Technician / Tint Installer

• Oct 2022 - Present

Service Consultant

• Sep 2019 - Feb 2020

• Established a positive rapport and confidence with customers through integrity and professionalism • Ensured customers were aware of required and recommended repairs based on their history and needs, including current products and promotions • Accurately recorded vehicle information and customer concerns to relay to the technician • Resolved complaints and issues, and responded to inquiries appropriately, creating additional appointments where necessary • Submitted claims to extended warranty companies, such as Volkswagen Protection Plus, when needed • Updated customers on status of their vehicles and conducted follow-ups via phone or email to ensure customer satisfaction Show less

BMW Product Genius (Certified)

• May 2018 - Sep 2019

• Performed a needs-analysis with potential clients while showcasing and explaining features of the various models, including new, pre-owned, and other brands • Performed test drives with the customer along a predetermined route demonstrating various BMW performance and technology features in action • Conducted a delivery when the customer took possession of their new vehicle, including a walk-through of the car, assistance with set-up, and any further explanation needed • Assisted customers in the showroom and over-the-phone with any inquiries • Prepared vehicles for delivery Show less

Casual Store Labour

• Aug 2016 - Apr 2018

• Assisted customers with store inquiries regarding products and merchandise • Managed product distribution, tracked inventory, packaged orders, priced and stocked merchandise • Assisted customers with store inquiries regarding products and merchandise • Managed product distribution, tracked inventory, packaged orders, priced and stocked merchandise

SMT Operator

• Mar 2017 - Aug 2017

• Set-up and operated Surface Mount Technology (SMT) equipment including soldering machines to manufacture complex circuit boards • Communicated with Engineering and Management for issues and improvements and tracked inventory of parts • Set-up and operated Surface Mount Technology (SMT) equipment including soldering machines to manufacture complex circuit boards • Communicated with Engineering and Management for issues and improvements and tracked inventory of parts