision required. Prioritize and complete tasks successful in a timely manner to achieve targets consistently across different accounts & sales environments Show less



Vidyanext Personalized Tuition

• India
• Consumer Services

• Academic Counselor

  • Feb 2014 - May 2015

   Handling inbound & outbound calls for parents who are looking for tuitions for their children.  Communicate with parents & children directly and letting them the importance of Education.  Handling customer related issues across the city and partially at Gurgaon.  Handling inbound & outbound calls for parents who are looking for tuitions for their children.  Communicate with parents & children directly and letting them the importance of Education.  Handling customer related issues across the city and partially at Gurgaon.



Aegis Services Australia

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Customer Service Representative

  • Jan 2012 - Dec 2013

   Handling inbound international calls for customers who had queries and complaints on their internet service providers.  Delivered the best customer service with the best quality to achieve the required SLA.  Set up new accounts and performed customer verification.  Directed requests and unresolved issues to the designated resource and maintained details of action taken.  Effectively communicated with customers to gain commitment to use our products.  Assisted customers to reset their account password, reactivating the account to paid account and retaining them whenever they call in to cancel their account. Show less



Compass BPO Pvt Ltd ( Now Aditya Birla Minacs world Wide Ltd)

• Subject Matter Expert

  • May 2011 - Dec 2011

   Took care of customers concerns on their mobile and broadband service.  Ensured that all customers’ queries were well investigated and resolved.  Obtained and evaluated all relevant information to handle product and service inquiries  Assisted the customer in informing their plan and usage details and made payments on their account.  Kept records of customer interactions and transactions for further investigation.  Updated the customer concerns for process improvement and provided feedback on the efficiency of the customer service process Show less



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Trainer

  • Dec 2007 - Oct 2010

  Handled a team with a member of 30 to 40 consultants and provided travel solution to the multiple North America corporate clients with their travel bookings based on clients request and meeting customer SLA. Preparing monthly roaster for staff and allocating duties on daily basis as per shift. Daily briefing and de-briefing all staff on shift. Involved in conducting regular performance improvement plans and maintaining associates performance records for assigned group, along with the manager and Director, Complete and submit monthly reports. I do use to research on airline debit memos and work on dispute from our end and provide the necessary coaching to the team. Also was a member of the recruitment process. Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development. Organizing special promotions, displays and events. Touring the floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues, maintaining awareness of market trends in the travel industry. Additional Project / Assignment / Responsibility • Best practice sharing – The achievement for the week was shared with the other team members. • Dashboard – Is the tool which have the access to view the work load based on skill set, use to assign work load and modify or create the skill set for the new hires or as per business requirement. • FISH Philosophy – Be there, Play, Make their day and choose your attitude. • ADM / Debit – Research on debit memo and co-ordinate with airline and waive off the same with a turnaround successful ratio of 85% Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Senior Travel Consultant

  • Apr 2007 - Nov 2007

   Handled in-bound international calls for BCD Travel process.  Providing online travel support and solution to the customers.  Handled in-bound international calls for BCD Travel process.  Providing online travel support and solution to the customers.