Experience

NVSSoft

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Senior Account Manager

  • Sep 2022 - Present

  - Selling #Software Solutions – #ECM empowered with AI (#eDMS-#eCMS), #Business Process Management & #Automation. - Actively execute #business development #plans by identifying and acquiring new customers and engage with them throughout the #sales_cycle. - Responsible for giving demonstrations of relevant IT Products to potential customers, covering all features and specifications. - Selling #Software Solutions – #ECM empowered with AI (#eDMS-#eCMS), #Business Process Management & #Automation. - Actively execute #business development #plans by identifying and acquiring new customers and engage with them throughout the #sales_cycle. - Responsible for giving demonstrations of relevant IT Products to potential customers, covering all features and specifications.



GCG Enterprise Solutions

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Development Manager

  • Nov 2021 - May 2022

  - Collaborated with all departments on the creation of competitive concept #opportunities. - Developed new service offerings based on client needs. - Managed and maintained a structured #analysis of target markets and clients. - Provided #market #intelligence and feedback to national teams. - Built and maintained relationships with #key_contacts. - Collaborated with all departments on the creation of competitive concept #opportunities. - Developed new service offerings based on client needs. - Managed and maintained a structured #analysis of target markets and clients. - Provided #market #intelligence and feedback to national teams. - Built and maintained relationships with #key_contacts.



Edrak IT Consulting

• Founder

  • Sep 2020 - Nov 2021

  #Helping juniors, small and medium companies to: o #Setting_up company targets and objectives.o Build up #sales_strategy.o Advertising and #marketing directions.o Finding the sales candidates experienced in the local market.o Buildup #sales_forms, #proposals and #contracts_templates.o Creating pricing #formulas and #pipeline goals.o Define deals closing terms and rules.o Creating opportunities support documents like POC, Bid bonds, PBG, LPO….etc.o Finding best #suppliers/vendorso Others.



Tahaluf

• Account Manager

  • Feb 2017 - Aug 2020

  • Managing #millions_budget projects and successfully achieved projects scheduled #goals.• Participating in developing new marketing and #sales_plans and defining next 5 years #strategy.• Reviewing constantly customer’s feedback and improving customer service level to increase customer satisfaction levels.• Planned, supervised, and coordinated daily activity of 5 junior business analysts. • Managing #millions_budget projects and successfully achieved projects scheduled #goals.• Participating in developing new marketing and #sales_plans and defining next 5 years #strategy.• Reviewing constantly customer’s feedback and improving customer service level to increase customer satisfaction levels.• Planned, supervised, and coordinated daily activity of 5 junior business analysts.



ALROWAD

• Business Outsourcing manager

  • Jan 2014 - Feb 2017

  • #Outsource #project management• #Outsourcing #financial and #legal aspects• #Outsource team #management

• Project Manager

  • Apr 2011 - Jan 2014

  • #Development project management• #Maintenance project management• #Implementation project management

• Technical Support / Help Desk Team Leader

  • Nov 2008 - Apr 2011

  o Manage day-to-day operations of a Help Desk service and supervise a team of 7+o Handle on avg. 40-60 inbound queries by phone and 20 emails per day on software product features/ availability, to incl. electronic correspondence and HR systemso Deliver training to up to 30-50 end-users at a timeo Develop IT user guides and training manualso Highlights: Typically travel 3-4x nation-wide per month to meet with clients on-site.