Experience

First PREMIER Bank/PREMIER Bankcard
• Financial Services
• 700 & Above Employee
• Customer Care

  • Sep 2017 - Present


CNA Surety

• Insurance
• 200 - 300 Employee

• Underwriting Associate

  • Jan 2016 - Sep 2017

  Input data into files Input data into files



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Customer Service

  • Apr 2013 - Dec 2015

  Capital One Financial Corporation is an American bank holding company specializing in credit cards, home loans, auto loans, banking and savings products. Answer incoming calls from credit card customers inquiring on their credit card account. From billing questions, to lost cards or fraud on the account, my goal is to ask probing questions to create a one call resolution. • Received compliment calls from customers • Received monthly bonuses from quality calls • Received WOW call from managers Show less



CenturyLink (Formerly Qwest)

• Customer Service Representative

  • Sep 2008 - Mar 2013

  CenturyLink is a global communications, hosting, cloud and IT services company offering, phone, internet and television services enabling millions of customers to transform their businesses and their lives through innovative technology solutions. Answer incoming calls from customers with billing questions, looking to add or cancel services. My goal; to retain services or interview customer to offer products to match customer’s needs. • Received bonuses for maintaining a monthly retention rate Show less



Digity, KJAM Radio

• Sales Associate

  • Apr 2006 - Aug 2008

  KJAM is a radio station licensed to serve Madison, South Dakota. It airs music with local news and information programming. Contacted assigned businesses to contract best advertising plan. Also had blitz days during sports events to sell ads during the game’s broadcasting. Had to also collect on delinquent accounts. KJAM is a radio station licensed to serve Madison, South Dakota. It airs music with local news and information programming. Contacted assigned businesses to contract best advertising plan. Also had blitz days during sports events to sell ads during the game’s broadcasting. Had to also collect on delinquent accounts.



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Sales Associate

  • Nov 2004 - Apr 2006

  Citibank is the consumer division of financial services multinational Citigroup. I worked in the credit card division in Sioux Falls Answer incoming calls addressing customer’s account questions while asking probing questions to offer products to match customer’s needs. Citibank is the consumer division of financial services multinational Citigroup. I worked in the credit card division in Sioux Falls Answer incoming calls addressing customer’s account questions while asking probing questions to offer products to match customer’s needs.



First Bank and Trust

• United States
• Banking
• 100 - 200 Employee

• Loan Officer Assistant

  • Apr 1995 - Mar 2004

  The Madison Branch of First Bank & Trust is a full service bank providing personal, commercial, mortgage and agriculture services which include checking/savings, loans, and credit card accounts. Started as the front desk receptionist. Answer/route incoming calls and greet customers walking in and directing them to the correct departments. After 4 years I was promoted to operations where I ran a proof machine encoding checks for deposit and managed the safe deposit box rentals and access. Within a year the proof processing was moved to the Sioux Falls branch. I was then promoted to the loan department. Here I managed an accounts receivable program, transcribed documents for several loan officers, assisted in the processing of loan documents, adding the loan to our AS/400 system along with making customer payments. Was also being cross-trained to assist tellers in making deposits and issuing cash requests when busy. • Ability to be flexible allowed me to learn several different aspects of the bank • Established great customer relationships through outstanding service Show less