Help Desk Apprentice

• Apr 2022 - Present

Operations Site Lead, North Carolina Agricultural and Technical University

• Jan 2022 - Apr 2022

Administrative Support Associate-Advanced

• Jul 2013 - Jan 2022

-Provided administrative and technical support to the Department Chair -Managed department office -Procured hardware and software for department -Supervised student workers -Served on proofreading team -Served on Covid-19 committee -Assisted 12+ faculty and 90+ majors -Provided administrative and technical support to the Department Chair -Managed department office -Procured hardware and software for department -Supervised student workers -Served on proofreading team -Served on Covid-19 committee -Assisted 12+ faculty and 90+ majors

Data Coordinator/Assistant Project Manager, HBCU-UP Computational Science Project

• 2006 - 2012

Assisted in the planning and coordination of three major annual outreach programs: Girls Making It in Science Day, STEM (Science, Technology, Engineering, and Mathematics) Fair, and NSF Summer Academy Coordinated on- and off-site workshop/meeting logistics (travel, technology, materials, food service, etc.) Assisted in the preparation of annual, periodic, and special reports for College administrators, External Advisory Board, External Evaluator, and/or the National Science Foundation Used a variety of software applications to produce correspondence and documents, presentations, spreadsheets, databases, and graphs Gathered and worked with student and institutional data pertaining to recruitment, retention, and graduation Monitored HBCU-UP Scholars’ academic performance and participation rates in project activities Maintained an effective working relationship with faculty, staff, students, partners, collaborators, and the community Utilized and entered data into the project evaluation instrument (Self Evaluation Instrument Survey) Processed invoices and maintained physical and electronic office records Show less

Program Coordinator, Distance Learning Center

• Jul 2003 - Jan 2004

Coordinated the program scheduling for distance learning classes, including telecredit, online and interactive videoServed as the liaison with the academic divisions to communicate with faculty teaching distance learning coursesWorked with faculty and the divisions to preview and adopt new telecredit, online and interactive video coursesServed as the contact with the Adult Learning Satellite Service (PBS/ALSS) for satellite programming information; communicated this information to appropriate faculty and divisionsManaged the Distance Learning Center operations, including communicating with students and faculty, identifying and resolving potential problems, providing current information both in print and on the college's distance learning web siteWorked with the Publications Office and Registrar's Office to ensure that distance learning information in college publications is accurate and completeProvided current and future telecredit schedules, monitored enrollment reports, ensured that audits were done, and communicated accurate enrollment information to Maryland Public TelevisionCoordinated the on-campus orientation for new distance learning students at the start of the fall, spring and summer sessionsServed as the traffic manager and coordinator for the cable schedule for telecredit coursesCollected and organized enrollment information and statistics; prepared enrollmentsSupervised full-time and part-time staff as needed Show less

Program Assistant, MarylandOnline

• Jan 2003 - Jul 2003

Executive Assistant, Marketing & Development Assistant, Programs and Member Services

• Sep 1998 - Apr 2000

Marketing Assistant, Publications

• Aug 1996 - Sep 1998

Marketing Assistant, The Preservation Press

• Jun 1992 - Aug 1996

Program Secretary, Community Relations

• Sep 1989 - Feb 1992