Experience

Royal ReFresh
• United States
• Food & Beverages
• 1 - 100 Employee
• Customer Experience Manager

  • Sep 2022 - Present


International Line Builders Inc.

• United States
• Construction
• 1 - 100 Employee

• Safety Administrative Manager

  • 2015 - 2019

  • Improved safety communication & documentation by launching the organization’s Safety Management System providing training and leadership. • Created and managed Personal Protective Equipment (PPE) Program for over 200 staff members in multiple locations meeting 100% of contractor requirements. • Participated in the development of company safety manual, incident reporting forms, safety training and presentation materials, reports of safety statistics. Co-produced company newsletter. • Planned and conducted safety meetings, events and new hire onboarding. Show less



Various Companies

• Book and Periodical Publishing
• 1 - 100 Employee

• HR Projects & Recruiting

  • 2013 - 2015

  • HRIS projects including system audits, report generation. • Developing staffing opportunities, recruitment and placement of staff. • HRIS projects including system audits, report generation. • Developing staffing opportunities, recruitment and placement of staff.



Xiologix

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing & Business Development

  • 2008 - 2013

  • Developed, implemented and hosted marketing campaigns and events. Maintained Microsoft CRM. • Identified potential business opportunities discovering and exploring Request for Proposals. • Coordinated engineering services: initial engagement, implementation and follow up service requests. • Developed, implemented and hosted marketing campaigns and events. Maintained Microsoft CRM. • Identified potential business opportunities discovering and exploring Request for Proposals. • Coordinated engineering services: initial engagement, implementation and follow up service requests.

• Customer Satisfaction & System Conversion

  • 2005 - 2007

  • Designed customer satisfaction tracking program and created product evolution documents for local bakery innovator. • Participated in inventory software conversion for utility equipment company. • Designed customer satisfaction tracking program and created product evolution documents for local bakery innovator. • Participated in inventory software conversion for utility equipment company.



Orepac Building Products

• United States
• Wholesale Building Materials
• 200 - 300 Employee

• Office Manager

  • 2002 - 2005

  • Select, train, develop and supervise staff of 14. Included sales order entry, inventory auditors, billing, receiving and accounts payable input, receptionist duties, scanning and filing. • Initiated procedures and software in various departments (sales, trucking, warehouse and administration) to improve business operations. • Coordinated service contract for equipment and office maintenance. • Established resource documentation and training materials for department. • Select, train, develop and supervise staff of 14. Included sales order entry, inventory auditors, billing, receiving and accounts payable input, receptionist duties, scanning and filing. • Initiated procedures and software in various departments (sales, trucking, warehouse and administration) to improve business operations. • Coordinated service contract for equipment and office maintenance. • Established resource documentation and training materials for department.



Crucial Technology (a division of Micron)

• Customer Service Manager

  • 2000 - 2002

  • Recruit, select, train, develop and supervise staff of 30. • Responsible to ensure proper operational and system support of customer service for web order processing, product allocation, consumer sales and first-line technical support. • Identified improvement opportunities based on data collected and root-cause analysis to develop effective customer satisfaction solutions. • Spearheaded the design of online department training system for policies, procedures and processes. • Recruit, select, train, develop and supervise staff of 30. • Responsible to ensure proper operational and system support of customer service for web order processing, product allocation, consumer sales and first-line technical support. • Identified improvement opportunities based on data collected and root-cause analysis to develop effective customer satisfaction solutions. • Spearheaded the design of online department training system for policies, procedures and processes.