Experience

Tune Talk

• Malaysia
• Telecommunications
• 100 - 200 Employee

• Assistant Quality Assurance Assistant Manager

  • Oct 2021 - Present



Infosys (Malaysia) Sdn. Bhd.

• Malaysia
• IT Services and IT Consulting
• 200 - 300 Employee

• Quality Analyst

  • Sep 2016 - Jun 2023



AIG

• United States
• Insurance
• 700 & Above Employee

• Quality Assurance Analyst

  • Oct 2014 - Aug 2016

  Conduct back-end policy admin Quality review for New Zealand Profit Center (SME, Submission, A&H, APAC Personal Accident and Financial Lines). Generate and published reports for Operation and servicing country on weekly and monthly basis. Conduct huddle, organize calibrations session, training, coaching, and dialogue sessions with Operation and servicing country. Investigate and validate RCA findings for Rework cases and Back & Forth cases for the entire New Zealand Profit Center. Handled and prepared Migration groundwork , plan and proposal for Quality. In charged of admin tasked (team attendance, overtime and leave planner). Show less



Scicom MSC Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2013 - Sep 2014

  Conduct feedback and coaching session for CCO. Audit and analyzed all incoming and outgoing calls. Generate (daily/weekly/monthly) reports and audit CCO profiling. Analyzed SMS pool calls. Conduct interview session (QC) for HR Department.

• Executive

  • Mar 2012 - Sep 2013

  Managed consumer account customer with technical related issues for Singtel Fiber connection. Conduct briefing for new product. In-charged of online circulation acknowledgement. In-charged for cross trained certification. (April 2012 – Sep 2013)



Macrolink Experess (M) Sdn Bhd

• Subang Jaya

• Manager Corporate Affairs and Internatiional Freight

  • Nov 2010 - Mar 2012

  In charge of HR Department for Macrolink Group of Companies and Corporate related affairs. Managed Custom courier licenses and SFFLA , AFAM, FMM membership. Appointed As Management Representative for QMS ISO 9001:2008 In charge of HR Department for Macrolink Group of Companies and Corporate related affairs. Managed Custom courier licenses and SFFLA , AFAM, FMM membership. Appointed As Management Representative for QMS ISO 9001:2008



Malaysia Airlines

• Malaysia
• Airlines and Aviation
• 700 & Above Employee

• Leading Stewardess

  • Mar 1994 - Jul 2007

  (Leading Stewardess Wide Body) In charge of Economy section for B737, B747, B777 and A330 (Leading Stewardess Wide Body) In charge of Economy section for B737, B747, B777 and A330