Experience

LJ&A Employment Counseling & Placement Services, LLC

• United States
• Individual and Family Services
• 1 - 100 Employee

• Employment Specialist

  • Aug 2013 - Present

  Provide job search, job development and job placement services to people with disabilities referred by Rehabilitation Services, Workforce Solutions, state, county and private agencies. Conduct intake interviews to obtain work and educational history, employment strengths and barriers to securing or maintaining employment. Meet with customers regularly to provide job placement assistance. Provide job search, job development and job placement services to people with disabilities referred by Rehabilitation Services, Workforce Solutions, state, county and private agencies. Conduct intake interviews to obtain work and educational history, employment strengths and barriers to securing or maintaining employment. Meet with customers regularly to provide job placement assistance.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Office Manager & Supervisor

  • Jul 2010 - Present

  Support and monitor customer service and assistance to meet high quality service levels. Scheduling a staff of up to 60 employees meeting customer service requirements and labor cost effectiveness. Responsible for cash room, deposit, and financial audit information for the store. Support and monitor customer service and assistance to meet high quality service levels. Scheduling a staff of up to 60 employees meeting customer service requirements and labor cost effectiveness. Responsible for cash room, deposit, and financial audit information for the store.



Midwest Wireless/Alltel

• Store Manager

  • Mar 2007 - Sep 2008

  Lead staff ranging from 6 to 9 wireless consultants to meet and exceed corporate sales goals on daily, monthly, yearly basis. Motivated the team in daily sales goals that included a scorecard of various product categories, customer satisfaction goals, and operating procedures and processes. Responsible for daily staffing, hiring, in store training, performance monitoring. Managed and lead team of 5 to 9 through the conversion process from one company to another; Midwest Wireless to Alltel Wireless during fall of 2007.



Associated Bank

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Jan 2006 - Jan 2007

  Lead the team in largest number of new accounts opened for 7 of 12 months while at the Winona Branch. Opened new accounts including saving, checking, certificates of deposit, and personal loan products. Assisted and opened accounts for all Spanish language customers of the Winona branch. Lead the team in largest number of new accounts opened for 7 of 12 months while at the Winona Branch. Opened new accounts including saving, checking, certificates of deposit, and personal loan products. Assisted and opened accounts for all Spanish language customers of the Winona branch.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Operator Center Supervisor

  • Jan 1990 - May 2003

  Responsible for the performance of 15 to 20 direct reports, monitored call processing skills on a bi-monthly basis, coached direct reports on call completion, efficiency, and quality. Managed an operator center staff of up to 100 agents, tasked with efficient traffic management between two geographically separate operator centers. Proficient at balancing staff levels to meet customer demand. Chaired the Sprint Alzheimer Memory Walk Committee for three consecutive years, fundraising between $1500 and $4000 each year. Supported customer agent performance by taking over calls that were challenging or of an emergency status. Frequently stepped in to complete Spanish, Portuguese, and Italian language calls for call center operators.