Experience

Attorneys' Title Fund Services, LLC

• United States
• Financial Services
• 200 - 300 Employee

• Senior Sales Operations Manager

  • Mar 2010 - Present

  Sales Operations Manager implementing business strategies for the sales organization as well as leading the support team to deliver personalized service, exceptional support, and Fund solutions to Attorney Members throughout Florida. Create and implement targeted DMS strategies to manage and maximize revenue for existing client relationships while adding new clients. Champion the brand and promote value-add features of software and services provided by The Fund including ATIDS… Show more Sales Operations Manager implementing business strategies for the sales organization as well as leading the support team to deliver personalized service, exceptional support, and Fund solutions to Attorney Members throughout Florida. Create and implement targeted DMS strategies to manage and maximize revenue for existing client relationships while adding new clients. Champion the brand and promote value-add features of software and services provided by The Fund including ATIDS (Automated Title Information Data System), and DoubleTime closing software. Select Contributions: ● Delivered revenue objectives by taking a highly personalized approach for customer retention, growing revenue from existing client base, and targeted client acquisition. ● Develop overarching sales strategy while remaining hands-on to help customers and prospects solve problems and needs with The Fund’s suite of software solutions. ● Advocate client success by conducting on-site or WebEx product demonstrations and targeted training. Track leads and customer base using Outlook and Salesforce CRM. ● Utilize client and market insight to funnel and promote software evolution concepts to senior leadership and product team. ● Collaborate with marketing agency regarding messaging for website and collateral materials. Title Technology Solutions Manager Dec 2013 – Dec 2014 ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ Selected for a special assignment to partner with statewide foreclosure attorney to retain and grow title insurance and information revenue from foreclosure/REO law firms (in addition to DMS responsibilities). ● With Foreclosure Attorney, developed customized strategies for specific law firms and met with key clients to deliver multi-million dollar revenue in 2014. ● Business Leader engaged with IT to deliver XML data and document export implementation for flagship product, valuable enhancements.

• Product and Customer Management – Senior Manager

  • Mar 2003 - Feb 2010

  Selected by CIO to create the Product & Customer Management department within the IT infrastructure to align priorities to The Fund's business objectives and goals. Presented key information to Executive Leadership and Board to support the strategic planning process. Maintained oversight of Data Marketing Services and focus on high value accounts and relationships. Select Contributions: ● Spearheaded a cultural change in the approach to product management achieving an enterprise… Show more Selected by CIO to create the Product & Customer Management department within the IT infrastructure to align priorities to The Fund's business objectives and goals. Presented key information to Executive Leadership and Board to support the strategic planning process. Maintained oversight of Data Marketing Services and focus on high value accounts and relationships. Select Contributions: ● Spearheaded a cultural change in the approach to product management achieving an enterprise level focus as opposed to the former product (silo) approach. ● Successfully led a senior-level team responsible for title industry and technology intelligence, software applications roadmaps, applications portfolio reviews, and internal customer relations: - IT/Business Strategy Manager responsible for strategic technical solutions, The Fund's IT architecture, and insight into overall industry direction, technology trends, and competitive issues. - Enterprise Product Manager responsible for strategic direction of Fund product lines in support of external customers and due diligence regarding title/mortgage industry products, trends, and competitor analyses. - Customer and Product Specialist responsible for internal cross-divisional relationships, creating understanding of IT processes, and developing the first Applications Portfolio process. 



Attorneys' Title Fund Services, LLC

• United States
• Financial Services
• 200 - 300 Employee

• Data Marketing Services Manager

  • Feb 1992 - 2003

  Hired as Sales Representative to sell access to ATIDS (Automated Title Information Data System) to Notice-to-Owner companies, property management companies, government entities, and utilities. After 2 years promoted to lead the overall planning, marketing, and management of all sales activities for real estate technology platforms including automated title information (ATIDS, ProPel) and closing software (DoubleTime). Managed Account Executives, Department Coordinator, and… Show more Hired as Sales Representative to sell access to ATIDS (Automated Title Information Data System) to Notice-to-Owner companies, property management companies, government entities, and utilities. After 2 years promoted to lead the overall planning, marketing, and management of all sales activities for real estate technology platforms including automated title information (ATIDS, ProPel) and closing software (DoubleTime). Managed Account Executives, Department Coordinator, and multi-million dollar budgets. Championed high value relationships with title insurance underwriters. Select Contributions: ● Built and developed a positive, effective team that consistently delivered results. ● Presented data and gained management support to expand title plant sales to new business segments which increased annual revenues. ● Gained management support to sell DoubleTime Closing Software to expand the team’s solution tool box and opened a new target market. Prior Roles: ¯¯¯¯¯¯¯¯¯ Branch Manager, ATS Staffing Production Crew, WCJB - TV 20 (ABC affiliate) Show less Hired as Sales Representative to sell access to ATIDS (Automated Title Information Data System) to Notice-to-Owner companies, property management companies, government entities, and utilities. After 2 years promoted to lead the overall planning, marketing, and management of all sales activities for real estate technology platforms including automated title information (ATIDS, ProPel) and closing software (DoubleTime). Managed Account Executives, Department Coordinator, and… Show more Hired as Sales Representative to sell access to ATIDS (Automated Title Information Data System) to Notice-to-Owner companies, property management companies, government entities, and utilities. After 2 years promoted to lead the overall planning, marketing, and management of all sales activities for real estate technology platforms including automated title information (ATIDS, ProPel) and closing software (DoubleTime). Managed Account Executives, Department Coordinator, and multi-million dollar budgets. Championed high value relationships with title insurance underwriters. Select Contributions: ● Built and developed a positive, effective team that consistently delivered results. ● Presented data and gained management support to expand title plant sales to new business segments which increased annual revenues. ● Gained management support to sell DoubleTime Closing Software to expand the team’s solution tool box and opened a new target market. Prior Roles: ¯¯¯¯¯¯¯¯¯ Branch Manager, ATS Staffing Production Crew, WCJB - TV 20 (ABC affiliate) Show less